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Life, uninterrupted

A truly connected telco CX, from service to advising, upselling to problem solving.

In a world built on connection, it’s the invisible details that make the difference.

Competition for communications customers is fierce. At Firstsource, we help you keep your customers by putting connections first: combining services, in-store and digital interactions and FAQs into a frictionless journey that keeps customers engaged from support to service, advising and upselling:

  • Anticipating your customers needs and wants before they ask
  • Creating interconnected journeys across platforms and channels
  • Powering personalized engagement
  • Solving problems with empathy

It’s CX made personal, efficient and available right where your customers need you.

Adrian Heeshom, Director of Operations talks about how Firstsource’s text and speech analytics helped to hone in on customer expectations for their streaming platform.

Offerings that are so integrated, smooth and continuous, you’ll wow your customers at every moment.