RP Sanjiv Goenka Group

Origination

Win customers over with frictionless mortgage origination

Reduce touch points, accelerate onboarding

Streamline acquisition, onboarding and conversion

As financial institutions face an inflection point in the face of COVID, sticking to business-as-usual practices makes it doubly challenging to attract and retain customers. Empowering your customers with a user-friendly and seamless customer experience across transactions, such as account opening and mortgage applications, is crucial to building and sustaining long-term relationships.

Our digitally enabled Loan Origination services, backed by the human touch, span Mortgage, Lead Management and Sales Conversion – accelerating cycle time, driving efficiencies, reducing costs, and boosting customer satisfaction, acquisition and retention.

Stay ahead with Firstsource

Customized mortgage origination solutions to maximize ROI

Agile processes to adapt to changing customer behaviors

Right shore delivery model for optimal productivity

Technology platforms and analytics-driven loan origination solutions for seamless scalability

How we do it

Intelligent Automation – a blend of Robotic Process Automation (RPA) and Artificial Intelligence (AI) – to transform operations.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Customer Experience Analytics to better understand your customer emotions and behaviors and tailor solutions to their needs.

Global delivery for 24/7 customer support.

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents

Explore insights

PE-owned mortgage lender achieves $24M cost savings with right-shore operations

The future of mortgage lending: what will it look like in 2030?

US mortgage provider enhances process efficiency by 30% with automation

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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