Take a dynamic, digital approach, build long-lasting loyalty

For customer-obsessed companies, proactively reducing the incidence of fraud and complaints is key to achieving radical improvements. Mitigate risks, shorten the complaint journey, and turn your customers into advocates with our multi-channel, AI and analytics driven solutions.

Stay ahead with Firstsource

Speedy turnaround for complaints/resolutions

Deeper insights for future complaints prevention

Happier Customers and lower cost-to-serve

How we do it

Complaint Management with DECC

Complaints management solution with risk-based quality monitoring, root cause analysis and regulatory compliance modules

How we do it

Complaint Management with DECC

Complaints management solution with risk-based quality monitoring, root cause analysis and regulatory compliance modules

Explore insights

US telecoms and media giant leverages customer sentiment analysis to stay ahead of the customer experience game

Customer complaints: a silver lining?

A 3-Step Approach to Harnessing the Richness of Voice Data

Resource Type

Complaints Management​

Does your complaints management strategy turn customers into advocates?

Take a dynamic, digital approach, build long-lasting loyalty

Stay ahead with Firstsource

Speedy turnaround for complaints/resolutions

Deeper insights for future complaints prevention

Happier Customers and lower cost-to-serve

How we do it

Complaint Management with DECC

How we do it

Complaint Management with DECC

Firstsource delivers 18% reduction in cost-to-serve for a top UK bank​

Explore insights

US telecoms and media giant leverages customer sentiment analysis to stay ahead of the customer experience game

Customer complaints: a silver lining?

A 3-Step Approach to Harnessing the Richness of Voice Data

We’d love to hear about your current business needs and where you’re headed.

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Complaints Management

Firstsource delivers 18% reduction in cost-to-serve for a top UK bank