Strong governance is fundamental to our ESG approach
Robust governance framework
We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Protecting & Respecting Data and Privacy, Integrating ESG Risk Management, Economic Disclosures.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
Implementing change
Risk Management Committee (Board Level)
Serves as the apex body, overseeing ESG strategy and progress across environmental, social, and governance pillars, including climate risk evaluation.
Sustainability Council (Executive Leadership Team)
Composed of Executive Leadership members, the Council is responsible for operationalizing the ESG strategy, including climate action, and for monitoring progress on associated action plans and performance metrics. It is led by the Chief Financial Officer (CFO), who guides the company’s sustainability and climate change efforts at the business and operational level, with the Chief Human Resources Officer (CHRO) as the co-lead. The council also works closely with the Risk Management Committee to ensure consistent ESG performance.
Sustainability Leadership Team (Head of ESG, ESG Lead, and Individual Leads for Environment, Social and Governance)
This team translates ESG strategy into defined objectives for each unit and allocates necessary resources to execute ESG projects effectively. Head of ESG overviews the overall ESG program. In addition, identifies areas to integrate ESG strategy with corporate strategy and business initiatives. Individual Leads head the Working Groups focused on the execution of specific initiatives and projects that contribute to the overall ESG roadmap. The ESG Lead is responsible for operationalizing Firstsource’s sustainability strategy and ensuring consistent execution across all business units and ESG domains. Serving as the central coordinator of the ESG program.
ESG Working Group
Implements ESG initiatives, integrates ESG frameworks across various lines of business, and tracks progress against defined metrics.
ESG governance structure
The principle of “doing well by doing good” guides our ESG initiatives, enabling responsible growth and reinforcing our organizational culture.
About Firstsource board of directors
The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.
The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.
54.5%
Women workforce
34,651
Employees from
83
Different nationalities
37.78%
Women in all management positions
No contribution
to political parties
No incidents
and insider trading
No fines/penalties
related to anticompetitive monopoly and anti-trust practices
No incidents
of Money Laundering in FY 2023-24
