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RP Sanjiv Goenka Group

Sympraxis

Streamline your Business Process with Intelligent Workflow

Orchestrate fast, reliable processes for exceptional customer experience ​

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Optimize outcomes across structured and unstructured processes

Driving agility and rapidly delivering critical data insights is key to driving success and future-proofing your enterprise. Sympraxis, our cloud-enabled and modular platform powered by AI and ML technologies, helps digitize document-centered business processes, harness the data and drive customer insights by:

Sympraxis

Extracting the data from structured/unstructured documents, using AI and ML algorithms.

Identifying patterns and automatically classifying the documents based on content. ​

Configure validation business rules. ​

Distributing the digital data in business domain specific formats.

Automatically triggering workflows for exception handling.

Driving transparency into process flows using mobile-enabled and interactive dashboards.

Outcomes delivered

Significant reduction in turnaround time

Deep customer insights for personalized experiences

Enhanced process accuracy for superior customer satisfaction and loyalty

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Workflow Management and Automation Solution

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Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

Sympraxis | Streamline Processes with Intelligent Workflow

Sympraxis – A Proprietary Workflow and Case Management Solution

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Workflow Management and Automation Solution

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Global healthcare supply chain company sees 10X growth in processing volume of purchase orders

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Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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