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Trust & Safety Services

Keep your users safe and your platform secure​

Expert advice and effective content moderation solutions

By blending the very best talent and technology, we’ll help you mitigate risk, simplify compliance, streamline Trust and Safety operations, and build brand trust.

No-compromise security. At scale

Firstsource experts have led Trust & Safety teams across the globe. They know what it takes to define policies and optimize playbooks. And they’ll hit the ground running, strengthening your detection and prevention practices across all web formats.

Steeped in local linguistic and cultural understanding, our global team of moderators work alongside state-of-the-art technologies to boost accuracy, remove bias, and enforce your safety protocols. Our inspirational wellness program ensures that the people keeping you safe are happy, healthy, and proactive.

Our industry-leading approach to workflow automation and advanced tooling ensures that misinformation or potentially malicious content is detected and addressed in real-time.  And our predictive analytics enable us to spot trends and get ahead of potential breaches before they happen.

We’ll refine and train your ML classifier models so you get more value and quality decisions from investments in automation

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Our blend of human and technological expertise brings new rigor to your Trust and Safety operations. You can be confident of outstanding outcomes that tick all your global compliance boxes.

Robust quality tracking creates a feedback loop that ensures consistent efficiency gains. We consistently exceed SLAs and deliver cost savings of between 15-25%. What’s more, you only pay for results.

Our rigorous content
monitoring process

01 Audit
 
Consultative review to identify gaps in policies and queue structures
02 Redesign
 
Optimize workflows to reduce manual work
03 Review
 
Rapid enforcement of rules & regulations and compliance. A constant feedback loop ensures quality
04 Adapt
 
Using data, insights, and ML to further optimize workflows. Adopting further automation and new tooling as required

Comprehensive online protection

End-to-end Trust and Safety solutions that span all use cases and industries:

Deceptive and Fraudulent Behavior
  • Fraud
  • Impersonation
  • Threats to cybersecurity
  • Intellectual property/copywrite infringement
  • Defamation
  • Fake reviews
Community-specific Rules
  • Format deviations
  • Content that fails to comply with restrictions and limitations
  • Transaction rule-breaking
  • Privacy and data protection abuse
Violent and criminal behavior
  • Dangerous/criminal organizations and activity
  • Extremism
  • Threatening or violent content
  • Human and sexual exploitation
  • Images of illegal/non-consensual sex acts
  • Child abuse and nudity
Illegal or regulated goods and services
  • Weapons
  • Drugs
  • Alcohol and tobacco
  • Gaming and gambling
Offensive and objectionable content
  • Slurs related to race, religion, and/or sexual orientation
  • Graphic or violent material
  • Nudity and pornography
User safety
  • Misinformation
  • Frauds and scams
  • Content displaying or encouraging self-harm
  • Harassment and bullying
Scaled abuse
  • Spam
  • Malware
  • Inauthentic behavior

Why Firstsource?

A Trusted partner for online security

Turn your approach to Trust & Safety into a competitive advantage with Firstsource:

  • Trust & Safety subject matter expertise and experience
  • Global scale and local understanding
  • Human moderation, content labelling, and QA
  • Automated workflows and predictive analytics
  • Operational excellence and cost savings of 15-25%
  • Adherence to regulatory compliance
  • Bespoke reporting and dashboard
  • A happy, healthy, motivated workforce