RP Sanjiv Goenka Group
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Environmental, Social and
Governance Report FY 2021-22
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The New CX Realism
Transforming Customer Service in the real world
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Everest Group names Firstsource as 'Leader' in Healthcare Payer Operations
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The 5 elephants of business transformation
120 executives who’ve led transformation initiatives reveal what really matters
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Our strength lies in our differences

Immerse yourself in a culture of acceptance and inclusivity.

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Corporate Social Responsibility Annual Report FY 2021-22

Smart Tech

Human Touch

Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably.

Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.

Explore our solutions

Digitally Empowered Customer Experience

Strengthen operations with the right mix of tech and people

Intelligent Back
Office

Gain an edge with a razor sharp processes

Platform, Automation and Analytics

Drive your strategy with modernization and data insights

Insights, Design Experience and Advisory

Connect with your customers, deliver delightful experiences

Explore our solutions

Digitally Empowered Contact Centre

Strengthen operations with the right mix of tech and people

Platform, automation and analytics

Drive your strategy with modernization and data insights

Intelligent Back Office

Gain an edge with a razor
sharp processes

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Perspectives

Revolutionizing Payer Operations: The Power of AI
Insights from Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services

Managing CX in times of uncertainty

Ashish Bhatla
Vice President and Head of Sales – BFSI, UK & Europe

Why CX transformation needs a pragmatic approach
Ganpath Thanumoorthy, SVP – Customer Experience

Fireside Chat :
Vipul Khanna,MD & CEO,
Firstsource talks with Phil Fersht, CEO & Chief Analyst, HFS research

The five key battle grounds in financial services

Why CX transformation needs a pragmatic approach – Ganpath Thanumoorthy, SVP Customer Experience

Over 150 global businesses partner with us to accelerate their digital agendas

Case studies

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Making headlines

Awards

Disability Confident Leader

  • Level 3 Disability Confident Leader in the UK

Bloomberg Gender Equality Index 2023

  • Second consecutive year

BPO Innovation Summit & Awards 2022

  • Stratus Award for Cloud Computing for Healthcare Cloud

Join Firstsource
Bring your big ideas and dreams. Aspire. Achieve. Advance.

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