Strong governance is fundamental to our ESG approach
Robust Governance Framework
We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Protecting & Respecting Data and Privacy, Integrating ESG Risk Management, Economic Disclosures.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behavior and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information.
During FY 2025-26, Firstsource conducted a Double Materiality Assessment (DMA) aligned with the European Sustainability Reporting Standards (ESRS). The assessment evaluated sustainability matters through both impact and financial materiality lenses, helping identify the most significant environmental, social, and governance topics relevant to our business and stakeholders. The outcomes of the assessment are integrated into our ESG strategy and Enterprise Risk Management (ERM) framework, strengthening our approach to managing sustainability-related impacts, risks, and opportunities.
By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behavior and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information.
During FY 2025-26, Firstsource conducted a Double Materiality Assessment (DMA) aligned with the European Sustainability Reporting Standards (ESRS). The assessment evaluated sustainability matters through both impact and financial materiality lenses, helping identify the most significant environmental, social, and governance topics relevant to our business and stakeholders. The outcomes of the assessment are integrated into our ESG strategy and Enterprise Risk Management (ERM) framework, strengthening our approach to managing sustainability-related impacts, risks, and opportunities.
By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
ESG Governance Structure
The principle of “doing well by doing good” guides our ESG initiatives, enabling responsible growth and reinforcing our organizational culture.
Risk Management Committee (Board Level)
The Risk Management Committee serves as the apex body overseeing our Environmental, Social, and Governance (ESG) strategy and performance. The Committee evaluates progress across environmental, social, and governance priorities, monitors climate-related risks and opportunities, and ensures ESG considerations are integrated into enterprise risk management and long-term strategic planning.
Sustainability Council (Executive Leadership Team)
Comprising members of the Executive Leadership Team, the Sustainability Council is responsible for operationalizing the ESG strategy across the organization. The Council is led by the Chief Financial Officer (CFO), who also oversees responsibilities typically assigned to a Chief Sustainability Officer (CSO), with the Chief Human Resources Officer (CHRO) serving as co-lead. Together, they drive the implementation of climate action plans, monitor progress against defined performance metrics, and align ESG priorities with business objectives. The Council also works closely with the Risk Management Committee to support consistent oversight and execution of the ESG agenda.
Sustainability Leadership Team (Head of ESG, ESG Lead, and Individual Leads for Environment, Social and Governance)
The Sustainability Leadership Team translates the ESG strategy into actionable plans, sets objectives for business units, allocates resources, and supports the execution of ESG initiatives. Dedicated leads for the environmental, social, and governance pillars drive implementation through cross-functional working groups. The ESG Lead serves as the central coordinator, facilitating collaboration and alignment across functional teams.
ESG Working Group
The ESG Working Group supports the implementation of ESG initiatives across business functions, integrates ESG practices into operations, and tracks progress against defined targets and performance indicators.
About Firstsource Board of Directors
The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.
The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.
54.5%
of the Board comprises of Independent Directors
33.33%
of Independent Directors are Women
53.66%
consist of Promoter Shareholding
94.14%
of our centers were certified under the ISO 27001
Zero contribution
to political parties
Zero incidents
of insider trading
Zero incidents
of Confirmed Corruption
Zero incidents
of Money Laundering
