Brilliant People. Bold Tech. Uncommon Careers.

This is not who we want to be. It is who we already are.

At Firstsource, we build bold technology with brilliant people who turn ideas into impact. Curiosity fuels us, failure teaches us, and growth comes from pushing what is possible. We create uncommon careers, where brilliance meets purpose. We hire for potential, not roles. We build careers around skills, not titles. The result is growth that is hard to plan on a whiteboard.

The Firstsource experience

Brilliant People

The people you work with shape the work you do and the speed at which you grow. That is why we care deeply about who joins and how teams are built here.

The real learning happens when someone more experienced pulls you into a problem you have never seen before and expects you to figure it out alongside them. Managers here build people, not just run processes. Teams teach each other. The best ideas come from whoever is closest to the problem, regardless of where they sit in the organization.

Glenda Joy has redefined my Firstsource experience. Her feedback didn't just fix calls—it unlocked the 'why' behind my growth. Thanks to Glenda, I walk in more confident and committed to quality every day. She doesn't just excel in her role—she lifts everyone around her. That's what Brilliant People at Firstsource truly look like."

Roces Gultiano

Associate, ServiceMac LLC, Philippines

Bold Tech

Technology here is not a strategy presentation. It is some of the best in the industry, and it is yours to work with to deliver more, solve faster, and create real business impact.

AI and human expertise work together on live workflows, with real clients, at real scale. Engineers build the models. Operations leaders design the workflows around them. Frontline teams use them to deliver better outcomes for clients and their customers.

To me, bold tech is about pairing deep capability with meaningful exposure - giving our teams real, complex problems to solve, and the freedom to build end-to-end solutions using AI, data, and platforms. When bold technology meets bold opportunity, ideas scale, talent grows, and outcomes transform. Proud of the teams turning ambition into real-world impact every day."

Hasit Trivedi

Chief Digital & AI Officer

Uncommon Careers

The careers page at most companies shows a ladder. Ours would look more like a map.

People here move across industries, into leadership, and sometimes into roles that did not exist when they joined. The work that remains once technology handles the routine, is complex, ambiguous, and high-stakes. Working across healthcare one year and banking the next, or shifting from operations into consulting is what makes careers here different. Nobody follows the same path and nobody has to.

Few people can say they helped build a company. Dinesh can. Over 25 years, he has been part of every chapter of Firstsource's growth — from strategy to market to AI and disruptive technology. As CFO, his work doesn't just support the business. It shapes it. Every strategic call, every investment, every framework — compounded into the Firstsource that exists today. He didn't grow at Firstsource. He grew Firstsource. That's an Uncommon Career."

Dinesh Jain

CFO — 25 Years. Built to Last.

Voices from Firstsource

Real people. Real experiences. In their own words.

When brilliant people are trusted with bold technology, ideas turn into real impact. Curiosity thrives. Learning accelerates. And growth comes from pushing what's possible - not from staying within predefined roles. That's what our EVP captures. Proud to help shape a people promise that reflects how our teams already work, learn, and grow every day.

Shamita Mukherjee

CHRO

At Firstsource, operations is where the real work happens - solving complex problems at scale, every single day. What stands out to me is how our teams bring sharp execution together with bold technology to deliver outcomes faster, smarter, and with consistency. And as the business grows, so do our people - taking on bigger challenges, learning continuously, and building careers that expand with the impact they create.

Sohit Brahmawar

COO

For me, our EVP captures what I love most about Firstsource: the people, the passion, and the impact. We have some of the brightest minds in the industry, doing work that truly moves the needle for our clients - and doing it with heart, ambition, and ownership. Every day, I see teams raising the bar, embracing innovation, and growing in ways that are genuinely exciting. This EVP is simply us putting words to what already makes Firstsource such a special place to build a career.

Aniket Maindarkar

CMO

The nature of our work is defined by the diversity and complexity of the challenges we undertake. Each engagement is distinct, requiring us to collaborate with global clients on critical, high-stakes issues. Our teams combine deep domain expertise with forward-looking, technology-driven approaches to deliver meaningful and measurable impact. We consistently demonstrate excellence through our agility, our strong culture of collaboration, and our unwavering commitment to outcomes that matter.

Rajiv Malhotra

Head - EMEA