Members wait less. Patients trust more. Drugs reach market faster.
We build AI training data for healthcare payers, providers, and life sciences, created by the domain experts who know what downstream accuracy actually costs.
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Frontier
AI Lab
Leading
Smartphone Maker
Major
Social Platform
Top GenAI
Assistant Maker
Leading
Search Engine
Leading Global
Ecommerce
Frontier
Robotics Studio
Iconic
Smart Eyewear
World-Leading
Creative AI Platform
Premium
Automotive AI
Top-20
US Mortgage Lender
Major
Crypto Trading Platform
Global
Banking-as-a-Service
Emerging
BNPL Fintech
Global
Card Issuer
Tier-1
FinCrime Portfolio
WHY THIS MATTERS
Three forces making GenAI solutions harder to ship for healthcare
Clinical accuracy, patient safety, and shifting regulation all raise the bar before a healthcare model can go live.
PRIOR AUTH DELAYS PATIENT CARE
94%
of physicians report that prior authorization delays patient care. PA is the #1 reason for treatment abandonment, and it is the first place payer AI has to prove it works.
AMA Prior Authorization Survey, 2023
Systemic diagnostic errors
795K
Americans permanently harmed or killed annually by diagnostic errors. Provider AI trained on expert-annotated data is one path to reducing that number.
BMJ, Diagnostic Error in Medicine, 2023
Healthcare AI goes high-risk
Aug 2026
EU AI Act Annex III names medical devices, clinical decision-support, and health insurance AI as high-risk. Training-data documentation requirements are live at enforcement date.
EU AI Act, Annex III
PROVEN OUTCOMES
What expert-built healthcare AI delivers in production
These are real client-of-record results from payer, provider, and life sciences programs, not projected figures.
71%
Agentic tool-use automation reduced prior authorization processing time from 14 minutes per case to under 4 minutes.
98.2%
Certified medical coders reached this extraction accuracy on claims documents across 50K+ records, covering ICD-10, CPT codes, and patient demographics in a HIPAA-compliant workflow.
12 of 14
Hospital networks approved clinical AI credentialing after a multi-layered evaluation program across 14 clinical domains and 20K+ tasks.
DEEP DOMAIN SOLUTIONS
How each solution works inside healthcare
Each solution delivers outcomes for high-impact healthcare use cases, from clinical NLP to patient-facing AI safety.
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Multimodal evaluation
We test radiology images, EHR text, clinical voice notes, scanned claims, and lab results across modalities simultaneously.
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SFT / CoT demonstrations
Licensed clinicians and specialists author diagnostic reasoning chains, treatment planning logic, and PA justification workflows.
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Data annotation
Certified specialists handle claims entity labelling, medical image segmentation, clinical coding, and radiology finding annotation.
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Expert preference
Clinicians and claims specialists rank model responses so your patient-facing or member-facing AI gives safe, guideline-aligned answers.
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Red Teaming
We run adversarial probing for hallucinated diagnoses, PHI leakage, claims manipulation, and clinical safety boundary failures.
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CLIENT SPOTLIGHT
Where clinical trust actually shows up
When radiologists agree with the model's draft, the AI has cleared the only bar that matters inside a clinical workflow.
Radiology report drafts that radiologists actually agree with
Board-certified radiologists annotated chest X-ray findings for location, severity, and clinical urgency. The AI-generated report drafts then saved 8.2 minutes per study, with radiologists agreeing on the output.
Board-certified radiologists annotated chest X-ray findings for location, severity, and clinical urgency. The AI-generated report drafts then saved 8.2 minutes per study, with radiologists agreeing on the output.
94.7%
radiologist agreement rate
OFFERINGS FOR HEALTHCARE ORGANIZATIONS
Training data across payers, providers & life sciences
Each program is built for the people downstream, including clinicians, members, and regulators, who have to trust the output.
Prior authorization automation
We build tool-use training data for agentic PA agents that run EHR queries, formulary checks, payer API calls, and PA letter generation. The result is 71% faster than manual processing.
Claims document intelligence
We extract ICD-10, CPT, and SNOMED codes from claims forms, scanned PDFs, and handwritten notes. Certified medical coders reach 98.2% accuracy across 50K+ records.
Clinical NLP and Radiology AI
We build entity extraction, negation detection, and radiology report generation training data, annotated by registered nurses, board-certified radiologists, and clinical specialists.
Clinical trial extraction
We extract structured data from 200-page FDA submission PDFs, including endpoints, adverse events, patient cohorts, and MedDRA codes. Certified annotators label the data and pharmacists review it.
Drug safety and pharmacovigilance
We build adverse event extraction, MedDRA coding, and drug interaction training data for pharmacovigilance models, verified by pharmacists against BNF, ACLS, and NICE sources.
Clinical AI safety and bias audits
We run radiology AI demographic fairness audits, hallucinated-diagnosis detection, PHI leakage testing, and clinical harm taxonomy work through 10,000-case bias audit programs.
CUSTOMER STORY
Programs that shipped
Every program below is a real client-of-record engagement, with each metric sourced from the delivery deck.
Payer | Prior Authorization
Autonomous PA agent cuts processing from 14 minutes to under 4 minutes
Agentic tool-use training data for an AI that queries EHR, checks formulary, calls payer APIs, and drafts PA letters. 2.1M Humira biosimilar PA requests per year in the US alone.
how we deliver
How these offerings get delivered
Three numbers explain why these programs hold up under audit: credentialed clinical experts, rigorous review, and fast activation across markets.
Expertise | Credentialed Workforce
100s of
US health systems served
Registered nurses, certified medical coders (CPC, CCS), pharmacovigilance specialists, radiologists, and clinical research coordinators. No anonymous crowd workers on clinical or claims data; every annotator is credentialed and auditable.
Safety | PHI Protection
99.3%
PHI recall rate
HIPAA-aligned de-identification, access controls, and audit trails on every healthcare data program. PHI detection and redaction built into the pipeline, not bolted on after. FDA SaMD and EU MDR documentation included.
Speed | Gigsourcing Activation
<48 hours
program activation SLA
100+ countries, 150+ languages, clinical specialist pools pre-qualified and ready. The Gigsourcing Platform activates healthcare programs before your procurement cycle ends.
TRUST & COMPLIANCE
The regulatory frameworks healthcare programs are built inside
Not checked after the fact. Built in from the first data spec, so your compliance team sees audit trails, not surprises.
Healthcare regulatory coverage
FDA · SaMD Guidance
UK GDPR · Special Category
HIPAA · PHI Safeguards
UK GDPR · Special Category
EU AI Act · Annex III
EU MDR · Medical Devices
Certifications
SOC 2 Type II
ISO 27001
ISO 17100 (multilingual)
HIPAA-aligned data handling
GDPR / UK GDPR health data
2025
For how compliance is engineered into the operation,
See Technology → AI Compliance.
See Technology → AI Compliance.
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Case Study
Penetration testing using GenAI enhances platform safety and trust for an online marketplace for short and long-term homestays and experiences
Discover how a global marketplace for homestays and experiences partnered with Firstsource to proactively secure its platform against identity and listing fraud through GenAI-powered penetration testing, bolstering user trust and safety.
Case Study
Delivering 1 million AI tasks in 5 weeks: Firstsource enhances GenAI model with 98% accuracy
Goal: A leading tech company partnered with Firstsource to enhance their virtual assistant's GenAI model using Reinforcement Learning from Human Feedback (RLHF). The goal was to improve accuracy and reliability by training the model with high-quality, annotated data, creating and verifying multi-turn conversations across multiple domains within a tight deadline. How we made it happen:Our tailored approach ensured precise execution at scale. Here's how:
Case Study
Rapid improvement in GenAI models using high quality, multilingual STEM content, with 100% quality compliance for a global tech giant
Firstsource delivered 120K+ high‑quality STEM content items in 10 languages for a GenAI model, achieving full compliance and rapid onboarding of expert creators.
Contact US
Build healthcare AI that earns the trust downstream
Tell us what you're building. A healthcare program lead replies inside one business day.
- Talk to a credentialed healthcare program lead.
- Sample dataset returned in 5–10 business days.
- Compliance docs (SOC 2, ISO, HIPAA, FDA alignment) on request.
- NDA before any data exchange.