Corporate profile

Corporate profile

Key facts

Established in 2001
Over 25 years of building and running business process services.
Specialized BPS partner
Deep domain intelligence; agent-first operations; compounding competitive advantage
₹95,564 million revenue
US$1,082 Million for FY26.
200+ global clients
Including several Fortune 500, FTSE 100 and ASX200 companies.
36,205 Firstsourcers
Across the US, UK, India, Canada, Philippines, South Africa, UAE, Australia, Mexico, Romania, Trinidad and Turkey.
Publicly traded on Indian Stock Exchanges
NSE: FSL · BSE: 532809 · Reuters: FISO.BO · Bloomberg: FSOL:IN

Leaders in chosen segments

Our technology – led solutions help BFS as well as Born Digital organizations tailor customer experiences by blending automation, AI, and analytics with the human touch. In the mortgage segment, our industry – specific solutions help clients across the mortgage value chain streamline their business processes, increase efficiencies, and drive revenue growth. Our Digital Collections offering drives smart, empathetic and customized collections process, transforming the customer experience and optimizing recovery.
Corporate Profile
With CMT customers expecting a high degree of engagement, delivering enriched customer experiences is crucial to thriving. We help CMT organizations re-imagine their human-machine interfaces, extract value from digitized data, and build next-gen solutions to consistently outperform their competition.
Corporate Profile

Our proprietary platform-based services, digital patient access and Intelligent Automation offerings drive superior engagement and financial experience for patients, and enhanced financial performance for hospitals.

On the Health Plans and Healthcare Services front – our digital-first offerings, including Digital Intake, Telehealth and Remote Patient Monitoring, reimagine the technology topography to deliver the outcomes that matter.

In the Life Sciences industry – as consumer participation in decision-making, personalizing therapies, and product development becomes a top priority, our digitally enabled customer engagement solutions help enhance patient experience and coordinated care.

For Healthcare Providers, our integrated solution straddles the patient financial engagement value chain – Patient Access, Eligibility and Enrollment, and Recovery. It offers Providers the flexibility to either deploy the full stack or choose certain components, enabling them to deepen engagement and enhance the patient financial journey.

Much like businesses across industries, Utility companies and Government entities are also looking to simplify customer/citizen experience and drive higher engagement. With tech-savvy customers/citizens demanding seamless one-click experiences, we help Utilities & Public Services build a holistic view of the customer journey and offer contextualized experiences across channels. Our Digitally Empowered Contact Center (DECC) transforms customer engagement, rapidly catering to evolving needs and boosting customer acquisition, satisfaction, and retention rates.

We help retail companies embrace the next wave of digital innovation by simplifying complex customer journeys and seamlessly connecting front, middle, and back-office operations across digital, analog, and physical experiences.

Board of Directors​

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Sanjiv Goenka

Chairman
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Shashwat Goenka

Vice - Chairman
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Ritesh Idnani

MD and CEO
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Rekha Sethi

Board Member
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T.C. Suseel Kumar

Board Member
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Subrata Talukdar

Board Member
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Pradip Kumar Khaitan

Board Member
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Vanita Uppal

Board Member
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Utsav Parekh

Board Member
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Dr. Rajiv Kumar

Board Member
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Mr. Paras Kumar Chowdhary

Board Member

Senior Leadership

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Ritesh Idnani

MD and CEO
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Dinesh Jain

Chief Financial Officer
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Aniket Maindarkar

Chief Marketing Officer
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Arjun Mitra

Head - Collections
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Ashish Chawla

Head - CX and Consulting
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Hasit Trivedi

Chief Digital & AI Officer
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Kumaran Shanmuhan

Chief Strategy Officer
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John Devlin

CEO - Acsensos
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Matthew Barlow

Head - Health Plans and Healthcare Services
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Rajiv Malhotra

Head - EMEA
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Ravishankar Chandran

Chief Risk Officer
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Scott Schrader

Head - Healthcare Provider
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Shamita Mukherjee

Chief Human Resources Officer
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Sohit Brahmawar

Chief Operating Officer
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Sundara Sukavanam

Head - Enterprise Transformation Office
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Vivek Sharma

Head - CMT, BFS and Emerging Geos

Committees

Audit committee

Name of the Director Chairmanship/Membership
Mr. Utsav Parekh Chairperson
Mr. T. C. Suseel Kumar Member
Mr. Paras Kumar Chowdhary Member
Mr. Subrata Talukdar Member

Nomination and remuneration committee

Name of the Director Chairmanship/Membership
Mr. T. C. Suseel Kumar Chairman
Mr. Utsav Parekh Member
Mr. Subrata Talukdar Member

Stakeholders relationship committee

Name of the Director Chairmanship/Membership
Mr. Subrata Talukdar Chairman
Mr. Ritesh Idnani Member
Ms. Rekha Sethi Member

Corporate social responsibility committee

Name of the Director Chairmanship/Membership
Mr. Shashwat Goenka Chairman
Dr. Rajiv Kumar Member
Mr. Ritesh Idnani Member
Mr. Subrata Talukdar Member

Strategy committee

Name of the Director Chairmanship/Membership
Mr. Subrata Talukdar Chairman
Mr. Ritesh Idnani Member

Risk management committee

Name of the Director Chairmanship/Membership
Mr. Shashwat Goenka Chairman
Mr. Ritesh Idnani Member
Ms. Vanita Uppal Member
Mr. Dinesh Jain Member

Investment committee

Name of the Director Chairmanship/Membership
Mr. Subrata Talukdar Chairman
Mr. Ritesh Idnani Member

Firstsource Solutions Limited made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22nd 2007. The public issue was for 69,300,000 equity Shares of Rs.10 each for cash at a price of Rs.64 per equity share (which includes a share premium of Rs.54 per equity share), aggregating Rs. 4,435.2 million. The issue has received 358,329 applications for 3,417,911,555 equity shares, resulting in 49.32 times subscription.

View prospectus to the issue

The details of the subscription received in the Issue from QIBs, non-institutional, retail categories and employees are as under:

Category
No. of Applications
No. of Equity Shares Bid
Subscription
Qualified Institutional Buyers
271
2,908,733,800
71.18 times
Non-Institutional Bidders
777
273,426,925
40.15 times
Retail Individual Bidders
356,667
233,037,730
11.40 times
2023
Q4
2,713,100
2.26 times

Q1FY27

Q4FY26

Q3FY26

Q2FY26

Q1FY26

Q4FY25

Shareholding Pattern June 2026. View as PDF

Category
Shareholding %
RPSG Ventures Limited
53.66%
Other Banks
1.73%
Foreign Institutional Investors (FIIs)
8.38%
Insurance Companies
5.10%
Non‐Residents
0.95%
Mutual Funds
18.22%
Bodies Corporates
0.30%
NBFCS Registered with RBI
Negligible
Alternative Investment Fund
0.36%
IEPF
0.04%
Resident Indians
11.26%
Corporate Profile
Firm
Analyst Name
AMSEC
Shradha Agrawal
Anand Rathi
Sushovon Nayak
Antique
Vikas Ahuja
Arihant Capital
Abhishek Jain
Avendus Spark
Soumitra Chatterjee
Axis Capital
Manik Taneja
BOB Capital Markets
Girish Pai
Dolat Capital
Rahul Jain
Emkay
Dipesh Mehta
Nomura
Abhishek Bhandari
Nuvama
Vibhor Singhal

Firstsource has analyst coverage from the above listed firms. Please note that any opinions, estimates or forecasts regarding Firstsource’s performance made by these analysts are theirs alone and do not represent opinions, forecasts or predictions of Firstsource or its management. Firstsource does not by its reference above or distribution imply its endorsement of or concurrence with such information, conclusions or recommendations.