Our Story,
Our Moments

Our Values
Our value statement is an important navigation tool that keeps us focused on what truly matters
Corporate Social Responsibility
Committed to building a better world by advancing social impact and a sustainable future
Investor Relations
Maximizing value for stakeholders with our ‘Digital First, Digital Now’ strategy.
Meet Our Leaders
Meet our executive leadership team that helps our customers and employees stay ahead.

Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Mortgage, Healthcare, Communications, Media and Technology, and emerging segments. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 24,000 people across the US, UK, India and Philippines.

Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.

Partnering with the leaders


Hospitals in the US

3 of Top 6

Retail banks in the UK

5 of Top 10

Health insurance/managed care companies in the US

5 of Top 10

Mortgage servicers in the US

2 of Top 6

Telecom and broadcasting companies in the US

6 of Top 8

Credit card issuers in the US

Our story, our

200 million

customer interactions



2 billion

back office transactions

4 countries

39 centres



Nelson Hall

  • Leader in Overall Mortgage & Loan
  • Leader in Mortgage & Loan – Support for New Digital Business Model
  • Leader in Overall Mortgage & Loan
    Leader in Mortgage & Loan – Support for New Digital Business Model

    UK Complaint Handling Awards

  • Best Complaint Handling in Financial Services
  • Best Complaint Handling in Financial Services

    UK Complaint Handling Awards

    • Best Complaint Handling

    • Best Complaint Handling Team of the Year

    Best Complaint Handling
    Industry Associations
    Step into the world of Firstsourcers
    Meet the people you’ll work with, learn more about what makes them tick, and explore how Firstsource helps them Aspire. Achieve. Advance.

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