RP Sanjiv Goenka Group

A distributed operating model for customer service

The pandemic strengthened the case for a distributed workforce model, also known as work-at-home (WAH). It has obvious business continuity benefits, but C-suite executives continue to grapple with justifiable concerns around data and information security, technology and operating model.

This guide aims to provide a concise briefing for CFOs, COOs, and CIOs looking to transition their customer service operations to a distributed model and help them in:

  • Minimizing disruption to their operations
  • Driving strategic benefits.
  • Seamlessly transitioning their customer support

Learn how a distributed workforce allows you to drive productivity while boosting employee safety and satisfaction.