Environmental, social, and
governance

Operating with intelligence. Leading with responsibility. Delivering lasting value.

Improving our world, together

At our core, we are a purpose-driven organization, striving to create a lasting impact not only for our stakeholders but also for the communities we serve by leveraging our resources, people, and practices to advance CSR initiatives. As steadfast corporate citizens, we are resolute in our ambition to be exemplary role models.

Our reporting frameworks and rating partners

FirstConscious – our ESG commitment in action

At Firstsource, we are consciously building something amazing.

FirstConscious is our promise to embed sustainability into everything we do, and unite all our efforts under environment, social, and governance under one commitment. FirstConscious fosters awareness, accountability, and action across all levels of the organization, driving measurable impact through sustainable operations, inclusivity, and ethical governance.

United nations global compact

We are a proud member in the United Nations Global Compact (UNGC), a significant part in our journey towards sustainable business excellence.

Driven by our unwavering commitment to integrity and innovation, this initiative solidifies our pledge to champion human rights, uphold rigorous labor standards, safeguard the environment, and combat corruption.

By aligning with the UNGC, Firstsource not only reaffirms its ethical foundation but also spearheads a collective effort to drive positive societal and environmental impacts. Together with our stakeholders, we are poised to innovate, collaborate, and lead the charge towards a sustainable and inclusive global economy.

Certificate of participation from UNGC

Committed to near-and long-term company-wide emission reduction targets in line with SBTi

Firstsource has committed to achieving Net Zero greenhouse gas emissions by 2050, with targets aligned to the Science Based Targets initiative (SBTi) and currently undergoing validation.

Over 26% of our total power consumption now comes from renewable sources, reflecting increased adoption of clean energy.

Leading with purpose

As we look ahead, our focus sharpens on climate resilience, AI-powered operational efficiency, inclusive talent development, and equitable regional growth. Guided by a governance-led, stakeholder-focused approach, we remain committed to leading by example and to becoming one of the most sustainable companies in our industry.

Dr. Sanjiv Goenka

Chairman

Our ambition is backed by execution. We’re embedding ESG into how we design solutions, grow talent, build technology, and drive outcomes, making responsibility a lever for innovation and long-term value.

Ritesh Idnani

MD & CEO

Top 1% S&P global CSA score - FY25

We are recognized as Top 1% S&P Global CSA Score in S&P Global’s Corporate Sustainability Assessment and included in the S&P Global Sustainability Yearbook for the third consecutive year. With an ESG and CSA score of 87 each, Firstsource ranks in the 99th percentile, placing it among the world’s leading companies in sustainable business practices.

B Score in 2024 CDP climate disclosure

Sustainability is more than a commitment, it is a responsibility we take seriously. We’re proud of our B score in the 2024 CDP Climate Disclosure, a reflection of our continuous efforts to embed environmental responsibility into the heart of our business.

As part of a global community of over 22,700+ organizations using data to drive sustainability, we continue to take meaningful steps toward building a greener, more resilient future.

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On SEA’s “A-List”

We score an “A” for the 2023-24 Supplier Engagement Assessment disclosures.

From strengthening governance and setting climate targets to enhancing transparency across our supply chain, these ratings are a direct result of the commitment and collaboration across our teams and partners.

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Silver in EcoVadis 2025

We're silver awardees in the 2025 EcoVadis assessment, achieving an overall score of 71/100 and ranking in the 91st percentile, globally. This places us among the top 15% of companies globally for excellence in sustainability. EcoVadis has also recognized Firstsource as a ‘Leader’ in Carbon Management, for having a strong GHG management system, best-in-class decarbonization commitments, and robust sustainability reporting.

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“Best First-Time Responder” at the WDI 2024

An exceptional 94% Disclosure Score in the Workforce Disclosure Initiative (WDI). The WDI, one of the world’s leading programs for improving corporate transparency and accountability on workforce issues, recognized us the "Best First-Time Responder" in the Core Indicators category at the Workforce Transparency Awards.