Firstsource is a specialized global business process management partner, and an RP-Sanjiv Goenka Group company. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
We make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
200 M
Customer Interactions34144
Firstsourcers2 Billion
Back office transactions10 Countries
57 Centers
REACCH Values
Our values are more than a statement. They guide us and keep us focused.
Environmental, Social and Governance
We’re in the business of sustainable futures – for our communities, our shareholders and our world.
Investor Relations
Transformational tech in the hands of professionals. It’s our ‘Digital First, Digital Now’ strategy – and it maximizes value.
Leadership Team
Meet our executives who inspire and lead our people, and work to support our clients’ success every day.
Partnering with the leaders
1000+
Hospitals in the US
7 of Top 10
Health insurance/managed care companies in the US
2 of Top 5
Telecom and broadcasting companies in the US
3 of Top 6
Retail banks in the UK
5 of Top 15
Mortgage Lenders in the US
6 of Top 10
Credit card issuers in the US
2 of Top 4
Utility companies in the UK
1 of Top 2
Broadcasting and Media companies in the UK
Our story, our moments
- Established in 2001
- Revenues of ₹ 79,803 Million (US$ 944 Million) for the Fiscal Year ended March 31, 2025
- 150+ global clients including 18 Fortune 500 companies and 3 FTSE 100 companies
- Publicly Traded on Indian Stock Exchanges
- NSE: FSL
- BSE: 532809
- Reuters: FISO.BO
- Bloomberg: FSOL:IN
Part of RP-Sanjiv Goenka Group since 2012
Combined Revenues of $4.14 Billion in FY2022
- Power
- Carbon Black
- Consumer & Retail
- Media & Entertainment
- Education & Infrastructure
- IT-Enabled Services
- Sports
Firstsource brands
Sourcepoint is a leading business process management company, providing customer-centric transformation solutions across the entire mortgage value chain.
Learn MoreAscensos helps retail brands embrace the next wave of digital innovation by simplifying complex customer journeys and seamlessly connecting front, middle, and back-office operations across digital, analog, and physical experiences.
Firstsource Advantage is a leading global collections service provider. Firstsource’s innovative and successful debt collection services are founded on an ethos of continuous improvement in talent, training, quality, compliance and self-audit.
Learn MoreOneAdvantage is a premier provider of innovative, technology-driven healthcare collection services. OneAdvantage’s solutions are designed to reduce bad debt, improve cash flow and create value for our clients.
Learn More
Industry Associations
Build your future.
Build your dream.
We're always looking for bright, inspired, kind people to join our team at Firstsource. Let us introduce ourselves and learn how we
Aspire. Achieve. Advance. At Firstsource
Awards
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Reflecting our commitment to sustainability principles in 2023, we have received a rating of 62 (CSA & ESG score) out of 100 in our very first global submission.
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Recognised for our Global Sustainability efforts in 2023, across 9,400 companies that participated in the S&P Global Corporate Sustainability Assessment.
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Ecovadis rewards Firstsource with a Bronze badge for our 2023 sustainability efforts
