RP Sanjiv Goenka Group

A 3-step approach to harnessing the richness of voice data

Leveraging an AI-powered voice and speech analytics solution can help businesses collect analyze and act on customer-centric metrics such as – First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS) and sales conversions – to deliver amazing customer experiences. Contrary to popular belief, deploying such a solution does not have to be complex or time consuming.

The eBook explains a 3-step methodology for implementing a well-planned voice and speech analytics initiative including:

  • How leveraging AI-powered speech analytics can help understand customer sentiment and preferences.
  • The breath of improvements and impact that speech and speech analytics deployments typically deliver
  • Taking a holistic approach to speech analytics that supports your end-to-end customer experience strategy.

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