Deploy models that are accountable in the real world

RLHF preference data, safety alignment corpora, and regression sets for models that have to perform outside the benchmark.
Deploy models that are accountable in the real world

Frontier

AI Lab

Leading

Smartphone Maker

Major

Social Platform

Top GenAI

Assistant Maker

Leading

Search Engine

Leading Global

Ecommerce

Frontier

Robotics Studio

Iconic

Smart Eyewear

World-Leading

Creative AI Platform

Premium

Automotive AI

Top-20

US Mortgage Lender

Major

Crypto Trading Platform

Global

Banking-as-a-Service

Emerging

BNPL Fintech

Global

Card Issuer

Tier-1

FinCrime Portfolio
Market Forces

What lab alignment can’t account for

Benchmark scores don’t carry into production. These three gaps show what lab alignment consistently misses, and why the fix requires real human feedback at scale.
AI safety incidents are accelerating
AI safety incidents are accelerating

362

AI safety incidents were recorded in 2024, a number that has grown every year. The models that avoid them are aligned on real human feedback, not lab assumptions alone.
Hallucination is a range problem, not a binary
Hallucination is a range problem, not a binary

22–94%

Hallucination rates vary from 22% to 94% across models and domains, a spread that makes post-training alignment data the primary lever for moving your model toward the low end.
AI transparency scores are falling
AI transparency scores are falling

58→40

Leading AI companies’ average transparency score fell from 58 to 40 between 2023 and 2024, a signal that post-training governance documentation and alignment evidence are under pressure.
Proven Outcomes

What post-training programs deliver

61→83.7%

Clinical plausibility score improvement after post-training RLHF across 14 health systems

14

Hospitals and health systems in a single clinical AI post-training readiness program

99.3%

PII recall rate in a financial chatbot safety post-training program design
How do we do it

The work behind a safe, aligned model

Post-training is where a model is pressure-tested against the real world. It is red-teamed for failure, then evaluated and monitored for trust and safety across modalities and languages.
Red-Teaming

Find the failure before users do

  • Adversarial prompt red-teaming (manual & systematic)
  • Jailbreak & prompt injection testing
  • Harmful content detection & classification
  • Policy violation annotation & escalation
  • Safety evaluation dataset curation
Trust & Safety

Keep it safe after it ships

  • Bias, fairness & toxicity evaluation
  • Content moderation at scale (text, image, video, audio)
  • Culturally sensitive content review (32+ languages)
  • Regression & benchmark test suite maintenance
  • Model behavior monitoring & drift detection

Ask yourself: are your AI initiatives building your institutional memory — or someone else's?

Kairos is what closes the gap.
Customer proof

83.7% clinical plausibility. Across 14 hospitals. Starting from 61%.

See how a clinical AI post-training readiness program moved a model from borderline to production-credible across a 14-hospital network.
WHO WE SERVE

The accountability gap depends on what your model can’t get wrong

Clinical plausibility, PII recall, and brand-voice calibration are all post-training problems, but the evaluators, the rubrics, and the failure modes are different for every vertical.
Align model behavior without degrading capability
AI Labs & Foundational Models

Align model behavior without degrading capability

  • Generate preference data across diverse output types and task categories at scale
  • Calibrate evaluator panels to prevent noisy rankings from degrading alignment
  • Build regression sets that catch capability loss before it reaches production
  • Cover safety, policy, and constitutional alignment without over-refusal
Make consumer AI safe across languages and cultural norms
Technology & Hyperscalers

Make consumer AI safe across languages and cultural norms

  • Generate brand-voice and policy-alignment data for assistant and product AI
  • Calibrate refusal boundaries so models decline harmful requests without over-blocking
  • Cover multilingual safety norms across markets where harm definitions differ
  • Validate on-device AI safety under the latency and resource constraints of real hardware
Prevent unsafe physical actions before they reach the real world
robotics

Prevent unsafe physical actions before they reach the real world

  • Generate human preference data for safe task execution and collision avoidance
  • Build adversarial edge-case scenarios that test physical action policy limits
  • Create regression sets that prevent unsafe behavior from reappearing after updates
  • Cover manipulation, navigation, and interaction safety across task types
Ground clinical AI in specialist judgment, not general preference
Healthcare

Ground clinical AI in specialist judgment, not general preference

  • Match physician evaluators to the clinical specialty each model output requires
  • Score against established clinical guidelines, not generic human preference
  • Build hallucination regression sets for clinical documentation and triage models
  • Maintain regulatory-compliant data handling across all post-training pipelines
Calibrate financial AI for compliance, not just fluency
Banking and Financial Services

Calibrate financial AI for compliance, not just fluency

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  • Evaluate PII detection and recall to prevent sensitive data exposure in production
  • Align refusal boundaries for regulated financial advice and disclosures
  • Red-team against financial manipulation prompts and adversarial fraud vectors
  • Cover regulatory frameworks across jurisdictions where compliance rules differ
Align consumer-facing AI for brand safety and intent accuracy
Retail

Align consumer-facing AI for brand safety and intent accuracy

  • Generate brand-voice preference data for recommendation and search AI outputs
  • Build bias and harm regression sets for consumer-facing generative content
  • Cover multilingual alignment across markets where cultural norms diverge
  • Evaluate customer-intent safety for returns, complaints, and dispute handling
The full GenAI lifecycle

Post-training is one stage. We deliver all four.

Alignment decides how a model behaves once it leaves the lab. Pre-training, fine-tuning, and deployment surround it, and we deliver the data for every stage, under one operating model.
Stage 1

Pre-Training

Corpus building across text, audio, image, video, and code. The foundational world knowledge a model learns from.
Stage 2

Fine-Tuning

Expert domain demonstrations. SFT, CoT, and zero-error prompting that teach the model a specific domain.
Stage 3 · You are here

Post-Training

RLHF preference data, safety alignment corpora, and regression sets for models accountable outside the benchmark.
Stage 4

Deployment

Continuous data engine, live edge-case pipeline, and retraining triggers, from launch to the next version.
faq

What post-training buyers ask

What is RLHF preference data and what does Firstsource do in a preference ranking program?

RLHF (Reinforcement Learning from Human Feedback) preference data is human judgements comparing multiple model outputs, ranking them on quality, accuracy, safety, and instruction adherence. Firstsource runs preference ranking programs with domain-matched human evaluators, using IAA scoring and calibration passes to ensure inter-rater consistency throughout. The resulting preference dataset is used to train a reward model that guides the language model toward preferred outputs during reinforcement learning.

How does post-training data differ from fine-tuning data?

Fine-tuning data (SFT and CoT) teaches the model what to do by showing it expert examples. Post-training data teaches the model what humans prefer by ranking outputs and providing feedback on safety, alignment, and quality. Post-training also includes regression sets to prevent capability degradation, safety adversarial corpora for red teaming, and human-in-the-loop feedback loops. Firstsource delivers both phases under a unified operating model, with no vendor switch at the alignment stage.

What is a regression set and why do post-training programs need one?

A regression set is a curated battery of tasks and prompts that a model must pass before and after each post-training update, to confirm that alignment improvements did not degrade capability elsewhere. Without regression testing, safety tuning routinely causes capability regressions: a model that becomes safer on harmful prompts may also become less accurate on legitimate domain tasks. Firstsource designs regression sets specific to your model’s domain, benchmark targets, and safety requirements.

What does a clinical AI post-training program look like at Firstsource?

A clinical AI post-training program includes: specialty-matched physician evaluators for preference ranking across relevant clinical knowledge layers, IAA scoring calibrated to clinical best-practice standards, hallucination regression sets designed around the model’s specific clinical tasks, and HIPAA §1557-aligned data handling throughout. As demonstrated on a 14-hospital clinical AI readiness engagement, this approach moved clinical plausibility from 61% to 83.7%. A program lead will walk through scope, timeline, and clinical domain coverage during scoping.

How does Firstsource handle adversarial red teaming for post-training safety data?

Firstsource runs structured red-teaming programs using a specialist adversarial team, discovering jailbreaks, hallucination triggers, policy bypasses, and harmful output patterns before they reach production. Red-teaming outputs feed directly into the safety alignment corpus: each discovered failure mode generates adversarial examples for the safety fine-tuning and RLHF negative-example sets. The program scope, domain focus, and adversarial categories are defined in the Xplore scoping phase before collection begins.
INSIGHTS

Latest from the Firstsource team

Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Cuban is half right. The services that survive AI are the ones AI cannot do without
BLog

Cuban is half right. The services that survive AI are the ones AI cannot do without

Why the services that survive AI are those it cannot do without judgment—exploring where human expertise remains essential in an increasingly automated.
Models double their attention span every four months. Are you doubling your demonstrations?
BLog

Models double their attention span every four months. Are you doubling your demonstrations?

As AI context windows double every four months.
SWE-bench is a tournament. Your codebase is a job
BLog

SWE-bench is a tournament. Your codebase is a job

Why SWE-Bench is a tournament and your codebase is a job—closing the gap between competitive AI coding benchmarks and real-world software engineering.
Penetration testing using GenAI enhances platform safety and trust for an online marketplace for short and long-term homestays and experiences
Case Study

Penetration testing using GenAI enhances platform safety and trust for an online marketplace for short and long-term homestays and experiences

Discover how a global marketplace for homestays and experiences partnered with Firstsource to proactively secure its platform against identity and listing fraud through GenAI-powered penetration testing, bolstering user trust and safety.
Delivering 1 million AI tasks in 5 weeks: Firstsource enhances GenAI model with 98% accuracy
Case Study

Delivering 1 million AI tasks in 5 weeks: Firstsource enhances GenAI model with 98% accuracy

Goal: A leading tech company partnered with Firstsource to enhance their virtual assistant's GenAI model using Reinforcement Learning from Human Feedback (RLHF). The goal was to improve accuracy and reliability by training the model with high-quality, annotated data, creating and verifying multi-turn conversations across multiple domains within a tight deadline. How we made it happen:Our tailored approach ensured precise execution at scale. Here's how:
Rapid improvement in GenAI models using high quality, multilingual STEM content, with 100% quality compliance for a global tech giant
Case Study

Rapid improvement in GenAI models using high quality, multilingual STEM content, with 100% quality compliance for a global tech giant

Firstsource delivered 120K+ high‑quality STEM content items in 10 languages for a GenAI model, achieving full compliance and rapid onboarding of expert creators.
contact us

Align it. Pressure-test it. Ship it accountable.

Tell us the alignment challenge, the domain, and the safety bar. A program lead replies inside one business day.
  • Talk to a real program lead
  • Sample preference dataset returned in 5–10 business days
  • Compliance docs (SOC 2, ISO, HIPAA-aligned) on request
  • NDA before any data exchange