Kick-start data analytics, accelerate transformation
As a customer-focused organization, you are eager to understand the data that flows through your systems to drive value. We get it. Firstsource’s Data Analytics solutions help you harness insights from enterprise-wide data to formulate strategies, enhance operations, improve marketing campaigns, predict customer behavior and facilitate better decisions.
Unleash the power of data analytics: Explore our solutions
As customers’ digital footprints grow rapidly, analyzing this wealth of information is imperative to driving an exceptional customer experience. Gather insights around customer needs and desires to improve their digital experience and satisfaction.
Identifying bottlenecks and growth opportunities is an essential first step to staying ahead of the curve. Take the guess work out of business decisions. Stay on top of your operations with a holistic view of all aspects of your business.
Engaging with target audiences is becoming increasingly tough given the explosion in content and communication channels. Rely on marketing analytics to understand your customers better and leverage insights for effective brand building.
Today, change is the only constant and volatility is the new normal. Rely on risk analytics to minimize risks and power your organization forward while you focus on core functions.
Analytics solutions across industries
Banking & Financial Services
Whether it is minimizing friction across customer touch points, maximizing collection efforts, increasing products per client or reducing exposure to risk; our Banking Analytics solutions breathe new life into every function of your organization.
Healthcare
Making healthcare affordable and accessible to all sections of society has been your constant endeavor. Put Healthcare Analytics solutions to work to achieve this long-standing objective.
Insurance
In an industry where advanced math and financial theory form the cornerstone of analyzing risks and driving down costs, our Data Science and Insurance Data Analytics solutions help you transform the way you do business.
Communications, Media & Entertainment
Players in the CMT industry experience a high degree of dynamism in terms of evolving technologies, consumer expectations and macro-economic conditions. Thrive in the fast-paced environment by drilling into data – across operations, customer experience and marketing.
“The insights from Firstsource’s analytics team were enormously valuable. Firstsource really got to the root of what was causing customer complaints, improved the accuracy and helped us in fixing them. The results on our core metrics speak for themselves where NPS, FTR and Save Rate have improved significantly month on month. It was joint teamwork with great collaboration between both businesses – outstanding work all round.”
Adi Heesom
Director of Operations
Stay ahead with Firstsource
2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactions100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centersExplore insights
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Case study
BFS$3.6M in BNPL debt recovery using a digital-first approach
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Case study
BFS$4M auto lease debt recovered for a luxury brand while building loyalty
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Case study
BFS$6.3M savings for an auto dealer network through a debt recovery makeover
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Case study
EdTech$7M recovered in charged-off debt puts university students back on course
Intelligent Automation
Combining Robotic Process Automation (RPA) with advanced technologies including Artificial Intelligence (AI), Analytics, and Machine Learning (ML) to create end-to-end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.