RP Sanjiv Goenka Group

We’re
Firstsource.

It’s great to
meet you.

Firstsource is a specialized global business process management partner, and an RP-Sanjiv Goenka Group company. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

We make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

REACCH Values

Our values are more than a
statement. They guide us and
keep us focused.

Environmental, Social and Governance

We’re in the business of sustainable futures – for our communities, our shareholders and our world.

Investor Relations

Transformational tech in the hands of professionals. It’s our ‘Digital First, Digital Now’ strategy – and it maximizes value.

Leadership Team

Meet our executives who inspire and lead our people, and work to support our clients’ success every day.

Partnering with the leaders

1000+

Hospitals in the US

2 of Top 5

Retail banks in the UK

7 of Top 10

Health insurance/managed care companies in the US

5 of Top 10

Mortgage Lenders in the US

2 of Top 5

Telecom and broadcasting companies in the US

5 of Top 10

Credit card issuers in the US
1 of Top 3

Utility companies in the UK

1 of Top 2

Broadcasting and Media companies in the UK

Our story, our moments

200 Million

Customer
interactions

23000 +

Firstsourcers

2 Billion

Back office transactions

5 Countries

39 Centers

Firstsource brands

Awards

2024 Lending services – PEAK Matrix® Assessment

  • Leader

CSA & ESG Score

  • Reflecting our commitment to sustainability principles in 2023, we have received a rating of 62 (CSA & ESG score) out of 100 in our very first global submission.

Sustainability Yearbook Member

  • Included in the top 15% across all industries.

  • Recognised for our Global Sustainability efforts in 2023, across 9,400 companies that participated in the S&P Global Corporate Sustainability Assessment.

Industry Associations
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Build your future.
Build your dream.

We’re always looking for bright, inspired, kind people to join our team at Firstsource. Let us introduce ourselves and learn how we

Aspire. Achieve. Advance. At Firstsource

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.