A distributed operating model for customer service

January 22, 2021

Share on linkedin
Share on facebook
Share on twitter

The lockdown – as well as the prospect of recurring lockdowns – has strengthened the case for a distributed workforce model, also known as work-at-home (WAH). It has obvious business continuity benefits, but C-suite executives continue to grapple with justifiable concerns around data and information security, technology and operating model.

This guide aims to provide a concise briefing for CFOs, COOs, and CIOs looking to transition their customer service operations to a distributed model – both over the short term to minimize disruption to their operations, and over the long term to drive strategic benefits.

Latest eBook

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Download Now

    Simply fill out this form to download