Recognized for what we deliver

Independent recognition from analysts, industry bodies, and sustainability assessors across the sectors we serve and the people we employ.
Explore our work
Recognized for what we deliver
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Leader in NelsonHall Payer Agility and Innovation NEAT Evaluation 2026

Leader in NelsonHall Payer Agility and Innovation NEAT Evaluation 2026

Healthcare
2026
Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026

Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare
2026
Major Contender in Everest Group’s RCM Intelligent Operations PEAK Matrix® 2026

Major Contender in Everest Group’s RCM Intelligent Operations PEAK Matrix® 2026

Healthcare
2026
Front-Runner for Gen AI capabilities, Everest Group 2025

Front-Runner for Gen AI capabilities, Everest Group 2025

Healthcare
2025
Star Performer; Major Contender for Financial Crime and Compliance (FCC) Operations in Everest Group's 2025 PEAK Matrix®

Star Performer; Major Contender for Financial Crime and Compliance (FCC) Operations in Everest Group's 2025 PEAK Matrix®

Financial crime and compliance
2025
Leader in Customer Experience Services, ISG Provider Lens®, 2025

Leader in Customer Experience Services, ISG Provider Lens®, 2025

Customer experience
2025
Overall Leader in CX Services Transformation, NelsonHall NEAT 2025

Overall Leader in CX Services Transformation, NelsonHall NEAT 2025

Customer experience
2025
Horizon 3 Market Leader in HFS Research for Mortgage Operations, 2025

Horizon 3 Market Leader in HFS Research for Mortgage Operations, 2025

Banking and financial services
2025
Leader in Avasant’s Mortgage Business Process Transformation RadarView™, 2025

Leader in Avasant’s Mortgage Business Process Transformation RadarView™, 2025

Banking and financial services
2025
Leader in GenAI and Process Automation in Banking, NelsonHall NEAT, 2025

Leader in GenAI and Process Automation in Banking, NelsonHall NEAT, 2025

Banking and financial services
2025
Leader and Star Performer in Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025

Leader and Star Performer in Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025

Banking and financial services
2025
Leader in Generative AI Services, ISG Provider Lens® 2025

Leader in Generative AI Services, ISG Provider Lens® 2025

GenAI services
2025
Major Contender; Star Performer in RCM Operations PEAK Matrix® Assessment 2024

Major Contender; Star Performer in RCM Operations PEAK Matrix® Assessment 2024

Healthcare
2024
Leader in Healthcare Payer BPaaS Solutions PEAK Matrix® Assessment 2024

Leader in Healthcare Payer BPaaS Solutions PEAK Matrix® Assessment 2024

Healthcare
2024
Global Leader in Lending Services PEAK Matrix® Assessment, 2024

Global Leader in Lending Services PEAK Matrix® Assessment, 2024

Banking and financial services
2024
Leader in Avasant Business Process Transformation RadarView™ 2024

Leader in Avasant Business Process Transformation RadarView™ 2024

Banking and financial services
2024
Leader; Star Performer in Healthcare Payer Operations PEAK Matrix® Assessment 2023

Leader; Star Performer in Healthcare Payer Operations PEAK Matrix® Assessment 2023

Healthcare
2023
Major Contender in Everest Group RCM Operations PEAK Matrix® Assessment 2023

Major Contender in Everest Group RCM Operations PEAK Matrix® Assessment 2023

Healthcare
2023
Leader in Customer Experience Services ISG Provider Lens™ 2023

Leader in Customer Experience Services ISG Provider Lens™ 2023

Customer experience
2023
Star Performer; Major Contender in Everest PEAK Matrix Banking Operations assessment 2023

Star Performer; Major Contender in Everest PEAK Matrix Banking Operations assessment 2023

Banking and financial services
2023
Leader in customer experience services for Europe and the UK, ISG Provider Lens™ 2022

Leader in customer experience services for Europe and the UK, ISG Provider Lens™ 2022

Customer experience
2022
Analysts
ESG
People and Culture
Tech and Innovation

The analysts have spoken

Leading industry analysts evaluate hundreds of firms across every major market.
These recognitions reflect where Firstsource consistently ranks across the sectors we serve
All Industry
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Holding ourselves to the highest standard

Our commitment to responsible business is independently assessed and recognised
by some of the world's most rigorous sustainability bodies.
All Industry
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Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Our people make the difference

A great place to work is built, not claimed. These recognitions reflect the culture, leadership, and inclusion
 that Firstsourcers experience every day.
All Industry
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Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Building technology that gets noticed

Our technology and innovation work is consistently recognised by the platforms, partners, and bodies
that shape what's next in the industry.
All Industry
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Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025

Making LLMs Think Better: Three Practical Ways to Improve Reasoning Accuracy Without Retraining

BFS
27th Mar, 2025