Generative AI has rapidly emerged as a transformative force, reshaping the healthcare industry and establishing itself as a critical driver for innovation. Firstsource is proud to be listed as a 'Front-runner' in Everest Group report AI-deas to Action: Operationalizing Generative AI in Healthcare Payer recognized for its AI platform and deep domain expertise;and AI solutions that are enabling faster, more accurate claims processing, improved member support and communication, and personalized service and care.
With a scope of research spanning product development, member engagement, network management, care management, claims management, risk and compliance, AI-deas to Action: Operationalizing Generative AI in Healthcare Payer focuses on the value promise of gen AI across the healthcare payer value chain, market adoption in payer, and the review of a select group of leading service providers around the following:
- Gen AI Scale: AI revenue, client reach & engagement
- Gen AI Partnerships: Breadth of partnerships with cloud, software and other AI capabilities
- Gen AI Use Cases: Industry-specific use cases in flight or production
- Gen AI Value Delivered: Buyer perspectives on impact and effectiveness
Firstsource's gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.