Firstsource’s Data Analytics solutions help you harness insights from enterprise-wide data to formulate strategies, enhance operations, improve marketing campaigns, predict customer behavior and facilitate better decisions.
As customers’ digital footprints grow rapidly, analyzing this wealth of information is imperative to driving an exceptional customer experience. Gather insights around customer needs and desires to improve their digital experience and satisfaction.
Whether it is minimizing friction across customer touch points, maximizing collection efforts, increasing products per client or reducing exposure to risk; our Banking Analytics solutions breathe new life into every function of your organization.
In an industry where advanced math and financial theory form the cornerstone of analyzing risks and driving down costs, our Data Science and Insurance Data Analytics solutions help you transform the way you do business.
Players in the CMT industry experience a high degree of dynamism in terms of evolving technologies, consumer expectations and macro-economic conditions. Thrive in the fast-paced environment by drilling into data – across operations, customer experience and marketing.
Director of Operations
Director of Operations
Combining Robotic Process Automation (RPA) with advanced technologies including Artificial Intelligence (AI), Analytics, and Machine Learning (ML) to create end-to-end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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