mortgage lenders and servicers in the US
Audit-ready. Production-accurate. Expert-built.
FinCrime, credit, mortgage, and compliance training data deliver real outcomes.
12 of Top 20
7 of Top 10
credit card issuers in the US
3 of Top 6
retail banks in the UK
NelsonHall
Leader — GenAI & Process Automation in Banking, NEAT 2025
HFS Research
Horizon 3 Market Leader — Best Service Providers for Mortgage Reinvention
Everest Group
Star Performer & Major Contender — Financial Crime and Compliance (FCC) Operations, PEAK Matrix®
Everest Group
Leader & Star Performer — Banking Operations Services, PEAK Matrix® Assessment
ISG
Leader — Generative AI Services, ISG Provider Lens®
WHY THIS MATTERS
Three forces making GenAI solutions harder to ship for banking and financial services
Fraud patterns, credit-fairness rules, and regulator scrutiny all shift faster than a model trained on last year's data can keep up with.
Fraud losses keep climbing
$16.6B
That figure is the total financial losses from internet crime reported to the FBI in 2024, a record high. The training data your fraud-detection model runs on is perpetually behind the threat.
FBI IC3 Annual Report 2024
Credit models outrunning auditors
1,000+
That many variables now sit in active credit-decisioning models, and CFPB supervisory teams flagged unexplainable model factors as an examination priority in Supervisory Highlights Jan 2025.
CFPB Supervisory Highlights, Jan 2025
BFS AI goes live under Annex III
Aug 2026
EU AI Act Annex III names credit scoring, mortgage underwriting, and insurance risk assessment as high-risk AI. Training-data documentation requirements are live at enforcement date.
EU AI Act, Annex III
PROVEN OUTCOMES
What audit-ready BFS AI delivers in production
These are real client-of-record results from banking and financial services programs, not benchmark scores from a lab.
70%
The program cut costs on mortgage document processing across 40+ document types at 99.4% field-level accuracy.
99.3%
FinCrime cases were resolved within 72 hours across AML, APP fraud, and sanctions screening programs.
83%
Customer onboarding ran faster after FinCrime training-data program activation, and APP fraud fell 62% in parallel.
DEEP DOMAIN SOLUTIONS
How each solution works inside banking
Each solution delivers outcomes for high-impact BFS use cases, from FinCrime detection to credit-model fairness.
Multimodal evaluation
Scanned cheques, photo IDs, voice calls, and financial tables are tested across modalities simultaneously.
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SFT / CoT demonstration
Analyst-authored reasoning chains are grounded in real financial statements and regulatory filings.
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Data annotation
Financial analysts handle transaction labelling, loan document tagging, and customer communication classification.
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Expert preference
Financial professionals rank model responses so your chatbot gives compliant advice, not violations.
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Red teaming
Adversarial probing targets prompt injection, PII extraction, and compliance boundary testing on financial models.
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OFFERINGS FOR FINANCIAL SERVICES COMPANIES
Training data meets regulation rigor
Each program is built so the data, and the model trained on it, can stand up to a regulator's review.
Financial crime detection
We build anti-money laundering, fraud, and sanctions screening training data from real threat patterns, not sanitized examples.
Credit model fairness
Bias audit datasets and explainability test sets are mapped to CFPB fair-lending rules and EU AI Act Annex III.
Mortgage document intelligence
Field extraction training data covers the full mortgage packet, from loan applications to title, appraisal, and escrow.
Financial reasoning
Financial analysts author multi-step reasoning demonstrations grounded in annual reports, filings, and earnings tables.
Multilingual financial compliance
Cross-language compliance and customer service data spans 13+ languages and four regulatory jurisdictions.
How we deliver
How these offerings get delivered
Three numbers explain why these programs pass the audit: a credentialed BFS workforce, traceable review, and fast activation across markets.
200+
domain scientists & financial specialists
The workforce includes CFA charterholders, credit analysts, compliance specialists, and financial-law practitioners. No anonymous crowd workers touch regulated financial data; every annotator is credentialed and auditable.
98.7%
prompt-injection block rate
Financial-chatbot red-teaming scenarios include jailbreak probes, PII extraction attempts, and compliance boundary tests. The program reached 99.3% PII recall and a 98.7% injection block rate on a live financial-services pipeline.
<48 hrs
program activation SLA
Coverage spans 119+ countries and 150+ languages, with financial-services specialist pools pre-qualified and ready. The Gigsourcing Platform activates BFS programs before your procurement cycle ends.
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Contact US
Build BFS AI that passes the audit
Tell us what you're building. A BFS program lead replies inside one business day.
- Talk to a credentialed BFS program lead
- Sample BFS dataset returned in 5–10 business days
- Compliance docs (SOC 2, ISO, GDPR, CFPB alignment) on request
- NDA before any data exchange