When tourism and international travel sectors witness a spike in demand, it presents a challenge for airlines, hotels, operators and booking providers. These companies want to provide superior CX which they can scale quickly and deliver within narrow budgets.
The good news is – there are ways to delight customers at scale quickly, efficiently, and cost-effectively. Our eBook Solving the CX challenge in travel and hospitality explores how.
Read the eBook to learn how our omnichannel, automation, AI and right-shore solutions have enabled clients to:
- Launch a live service within 2½ weeks
- Deliver a 200% increase in customer channel efficiency
- Lower customer care costs with 19% less contact
- Find a 30% initial cost savings with the right-shore approach
Overcome the trickiest of CX challenges with the best of human and digital capabilities.