A 3-Step Approach to Harnessing the Richness of Voice Data

January 27, 2020

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Leveraging an AI-powered voice and speech analytics solution can help businesses collect analyze and act on customer-centric metrics such as – First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS) and sales conversions – to deliver amazing customer experiences. Contrary to popular belief, deploying such a solution does not have to be complex or time consuming. The ebook explains a 3-step methodology to implementing a well-planned voice and speech analytics initiative that delivers a high ROI.

 

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