Take a dynamic, digital approach, build long-lasting loyalty
For customer-obsessed companies, proactively reducing the incidence of fraud and complaints is key to achieving radical improvements. Mitigate risks, shorten the complaint journey, and turn your customers into advocates with our multi-channel, AI and analytics driven solutions.
Stay ahead with Firstsource
Speedy turnaround for complaints/resolutions
Deeper insights for future complaints prevention
Happier Customers and lower cost-to-serve
How we do it
Expertise in framework design and governance, delivering a differentiated experience to leading global firms.
Operations transformation through root cause analysis.
Ongoing coaching and training to improve associate performance and proactively prevent complaints.
Complaint Management with DECC
Complaints management solution with risk-based quality monitoring, root cause analysis and regulatory compliance modules