As tourism and international travel restart the spike in demand will present a challenge for airlines, hotels, operators and booking providers. These companies will want to provide superior CX which they can scale quickly and deliver within narrow budgets.
The good news is – there are ways to delight customers at scale quickly, efficiently, and cost-effectively. Our eBook Solving the CX challenge in travel and hospitality explores how.
Firstsource helps clients overcome the trickiest of CX challenges with the best of human and digital capabilities. Read the eBook to learn how our omnichannel, automation, AI and right-shore solutions have enabled clients to:
> Launch a live service within 2½ weeks
> Deliver a 200% increase in customer channel efficiency
> Lower customer care costs with 19% less contact
> Find a 30% initial cost savings with the right-shore approach