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Strong governance is fundamental to our ESG approach

ESG
Governance

Robust Governance Framework

We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Protecting & Respecting Data and Privacy, Integrating ESG Risk Management, Economic Disclosures.​
 
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.

To provide adequate oversight and accountability on ESG, we have expanded the purview of the Board level Risk Management Committee to include ESG responsibilities. The Committee provides direction and monitors Firstsource’s ESG strategy, plans and performance.

The Board level Risk Management Committee is supported by a Steering Committee comprising members from the Executive Leadership Team (ELT) and select senior business leaders from across functional domains, who are responsible for operationalizing the ESG strategy and monitoring progress on associated action plans and performance metrics.

Further, Working Groups, led by functional heads, focus on implementing specific initiatives and projects aligned with our ESG strategy and roadmap. The ESG Lead is the fulcrum that coordinates efforts and actions across functional teams and acts as a bridge to ensure seamless interconnection across our governance ecosystem.

Risk Management Committee (Board Level): Serves as the apex body, overseeing ESG strategy and progress across environmental, social, and governance pillars, including climate risk evaluation.

Sustainability Council (Executive Leadership Team): Composed of Executive Leadership members, the Council is responsible for operationalizing the ESG strategy, including climate action, and for monitoring progress on associated action plans and performance metrics. It is led by the Chief Financial Officer (CFO), who guides the company’s sustainability and climate change efforts at the business and operational level, with the Chief Human Resources Officer (CHRO) as the co-lead. The council also works closely with the Risk Management Committee to ensure consistent ESG performance.

Sustainability Leadership Team (Head of ESG, ESG Lead, and Individual Leads for Environment, Social and Governance): This team translates ESG strategy into defined objectives for each unit and allocates necessary resources to execute ESG projects effectively. Head of ESG overviews the overall ESG program. In addition, identifies areas to integrate ESG strategy with corporate strategy and business initiatives. Individual Leads head the Working Groups focused on the execution of specific initiatives and projects that contribute to the overall ESG roadmap. The ESG Lead is responsible for operationalizing Firstsource’s sustainability strategy and ensuring consistent execution across all business units and ESG domains. Serving as the central coordinator of the ESG program.

ESG Working Group: Implements ESG initiatives, integrates ESG frameworks across various lines of business, and tracks progress against defined metrics.

ESG Governance Structure

The principle of “doing well by doing good” guides our ESG initiatives, enabling responsible growth and reinforcing our organizational culture.

About Firstsource Board of Directors

The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.

The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.

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54.5%

of the Board comprises of Independent Directors​

33.3%

of Independent Directors are Women

53.6%

consist of Promoter Shareholding

ISO 27001

Certified 81% of our offices

No contribution

to political parties

No incidents

and insider trading

No fines/penalties

related to anticompetitive monopoly and anti-trust practices

No incidents

of Money Laundering in FY 2023-24​

Zero incidents

of data privacy reported in FY2024-25

85% percent

of new suppliers based on procurement spend were screened using environmental and social criteria in FY2024-25

Procurement from the marginalized/ vulnerable

groups constitutes 45% of total procurement in FY 2024-25​

Corporate Governance

Corporate Governance