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RP Sanjiv Goenka Group

Analytics

Put your enterprise data to work

Deep data insights to build strategies, drive change and realize superior outcomes ​

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Kick-start data analytics, accelerate transformation

As a customer-focused organization, you are eager to understand the data that flows through your systems to drive value. We get it.

Firstsource’s Data Analytics solutions help you harness insights from enterprise-wide data to formulate strategies, enhance operations, improve marketing campaigns, predict customer behavior and facilitate better decisions.

Unleash the power of data analytics: Explore our solutions

As customers’ digital footprints grow rapidly, analyzing this wealth of information is imperative to driving an exceptional customer experience. Gather insights around customer needs and desires to improve their digital experience and satisfaction.

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Identifying bottlenecks and growth opportunities is an essential first step to staying ahead of the curve. Take the guess work out of business decisions. Stay on top of your operations with a holistic view of all aspects of your business.
Engaging with target audiences is becoming increasingly tough given the explosion in content and communication channels. Rely on marketing analytics to understand your customers better and leverage insights for effective brand building.
Today, change is the only constant and volatility is the new normal. Rely on risk analytics to minimize risks and power your organization forward while you focus on core functions.

Analytics solutions across industries

Banking & Financial Services

Whether it is minimizing friction across customer touch points, maximizing collection efforts, increasing products per client or reducing exposure to risk; our Banking Analytics solutions breathe new life into every function of your organization.

Healthcare

Making healthcare affordable and accessible to all sections of society has been your constant endeavor. Put Healthcare Analytics solutions to work to achieve this long-standing objective.

Insurance

In an industry where advanced math and financial theory form the cornerstone of analyzing risks and driving down costs, our Data Science and Insurance Data Analytics solutions help you transform the way you do business.

Communications, Media & Entertainment

Players in the CMT industry experience a high degree of dynamism in terms of evolving technologies, consumer expectations and macro-economic conditions. Thrive in the fast-paced environment by drilling into data – across operations, customer experience and marketing.

“The insights from Firstsource’s analytics team were enormously valuable. Firstsource really got to the root of what was causing customer complaints, improved the accuracy and helped us in fixing them. The results on our core metrics speak for themselves where NPS, FTR and Save Rate have improved significantly month on month. It was joint teamwork with great collaboration between both businesses – outstanding work all round.”

Adi Heesom

Director of Operations

“The insights from Firstsource’s analytics team were enormously valuable. Firstsource really got to the root of what was causing customer complaints, improved the accuracy and helped us in fixing them. The results on our core metrics speak for themselves where NPS, FTR and Save Rate have improved significantly month on month. It was joint teamwork with great collaboration between both businesses – outstanding work all round.”

Adi Heesom

Director of Operations

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

How to grow your business through advanced customer analytics

To support growth, customer-focused organisations must understand the importance of data that flows in and out of their systems at every touch point and interaction.
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Explore insights

3 Key Benefits of Data Analytics for Critical Access Hospitals

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US telecom giant uses advanced analytics to rapidly increase cross-selling performance

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Intelligent Automation ​

Combining Robotic Process Automation (RPA) with advanced technologies including Artificial Intelligence (AI), Analytics, and Machine Learning (ML) to create end-to-end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.

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Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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