We are
Firstsource
We make it happen!
Firstsource, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. For over 25 years, our practitioners have worked inch-wide and mile-deep in the industries where getting it wrong is not an option. We do not just advise. We Transform, Implement and Operate through Kairos that brings together consulting, implementation, and technology into a single engagement that underwrites outcomes rather than effort.
200 M
Customer Interactions
36,205
Firstsourcers
USD 1.08 B
Revenue
12 Countries
57 Centers
REACCH values
Our values shape every decision we make, every team we build, and every client relationship we own.
ESG
We hold ourselves to the standards we help our clients meet. Responsible, accountable, and transparent.
Anyone can rent you intelligence. We help you own it.
7 of Top 10
US health insurance plans
14 of Top 20
US mortgage lenders & servicers
6 of Top 10
US credit card issuers
Leading
UK broadcasters
100+
global clients in regulated industries
- Established in 2001
- Revenues of ₹95, 564 Million (US$ 1082 Million) for the Fiscal Year ended March 31, 2026
- 150+ global clients including 18 Fortune 500 companies and 3 FTSE 100 companies
Part of RP-Sanjiv Goenka Group since 2012
- Power
- Carbon Black
- Consumer & Retail
- Media & Entertainment
- Education & Infrastructure
- IT-Enabled Services
- Sports
Firstsource brands
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Sourcepoint
Sourcepoint is a leading business process management company, providing customer-centric transformation solutions across the entire mortgage value chain.
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Firstsource Advantage
Firstsource Advantage is a leading global collections service provider. Firstsource’s innovative and successful debt collection services are founded on an ethos of continuous improvement in talent, training, quality, compliance and self-audit.
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OneAdvantage
OneAdvantage is a premier provider of innovative, technology-driven healthcare collection services. OneAdvantage’s solutions are designed to reduce bad debt, improve cash flow and create value for our clients.
TeleMedik
TeleMedik is a leading provider of technology-enabled telehealth and virtual care solutions. TeleMedik’s services deliver 24/7 access to clinical support, remote patient engagement, and care management, helping healthcare organizations improve outcomes, expand access, and enhance operational efficiency.
PastDue Credit Solutions
A UK debt collection and reconnection specialist, authorized by the Financial Conduct Authority and trusted by market-leading energy, telecoms, and financial services providers.
Dare to be different. Dare to be uncommon.
For people who think brilliantly, move fast, and thrive on problems others walk away from.
RECOGNITION & AWARDS
Recognition that reflects our work
More recognitions for Firstsource
S&P Global Sustainable 1
Reflecting our commitment to sustainability principles, we have received a rating of 87 (CSA & ESG score) out of 100 for 2025.
Great Place to Work
Certified a Great Place to Work by the Great Place to Work Institute across geos in 2025.
S&P Global
Awarded Top 1% scorer in Professional Services in S&P Global CSA Score for ESG.