Arjun Mitra is President of Global Collections at Firstsource Solutions. Arjun oversees Firstsource’s collections division and is responsible for client engagement and business performance. Arjun’s role involves assisting clients through a wide range of challenges, from compliance and technology to performance. Arjun’s current focus is on developing integrated solutions to help deliver the best possible outcomes for Firstsource’s clients. He values the opportunity his work gives him to have a positive impact on his clients’ businesses. One such accomplishment was to build an empathetic and non-intrusive digital collections alternative to conventional FTE intensive models. Arjun is a graduate in Physics from St Xavier’s College, Mumbai and went on to obtain a post graduate degree in Business Management from the University of Queensland, Brisbane, Australia. Arjun began his career with TATA Tea, before joining Enron’s Indian business as a financial controller in its broadband unit. Since joining Firstsource Solutions in 2002, Arjun has held a number of leadership roles, including Head of Commercial Finance and Chief Financial Officer, North America. During his time with the business, he has played a central role in growing the business’ existing relationships in the US into global programs.