RP Sanjiv Goenka Group

We’re
Firstsource.
It’s great to
meet you.

REACCH Values

Our values are more than a
statement. They guide us and
keep us focused.

Environmental, Social and Governance

We’re in the business of sustainable
futures – for our communities,
our shareholders and our world.

Investor Relations

Transformational tech in the hands
of professionals. It’s our ‘Digital First,
Digital Now’ strategy – and it
maximizes value.

Leadership Team

Meet our executives who inspire
and lead our people, and work to
support our clients’ success every day.

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat.

Delivering great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial and mental
wellbeing.

The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

And it’s all delivered through our four core areas of engagement: Digitally Empowered Contact Centers; Intelligent Back Office; Platforms, Automation and Analytics.

Partnering with the leaders

1000+

Hospitals in the US

2 of Top 6

Retail banks in the UK

7 of Top 10

Health insurance/managed care companies in the US

5 of Top 10

Mortgage Lenders in the US

2 of Top 6

Telecom and broadcasting companies in the US

5 of Top 10

Credit card issuers in the US

1 of Top 3

Utility companies in the UK

1 of Top 2

Broadcasting and Media companies in the UK

Our story, our moments

200 Million

Customer
interactions

25000 +

Firstsourcers

2 Billion

Back office transactions

5 Countries

42 Centers
* Puerto Rico is a partner location

Firstsource brands

Awards

Group 3260
View All

UK National Contact Centre Awards

  • Most Effective Distributed Workforce – Silver

Group 3260
View All

Global Sourcing Association Awards

In partnership with Post Office Insurance

  • Business Services Project of the Year – Gold

Group 3260
View All

European CX Awards 2022

In partnership with Post Office Insurance

  • Customer-driven Business Change and Transformation – Gold

  • Best Customer Service – Gold

In partnership with a leading global clinical trials organisation

  • Customer at the Heart of Everything – Gold

Industry Associations

Build your future.
Build your dream.

We’re always looking for bright, inspired, kind people to join our team at Firstsource. Let us introduce ourselves and learn how we

Aspire. Achieve. Advance. at Firstsource.

Talk to us

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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