Platforms

Embrace on-demand process automation platforms​

Orchestrate operational excellence and unparalleled CX ​

Boost agility and productivity

It’s time to transcend traditional workflows, siloed processes and disjointed customer insights. Our purpose-built platforms Sympraxis, i-Leverage and firstCustomer Intelligence (FCI) help you optimize processes, better understand customers and stay ahead of the competition.

Designed with custom business rules and workflows to orchestrate specific business processes.

Integrate with AI/ML for intelligent processing, leverage analytics to drive insights, and enable multiple channels of interaction for customer convenience.​

User-centric browser interface, cloud-enabled, and available on-demand for accelerated onboarding. ​

Unleash the power of digital: Explore our offerings

Sympraxis

Looking to drive agility, flexibility, and scale while keeping costs down? Our intelligent platforms are built for the purpose. They are designed to orchestrate seamless business processes and deliver mobile-first, cloud-based services. The result: exponential efficiencies and exceptional customer experience.

i-Leverage

Today’s consumers demand convenient and seamless omnichannel experiences. Create a 360-degree view of all customer interactions, across every channel, with our proprietary platform i-Leverage.

firstCustomer Intelligence

Actionable insights into customer preferences is key to delivering the CX that modern consumers expect. Tap into our proprietary customer intelligence solution FCI to map the customer journey and gain deep insights at every stage of interaction.

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

First Customer Intelligence : Omnichannel Customer Analytics & Insights

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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