RP Sanjiv Goenka Group

Our Story,
Our Moments

Our Values
Our value statement is an important navigation tool that keeps us focused on what truly matters
Corporate Social Responsibility
Committed to building a better world by advancing social impact and a sustainable future
Investor Relations
Maximizing value for stakeholders with our ‘Digital First, Digital Now’ strategy.
Meet Our Leaders
Meet our executive leadership team that helps our customers and employees stay ahead.

Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 28,000 people across the US, UK, India and Philippines.

Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.

Partnering with the leaders


Hospitals in the US

3 of Top 6

Retail banks in the UK

5 of Top 10

Health insurance/managed care companies in the US

5 of Top 10

Mortgage servicers in the US

2 of Top 6

Telecom and broadcasting companies in the US

5 of Top 10

Credit card issuers in the US

Our story, our

200 million

customer interactions



2 billion

back office transactions

4 countries

42 centres



Nelson Hall

  • Leader in Overall Mortgage & Loan
  • Leader in Mortgage & Loan – Support for New Digital Business Model
  • Leader in Overall Mortgage & Loan
    Leader in Mortgage & Loan – Support for New Digital Business Model

    UK Complaint Handling Awards

  • Best Complaint Handling in Financial Services
  • Best Complaint Handling in Financial Services

    UK Complaint Handling Awards

    • Best Complaint Handling

    • Best Complaint Handling Team of the Year

    Best Complaint Handling
    Industry Associations
    Step into the world of Firstsourcers
    Meet the people you’ll work with, learn more about what makes them tick, and explore how Firstsource helps them Aspire. Achieve. Advance.

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      Geetha Krishnan

      Geetha Krishnan

      Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
      Susan Aldridge

      Susan Aldridge

      Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

      Alan Greenberg

      Alan Greenberg

      Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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