Analyze customer sentiments, emotions and behavior across
With customers increasingly in the driver’s seat, customer intelligence has never been more important in creating competitive edge.
Leverage our proprietary firstCustomer Intelligence (FCI) tool to derive actionable insights from customer interactions, with in-depth and near real-time analysis of customer sentiment, emotions and behavior – across multiple communication and feedback channels. The tool uses speech and text analytics to capture interactions (calls, web chat, email, self-serve) and feedback across different channels (social media, CSAT surveys and reports) to identify avenues for improving associate productivity and NPS
Empathetic interactions driven by outcomes that matter to customers
Reduced customer effort and improved experience
Increased customer lifetime value and reduced churn