Intelligent, purpose-built solutions for transformative outcomes
General purpose technology solutions require customization to integrate with existing workflows, requiring heavy investments in time and money. Purpose-built solutions, on the other hand, combine domain-specific workflows with automation, AI, ML and analytics to accelerate deployment, time-to-market and user adoption.
Firstsource’s platforms, automation and analytics solutions infuse intelligence into your end-to-end processes to synthesize both structured and unstructured data, delivering unprecedented levels of efficiency, quality, speed and customer experience.
Stay ahead with Firstsource
2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactions100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centers
Unleash the power of digital: Explore our offerings
Platform-based solutions
Looking to drive agility, flexibility, and scale while keeping costs down? Our intelligent platforms are built for the purpose. They are designed to orchestrate seamless business processes and deliver mobile-first, cloud-based services. The result: exponential efficiencies and exceptional customer experience.
Intelligent Automation
Moving to more mature levels of automation is crucial to realizing greater value. Fuse automation with Artificial Intelligence to synthesize vast amounts of structured and unstructured data across the enterprise.
Analytics
Replace bias with data-driven customer insights to enhance operations as well as customer experience. Stay ahead with our analytics solutions across vertical – BFS, Healthcare, Insurance and Telecom & Media.
Adrian Heeshom, Director of Operations talks about leveraging the power of text analytics in gaining accurate, holistic consumer behavior insights.
Change the game with citizen development
Digital transformation is not about everyone becoming a tech genius, it’s about demystifying technology and creating a digital-first mindset where people embrace bots to free them up for the work that really matters: delighting clients
Automation League changes the rules of the game. When people develop their own problem-solving bots, the bots get used because they work, not because they’ve been told to use them. They are also shared more often across teams, improving productivity, morale, and retention.
A 3-step approach to harnessing the richness of voice data
Results delivered
~$7.2 Bn
uncompensated care cost reduced~$1.4 Bn
additional cash generated for hospitals~$2.5 Bn
worth claims adjudicated~$6 Bn
of invoice financing assets managed~$3.8 Bn
size of collections book managed~$60 Bn
mortgage loans funded
Digital Enterprise Landscape
Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.
