RP Sanjiv Goenka Group

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Firstsource Solutions Reports Second Quarter Fiscal 2023 Results

Revenues of ₹ 14,882 million, Operating Margin of ₹ 1,254 million, PAT of ₹ 1,294 million

Firstsource Annual Report FY 2021-22
Everest Group names Firstsource as 'Leader' in Healthcare Payer Operations
Do more with our Digital First, Digital Now approach

Everything you need to create a digital-first organization, with a human touch.

Our strength lies in our differences

Immerse yourself in a culture of acceptance and inclusivity.

Unleash your digital superpower

When done right, digitalization drives unparalleled agility, scalability and productivity. We complement your human capital with our ‘Digital First. Digital Now’ approach to create the greatest business impact. Our custom solutions across Banking and Financial Services, Mortgage, Healthcare, Communications, Media and Technology, and Diversified industries are designed to power growth. 

Moments of delight: How to translate operational excellence into powerful customer experiences

Five leadership lessons for leading transformation

Leadership advice from 120 senior executives who’ve done it

Over 100 global businesses partner with us to accelerate their digital agendas

US telecom and media company saves $4M annually by supporting contact center associates with digital assistants

International payments FinTech saves $3M while improving CX

Transforming Digital Education

Making headlines

Making headlines

Unleash the power of digital: Explore our offerings

Digitally Empowered Contact Center
The future of customer service – elevating customer experience in the moments that matter.

Intelligent Back Office
Introduce intelligence at the core, reimagine your back-office.

Platforms, Automation and Analytics
Modernize processes, unlock business Insights, elevate customer experience


ISG Provider Lens – Contact Center – Customer Experience Services

  • Leader all four CX quadrants

  • – Digital Operations
    – AI & Analytics
    – Work from Home
    – Social Media CX

UK National Contact Centre Awards

  • Most Effective Distributed Workforce – Silver

Global Sourcing Association Awards

In partnership with Post Office Insurance

  • Business Services Project of the Year – Gold

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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