We’re
Firstsource.
It’s great tomeet you.
Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat.
Delivering great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial and mental wellbeing.
The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
And it’s all delivered through our four core areas of engagement: Digitally Empowered Contact Centers; Intelligent Back Office; Platforms, Automation and Analytics; Insights, Design Experience and Advisory.
Partnering with the leaders
1000+
2 of Top 6
7 of Top 10
5 of Top 10
Mortgage Lenders in the US
2 of Top 6
5 of Top 10
1 of Top 3
Utility companies in the UK
1 of Top 2
Broadcasting and Media companies in the UKOur story, our moments
Established in 2001
Revenues of INR 59.0 Billion
(approximately $795 Million) in FY2022
150+ global clients including 17 Fortune 500 companies
and 9 FTSE 100 companies
Publicly Traded on Indian Stock Exchanges
Part of RP-Sanjiv Goenka Group since 2012
- Power & Natural Resources
- Carbon Black
- Retail & FMCG
- Media & Entertainment
- Infrastructure
- IT & ITeS
- Education & Sports
200 Million
Customer
interactions
25000 +
Firstsourcers
2 Billion
Back office transactions
5 Countries
42 Centers
* Puerto Rico is a partner location
Firstsource brands
OneAdvantage is a premier provider of innovative, technology-driven healthcare collection services. OneAdvantage’s solutions are designed to reduce bad debt, improve cash flow and create value for our clients.
Awards
ISG Provider Lens – Contact Center – Customer Experience Services
-
Leader all four CX quadrants
– Digital Operations
– AI & Analytics
– Work from Home
– Social Media CX
UK National Contact Centre Awards
-
Most Effective Distributed Workforce – Silver
Global Sourcing Association Awards
In partnership with Post Office Insurance
-
Business Services Project of the Year – Gold
Build your future.
Build your dream.
We’re always looking for bright, inspired, kind people to join our team at Firstsource. Let us introduce ourselves and learn how we
Aspire. Achieve. Advance. at Firstsource.
Talk to us
This form is for business enquiries. Click here for job applications and for employee reference checks.