As a bank, a healthcare provider, a mortgage servicer or a media company, enabling your customers to seamlessly navigate channels and engage with your brand is key to differentiation.
i-Leverage, our proprietary tool, comprises a CRM Platform and a Digital Self-Service portal. The CRM platform combines multiple Digital channels such as Voice, Email, Web Chat, Text, Self-Service, Conversational AI Bots, and Case Management with an Intelligent Unified Desktop for Agents. With Artificial Intelligence (AI) and Machine Learning (ML) at its core, it provides predictive and analytical capabilities for intelligent customer servicing and customer engagement across channels.
Using our Digital Self-Service Portal, your customers can manage their accounts, make payments and raise disputes/concerns, ensuring complete control and convenience. The mobile-first portal uses Natural Language Processing (NLP), knowledge management and intelligent chatbots, to deliver a contextual experience based on customer history and case information.
Outcomes delivered
Increased revenue and growth with more touch points across the target market
Improved operational management and efficiency
Deep, contextual interactions
100+ Global clients
Trusted by FTSE 100 and Fortune 500 companies
24,000+ people across 39 delivery centers
Stay ahead with Firstsource
2 Billion
back office transactions
3.1 Million
web chats
3.7 Million
email responses
200 Million
customer interactions
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Designing an omnichannel strategy to delight today’s multi-channel customers
