Awards

Winner - Mortgage Language Model (MLM) in Small Language Models Strategic Planning category.

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Gold for Best Customer Experience Transformation at the CMSWire IMPACT Awards 2026.

Leader for EcoVadis Carbon Management Level.
Silver - 71/100, top 91st percentile.

Brilliance in Employee Engagement, in UK - Silver.

Hasit Trivedi, Chief Technology Officer - Top AI Executives to Watch.

Best first-time responder - Core Indicators.

Champion in Volunteering - Gold.

Top 50 India’s Best Workplaces - Building a Culture of Innovation by All 2025 (Large Category).

Trailblazer Enterprise for High Impact Digital Transformation.

S&P Global Sustainable1 ESG Score and CSA score of 81, top 99th percentile.
Top Performer - Professional Services category.

Sohit Brahmawar, Chief Operating Officer at Firstsource, 25 of 2025 Chief Operations Officer: Operational Maestros.

Recognized as Masters of CX.

Inclusion in the prestigious S&P Global Sustainability Yearbook for the second consecutive year.
Recognized as an Industry Mover for FY2025.

Featured on CDP’s 2024 Supplier Engagement Leaderboard, and Supplier Engagement A List.

Inclusion in the prestigious S&P Global Sustainability Yearbook for the second consecutive year.
Top 5% S&P Global CSA Score for FY2025.

Rated B in FY2024 from CDP.

Visionary Organizations — Tech and Analytics in Talent Acquisition.

Bronze for Innovation in HR Management, Planning and Practice.

Top 100 Best Companies to Work For in India.

Top 50 Best Workplaces™ for Women in Large Category, India.

Top 50 Inspiring Workplaces in UK and Ireland.

Top 100 Inspiring Workplaces in North America - #24.

Best unique/innovative learning and development program - Gold.

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Best Competencies and Skill Development - Gold.

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Best Use of a Blended Learning Program - Silver.

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Leadership and continuous progress on ESG performance.

Best Use of AI for Learning - Silver.

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Commitment to responsible and sustainable business practices.

Capability and Development - Support Team of the Year - Bronze.

Judges’ Special Recognition Award for outstanding excellence in contact centre innovation - Dom Pham.

CSR Excellence.

Environmental Leadership - innovative and impactful environmental initiatives.

Top 25 India’s Best Workplaces™ for IT and IT-BPM.

Healthcare - Mega category for Healthcare for All - access to quality healthcare for underserved communities.

Companies with Great Managers™ for 2025.

Best BPO Partnership - Silver.

GenAI Provider of the Year.

AI-Driven Business Impact Award.

Best CX Strategy of the Year.

Best Customer Experience of the Year - Silver.

Industry Newcomer of the Year - Silver.

Customer Experience Team of the Year - Silver.

Customer Experience Manager of the Year - Gold.

Senior Agent of the Year - Gold.

Outsourcing Partnership of the Year - Gold.

Improvement Strategy of the Year - Gold.

Winner - Best AI Implementation in HR.

Rated C for FY2023.

Sustainability - Bronze.

Included in the top 15% across all industries.
Recognized for Global Sustainability efforts in 2023, in S&P Global Corporate Sustainability Assessment.

CSA and ESG score - 62 /100 in first global submission.

Leader in Employee Volunteering.

Dream Employer of the Year.

Best Client Partnership award.
Customer Team of the Year.
Team Leader of the Year - Outsourced - Silver.
Rising Star - Silver.

Top 50 Companies with Great Managers in India.
Four managers recognized among Top 100 Great Managers in India.

Most Impactful Women Support Initiative of the Year.

Hasit Trivedi, Chief Digital and AI Officer - Technologist of the Year.

Ritesh Idnani, MD and CEO - Times Now India's Impactful CEOs, 2024.

Top Employer for LGBTQ+ Inclusion - Bronze.

Certified ‘Great Place To Work®’ - India, the Philippines, the UK, and the USA.

Sankara Mahalingam, Global Lead, Community Outreach - CSR Changemaker Leaders.

Most Ingenious Best Practice Award - Forward Flex Initiative.

CSR Leadership Award - Large Impact- Multiple States category.

Dinesh Jain, Chief Financial Officer - Top 70 CFOs in India.

Hasit Trivedi, Chief Technology Officer - Artificial Intelligence Leader of the Year.

Recognized as AI First Mover by Microsoft.

Included for second consecutive year.

Level 3 Disability Confident Leader in the UK.

Excellence in Leadership Development - Gold.

Best advancement in crafting an exceptional Learning and Development strategy - Bronze.

Outstanding contributions to CSR, Environmental, Social and Governance Practices.

Financial Services – Gold.

Customer-driven Business Change and Transformation – Gold.
Best Customer Service – Gold.
Customer at the Heart of Everything – Gold.

Business Services Project of the Year – Gold.

Most Effective Distributed Workforce - Silver.

CSR Leadership Award.

Sustainability - Silver.

Best Hybrid Learning - Silver.

Strong Leverage of Tier 2 and Tier 3 Cities.

Most Effective Learning and Development Initiative - Silver.

Stratus Award for Cloud Computing for Healthcare Cloud.