RP Sanjiv Goenka Group

Platforms

Embrace on-demand process automation platforms​

Orchestrate operational excellence and unparalleled CX ​

Boost agility and productivity

It’s time to transcend traditional workflows, siloed processes and disjointed customer insights. Our purpose-built platforms Sympraxis, i-Leverage and firstCustomer Intelligence (FCI) help you optimize processes, better understand customers and stay ahead of the competition.

Designed with custom business rules and workflows to orchestrate specific business processes.

Integrate with AI/ML for intelligent processing, leverage analytics to drive insights, and enable multiple channels of interaction for customer convenience.​

User-centric browser interface, cloud-enabled, and available on-demand for accelerated onboarding. ​

Unleash the power of digital: Explore our offerings

Sympraxis

Looking to drive agility, flexibility, and scale while keeping costs down? Our intelligent platforms are built for the purpose. They are designed to orchestrate seamless business processes and deliver mobile-first, cloud-based services. The result: exponential efficiencies and exceptional customer experience.

i-Leverage

Today’s consumers demand convenient and seamless omnichannel experiences. Create a 360-degree view of all customer interactions, across every channel, with our proprietary platform i-Leverage.

firstCustomer Intelligence

Actionable insights into customer preferences is key to delivering the CX that modern consumers expect. Tap into our proprietary customer intelligence solution FCI to map the customer journey and gain deep insights at every stage of interaction.

firstCustomer Intelligence | Business Insights Across the Customer Lifecycle

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Firstsource remotely deploys, integrates and scales customer intelligence solution for a top-5 US mortgage company

PE-backed healthcare business creates $20 Million EBITDA impact across multiple lines-of-business and geographies

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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