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Featured Blog

How to unlock the potential of employees to scale automation with a citizen development model

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Blog
  • Digital Debt Collections

It’s time to hang up on outbound debt collections calls, once and for all

Blog
  • Digital Debt Collections
  • BFSI

The increasingly digital consumer – Implications and strategies for the collections industry

Blog
  • Customer Experience, Digital Debt Collections
  • BFSI

What I talk about when I talk about empathy in collections

a-former-ftse-100-ceo-shares-his-reactions-to-the-business-transformation-leadership-framework
Blog
  • Business Transformation
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

Business Transformation Leadership Framework – Insights From a Former FTSE-100 CEO

hospital analytics
Blog
  • Analytics, Patient Experience, Revenue Cycle Management
  • Healthcare

3 key benefits of data analytics for Critical Access Hospitals

Blog
  • Business Transformation
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

Mistakes, fears and stress – don’t let them derail your transformation – own them

Blog
  • Member Experience
  • Healthcare

How to stop Medicaid member churn over undeliverable mail

Blog
  • Revenue Cycle Management
  • Healthcare

Rural hospital business office transformation: Top 3 focus areas

Blog
  • Citizen Development
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

How to unlock the potential of employees to scale automation with a citizen development model

Blog
  • Citizen Development
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

Behind the hype: does citizen development really work?

Blog
  • Customer Experience, Intelligent Automation, RPA, AI, ML, Member Experience
  • Healthcare

Visual IVR and Conversational AI: Game changers for healthcare contact centers

Blog
  • Patient Experience, Revenue Cycle Management
  • Healthcare

3 ways to prioritize pre-service through digital patient engagement

Blog
  • Business Transformation
  • Private Equity

How value creation has evolved in the past year: A panel discussion

Blog
  • Patient Experience
  • Healthcare

Using remote patient monitoring to improve cardiac care: A 9-point checklist

Blog
  • Intelligent Automation, RPA, AI, ML, Revenue Cycle Management
  • Healthcare

3 ways automation can optimize small balance collections

Blog
  • Business Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

Intelligent Automation in record-to-report: Top 4 use cases

Blog
  • Customer Experience
  • BFSI, CMT, Diversified Industries, Healthcare

3 CX best practices to drive customer acquisition

Blog
  • Business Transformation, Digital Transformation
  • BFSI

Digital finance is now: Are you ready?

Blog
  • Digital Debt Collections
  • BFSI

Digital Debt Collection: An effective collection strategy for the digital age

Blog
  • Business Transformation, Digital Transformation
  • BFSI

Who will win in the brave new world of financial services?

Blog
  • Revenue Cycle Management
  • Healthcare

Automate remittance posting: Crank up your revenues

Blog
  • Customer Experience, Intelligent Automation, RPA, AI, ML
  • CMT

Turn your customer service cost center into a value center in 2021

Blog
  • Customer Experience, Intelligent Automation, RPA, AI, ML
  • BFSI

Future of fintech innovation: Extreme Automation in customer lifecycle management

Blog
  • Intelligent Automation, RPA, AI, ML, Revenue Cycle Management
  • Healthcare

Automating physician credentialing: Accelerating turnaround while minimizing costs, errors, and non-compliance

Blog
  • Intelligent Automation, RPA, AI, ML
  • BFSI

Rebooting purchase requisition and order processing: A guide to Intelligent Automation

Blog
  • Intelligent Automation, RPA, AI, ML, Patient Experience
  • Healthcare

Think digital-first: Enhance denials and appeals management with Intelligent Automation

Blog
  • Intelligent Automation, RPA, AI, ML, Patient Experience
  • Healthcare

5 benefits Healthcare Providers can reap by streamlining denial management through Intelligent Automation

Blog
  • Customer Experience, Digital Debt Collections
  • BFSI

Lenders checklist: Servicing capabilities for Recovery Loan Scheme, CBILS and BBLS accounts

Blog
  • Business Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

3 steps to enhance invoice processing efficiency through Intelligent Automation

Blog
  • Intelligent Automation, RPA, AI, ML, Patient Experience
  • Healthcare

Meet CMS price transparency requirements with minimal upfront investment

Blog
  • Intelligent Automation, RPA, AI, ML
  • BFSI

Part 2: Thriving in the post-pandemic era – Realizing the true potential of Intelligent Automation

Blog
  • Business Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

3 competencies to check before selecting a fintech operations partner

Blog
  • Intelligent Automation, RPA, AI, ML
  • BFSI

Thriving in the post-pandemic era Part 1: Unlocking value with Intelligent Automation

is-your-mindset-holding-you-back-2
Blog
  • Business Transformation, Covid-19 & The Next Normal
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

Is your mindset holding you back?

60-of-millennials-use-chatbots-are-you-empowering-or-alienating-them-2
Blog
  • Customer Experience, Digital Transformation
  • BFSI, CMT, Diversified Industries, Healthcare

60% of millennials use chatbots. Are you empowering or alienating them?

navigating-the-next-normal-with-extreme-automation
Blog
  • Covid-19 & The Next Normal, Digital Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

Navigating the next normal with Extreme Automation

embarking-on-a-chatbot-journey-the-why-where-and-how-2
Blog
  • Customer Experience, Digital Transformation
  • BFSI, CMT, Diversified Industries, Healthcare

Embarking on a chatbot journey: The why, where and how

rpa-vs-cognitive-automation-understanding-the-difference-2
Blog
  • Digital Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

RPA vs cognitive automation: Understanding the difference

digital-debt-collections-fintech-success
Blog
  • Customer Experience, Digital Debt Collections
  • BFSI

How digital debt collection can drive fintech success

Blog
  • Intelligent Automation, RPA, AI, ML, Patient Experience
  • Healthcare

Intelligent Automation: Revolutionizing healthcare patient management

a-cfos-perspective-on-the-personal-toll-of-leading-change
Blog
  • Business Transformation
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

How to manage stress when leading change – Lessons from a CFO

a-former-ftse-100-ceo-shares-his-reactions-to-the-business-transformation-leadership-framework
Blog
  • Business Transformation
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

A former FTSE-100 CEO shares his reactions to the Business Transformation Leadership framework

a-race-to-innovate-challenger-banks-vs-established-players
Blog
  • Business Transformation, Digital Transformation
  • BFSI

A race to innovate: Challenger banks vs established players

yearning-for-human-engagement-customer-service-in-the-next-normal
Blog
  • Covid-19 & The Next Normal, Customer Experience
  • BFSI, CMT, Diversified Industries, Healthcare

Yearning for Human Engagement: Customer Service in The Next Normal

six-ways-automation-helps-fintechs-reduce-debt-avoidance
Blog
  • Digital Debt Collections
  • BFSI

Six ways automation helps fintechs reduce debt avoidance

the-best-way-to-predict-what-the-next-normal-will-look-like-is-to-create-it
Blog
  • Covid-19 & The Next Normal, Distributed Workforce
  • BFSI, CMT, Diversified Industries, Healthcare, Private Equity

The best way to predict what the ‘next normal’ will look like is to create it

Blog
  • Covid-19 & The Next Normal, Intelligent Automation, RPA, AI, ML
  • BFSI

Mitigating the COVID-19 impact for Mortgage companies

Blog
  • Digital Transformation
  • BFSI

The future of mortgage lending: what will it look like in 2030?

why-it-makes-sense-to-standardise-processes-before-deploying-rpa
Blog
  • Business Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

Why it makes sense to standardize processes before deploying RPA

challenger-vs-established-banks-in-ai-machine-learning-and-data-analytics
Blog
  • Digital Transformation
  • BFSI

Challenger vs established banks: Mobilizing AI, machine learning and data analytics

3-tools-evaluate-chatbot-progress-benchmark-maturity-model
Blog
  • Customer Experience, Digital Transformation
  • BFSI, CMT, Diversified Industries

3 tools to evaluate your progress on chatbots

Blog
  • Customer Experience, Intelligent Automation, RPA, AI, ML
  • BFSI, CMT, Diversified Industries

Going beyond traditional customer surveys and performance metrics with voice and speech analytics

getting-ready-for-the-call-deluge-when-strong-customer-authentication-hits-customers
Blog
  • Customer Experience
  • BFSI

Getting ready for the call deluge when Strong Customer Authentication hits customers

two-steps-to-success-why-financial-services-companies-need-to-master-the-customer-journey
Blog
  • Customer Experience
  • BFSI

Two steps to success: why financial services companies need to master the customer journey

Blog
  • Patient Experience
  • Healthcare

Part 3: Silent Denials…What you don’t know hurts the patient experience and your bottom line

Blog
  • Customer Experience
  • BFSI, CMT

Harnessing omnichannel presence for the ideal customer service strategy

Blog
  • Patient Experience
  • Healthcare

Part 2: Silent Denials…What you don’t know hurts the patient experience and your bottom line

Blog
  • Patient Experience
  • Healthcare

Part 1: Silent Denials…What you don’t know hurts the patient experience and your bottom line

how-innovative-technologies-transforming-customer-service
Blog
  • Customer Experience, Digital Transformation
  • BFSI

How are innovative technologies transforming customer service?

keep-calm-and-move-house
Blog
  • Customer Experience, Digital Transformation
  • CMT

Helping customers keep calm and move house

Blog
  • Customer Experience, Digital Transformation
  • BFSI

Omnichannel engagement: The key to better mortgage experiences

intelligent-automation-the-next-game-changer
Blog
  • Intelligent Automation, RPA, AI, ML
  • BFSI, CMT, Diversified Industries, Healthcare

Intelligent Automation – the next game-changer?

Blog
  • Revenue Cycle Management
  • Healthcare

A revenue cycle team gets real about denials: 5 things they use to turn the trend in their favor

a-delicate-balancing-act-how-to-digitalise-your-customer-service
Blog
  • Customer Experience, Digital Transformation
  • BFSI

A delicate balancing act: How to digitalize your customer service

economia-viva-la-digital-revolution
Blog
  • Business Transformation, Digital Transformation
  • CMT

Viva la (digital) revolution!

travel-opinions-how-to-manage-the-seasonal-spike-in-customer-experience
Blog
  • Customer Experience
  • Diversified Industries

Travel musings: How to manage the seasonal spike in customer experience

how-automation-transform-financial-services
Blog
  • Business Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

Industry views: How automation can help transform the financial services landscape

customer-experience-marketings-new-battleground
Blog
  • Customer Experience
  • BFSI

Customer experience: Marketing’s new battleground

industry-views-customer-experience-utility-sector
Blog
  • Customer Experience
  • Diversified Industries

Industry views: Customer experience and the utility sector

automation-financial-services
Blog
  • Customer Experience, Digital Transformation
  • BFSI

The automation opportunity in financial services

robotic-process-automation-a-new-frontier-in-customer-service
Blog
  • Customer Experience, Digital Transformation, Intelligent Automation, RPA, AI, ML
  • BFSI

Robotic process automation – a new frontier in customer service?