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Artificial Intelligence

Meet our AI-led suite of platforms, solutions, and digital services that power digital transformation for your business.

Smarter infrastructure. Bigger results.
That’s
Firstsource relAI.

Responsible AI means something a little different to us. With Firstsource relAI, you’re not just getting responsible technology. You get a team of industry experts responsible for delivering faster, better outcomes for your business. With 25+ years of expertise and the most scalable, powerful tech around, we’re delivering results across the board, like 50% operational cost reduction for lenders and a 70% reduction in cost to collect for CXtech. This is digital transformation for today’s businesses.
 
Your customers rely on you to be agile and future-focused. Our clients rely on us to provide the digital tools and services that unlock business outcomes. That’s why we built Firstsource relAI: AI-driven solutions for digital transformation, delivering outcomes without compromise

Unlock bottom-line results with Firstsource relAI

Our AI-powered platforms, solutions, and flexible services help you transform the way you operate, elevating Experience, Efficiency, and Effectiveness for real, responsible outcomes.

Platforms as a Service

Our platforms are tailored to meet industry-specific challenges, ensuring smooth and efficient operations.

HealthTech

We’ve got deep expertise working with payers and providers, empowering the best care and the results healthcare companies need. With human insight and custom technologies, we help organizations deliver personalized experiences and care in every moment that matters.

FinTech

Thanks to decades of knowledge across the mortgage lifecycle, we’ve developed AI-led underwriting and quality checks that make lending compliant, safe, and efficient. Plus, AI copilots help optimize your operations for cost, speed, and customer experience.

CXTech

We design start-to-finish customer journeys that work for your business and help you build positive relationships. Our hyper-personalized payment and communication options are powered by smarter analytics and AI insights. The results: faster payments and better customer experiences, every time.

Solutions

Our digital solutions are built to address key business needs and deliver measurable results.

  • Underwriter Companion
  • Eligibility Companion
  • Loan QC Companion
  • Notification Management
  • Case Management
  • Integrated Dialer solution
  • First Customer Insight
  • Document and Page Classifier
  • Document Zoning and Tagging
  • Call Summarizer
  • Document Summarizer
  • Chat Summarizer

Services

Our digital solutions are built to address key business needs and deliver measurable results.

Discover
Transformation starts here
  • Strategy & Roadmap
  • Discovering
  • COE Setup
  • AI Maturity Assessment
  • Enterprise AI Architecture evaluation
  • Platform Selection & benchmarking
Explore
Customization for the outcomes you need explore
  • GenAI Xpermiment as a Service (XaaS)
  • AI Lab setup
  • Sandbox Setup
  • AI/Gen AI Model POC
  • Partner/Client Co-innovation
Expand
A future-proof solution
  • AI Factory – POD based
  • AI platform stack Build
  • AI monitoring platform build
  • Reporting and Visualization
  • Data Collation & Annotation
  • Synthetic Data Generation
  • AI Bot store
Propel
Sustainable transformation at scale
  • AI & BOT Governance 
  • Digital Workforce Monitoring 
  • LLM performance benchmarking 
  • LLM training - RLHF 
  • AI collaboration platform