Digitally Empowered Contact Center

July 22, 2021

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The world of Customer Experience (CX) is experiencing an onslaught of tech solutions. While there is much hype around driving automation and digital deflection, the fact remains – contact center operations need the right balance of humans and technology to drive superior customer and business outcomes.

Firstsource’s Digitally Empowered Contact Center (DECC) offers omnichannel interaction for customers. Smart AI bots auto-handle easy inbound interactions and transfer complex interactions to our associates to help them to handle interactions better, faster, and more accurately and improve outcomes in:

  • Customer service
  • Customer retention
  • Customer acquisition
  • Cross-selling

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