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RP Sanjiv Goenka Group

Complaints Management​

Does your complaints management strategy turn customers into advocates?

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Take a dynamic, digital approach, build long-lasting loyalty

For customer-obsessed companies, proactively reducing the incidence of fraud and complaints is key to achieving radical improvements. Mitigate risks, shorten the complaint journey, and turn your customers into advocates with our multi-channel, AI and analytics driven solutions.

Stay ahead with Firstsource

Speedy turnaround for complaints/resolutions

Deeper insights for future complaints prevention

Happier Customers and lower cost-to-serve

How we do it

  • Expertise in framework design and governance, delivering a differentiated experience to leading global firms.
  • Operations transformation through root cause analysis.
  • Ongoing coaching and training to improve associate performance and proactively prevent complaints.

Complaint Management with DECC

Complaints management solution with risk-based quality monitoring, root cause analysis and regulatory compliance modules
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How we do it

  • Expertise in framework design and governance, delivering a differentiated experience to leading global firms.
  • Operations transformation through root cause analysis.
  • Ongoing coaching and training to improve associate performance and proactively prevent complaints.

Complaint Management with DECC

Complaints management solution with risk-based quality monitoring, root cause analysis and regulatory compliance modules
Check it out

A 3-step approach to harnessing the richness of voice data

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Customer complaints: A silver lining?

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A leading retail bank tackles the challenge of highly variable call volume

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