RP Sanjiv Goenka Group


Streamline your Business Process with Intelligent Workflow

Orchestrate fast, reliable processes for exceptional customer experience ​

Optimize outcomes across structured and unstructured processes

Driving agility and rapidly delivering critical data insights is key to driving success and future-proofing your enterprise. Sympraxis, our cloud-enabled and modular platform powered by AI and ML technologies, helps digitize document-centered business processes, harness the data and drive customer insights by:


Extracting the data from structured/unstructured documents, using AI and ML algorithms.

Identifying patterns and automatically classifying the documents based on content. ​

Configure validation business rules. ​

Distributing the digital data in business domain specific formats.

Automatically triggering workflows for exception handling.

Driving transparency into process flows using mobile-enabled and interactive dashboards.

Outcomes delivered

Significant reduction in turnaround time

Deep customer insights for personalized experiences

Enhanced process accuracy for superior customer satisfaction and loyalty

Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Workflow Management and Automation Solution

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

Sympraxis | Streamline Processes with Intelligent Workflow

Explore insights

Workflow Management and Automation Solution

PE-backed healthcare business creates $20 Million EBITDA impact across multiple lines-of-business and geographies

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