RP Sanjiv Goenka Group

We’re
Firstsource.

It’s great to
meet you.
REACCH Values

Our values are more than a
statement. They guide us and
keep us focused.

Environmental, Social and Governance

We’re in the business of sustainable futures – for our communities, our shareholders and our world.

Investor Relations

Transformational tech in the hands of professionals. It’s our ‘Digital First, Digital Now’ strategy – and it maximizes value.

Leadership Team

Meet our executives who inspire and lead our people, and work to support our clients’ success every day.

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat.

Delivering great experiences to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial and mental wellbeing.

The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

Partnering with the leaders

1000+

Hospitals in the US

2 of Top 5

Retail banks in the UK

7 of Top 10

Health insurance/managed care companies in the US

5 of Top 10

Mortgage Lenders in the US

2 of Top 5

Telecom and broadcasting companies in the US

5 of Top 10

Credit card issuers in the US
1 of Top 3

Utility companies in the UK

1 of Top 2

Broadcasting and Media companies in the UK

Our story, our moments

200 Million

Customer
interactions

23000 +

Firstsourcers

2 Billion

Back office transactions

5 Countries

39 Centers

Firstsource brands

Awards

CSA & ESG Score

  • Reflecting our commitment to sustainability principles in 2023, we have received a rating of 62 (CSA & ESG score) out of 100 in our very first global submission.

Sustainability Yearbook Member

  • Included in the top 15% across all industries.

  • Recognised for our Global Sustainability efforts in 2023, across 9,400 companies that participated in the S&P Global Corporate Sustainability Assessment.

Ecovadis

  • Awarded Bronze badge by Ecovadis for our sustainability efforts in 2023

Industry Associations
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Build your future.
Build your dream.

We’re always looking for bright, inspired, kind people to join our team at Firstsource. Let us introduce ourselves and learn how we

Aspire. Achieve. Advance. At Firstsource

Let’s get started

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