Making a Difference Together: Our Social Impact

Working each day to make a difference

We strongly believe that advancing the interests of our people and strengthening our communities go hand in hand. Our approach to creating positive outcomes centers around three major pillars.

Creating an equitable workplace through Inclusion and Diversity
Improving access to jobs for the socio-economically challenged population through Impact Sourcing
Designing CSR initiatives focused around promoting gender equity, education, healthcare, arts, culture and sports.

Inclusion & Diversity

At Firstsource, we recognize that Diversity, Equity, and Inclusion (DE&I) are integral to our Environmental, Social, and Governance (ESG) commitments. Our DE&I initiatives are not just about policies; they are about creating meaningful change, ensuring equitable opportunities, and fostering a workplace where every employee feels valued and empowered. Over the past few years, we have taken significant strides to embed DE&I into our business strategy, governance structures, and community engagement efforts, driving both social impact and business success.

48.54%

Women Workforce

36,205

Total Workforce

Different Nationalities

37.82%

Women across all Management Positions

Community Outreach

Our Vision

We aspire to be a responsible corporate citizen, creating long-term value through ethical business practices, sustainable growth, and accountability. We are committed to balancing economic success with social responsibility and environmental stewardship while serving the interests of our stakeholders.

Our Goal

Our goal is to be a purpose-driven organization that empowers lives and strengthens communities. We focus on advancing access to education, promoting environmental sustainability, improving community health outcomes, and supporting sports, arts, and culture.

We are committed to fostering inclusion through gender equality and women’s empowerment, creating meaningful and lasting impact for the communities we serve.

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Community Outreach Model

Our Community Outreach Model brings together four interconnected avenues of engagement, drawing on our financial resources, business expertise, and employee volunteers to support meaningful and lasting community impact.

Corporate Social Responsibility (CSR) Projects – Funding outcome-focused initiatives across education, empowerment and gender equality, environmental sustainability, and healthcare.
Employee Volunteering & Giving – Encouraging hands-on participation through skill-based mentoring, environmental clean-ups, and payroll giving.
Leadership Participation – Engaging senior leaders in mentoring, innovation, and representation at social impact conclaves and policy forums.
Impact Sourcing & Special Projects – Building strategic partnerships that respond to local needs and support effective implementation, including corporate donations and pro bono volunteering.

Through this model, we focus on empowerment and gender equality, healthcare, education, and the environment, while also supporting sports development, arts, and culture. Our community investments are aligned with the United Nations Sustainable Development Goals (UN SDGs), reinforcing our commitment to inclusive and sustainable development.

Our Outreach Program FY2025-26

842

Unique Community Events

11,175

Unique Employees Volunteers and Donors

INR 79.04 Mn

Spent on CSR projects

26,958

Volunteering Hours Contributed

ESG Report FY2025-26

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Invested in communities digital skilling of rural women entrepreneurs

To help women from underserved communities in building digital skills as part of our ‘Digital First, Digital Now’ agenda and sharpening business acumen, we partnered with NASSCOM Foundation for our “Support Rural Women Entrepreneurship project” to empower Rural women artisans through resources, guidance and growth opportunities. Training program for the first cohort was completed successfully last year empowering 150 women artisans from Bagh, Madhya Pradesh. We continued the momentum and started skilling another set of 176 rural women artisans from Maheshwari district and the training program is currently underway and scheduled to complete by end of this year. This initiative creates a favourable environment for women to start and expand their businesses essentially bridging the gender gap in entrepreneurship and also to improve their family income and position themselves as community role models. We have contributed INR 14,55,641 for this initiative.

About FFE scholarship

As part of our CSR project, since 2017 Firstsource have been sponsoring 5 deserving graduates for their
B-Tech in Karnataka. In the year 2021, all of them graduated with flying colors and most of them are placed in jobs. As a next step, through our continued support during 2021 year, Foundation for Excellence (FFE) team were able to fund the annual scholarships of 12 brilliant and financially needy B-Tech scholars from 6 states in India where Firstsource has biggest operation. These 12 scholars will receive annual scholarship as well as various value added training/workshop to chase their career dreams and become successful.

I have been inspired in my life by Dr. APJ Abdul Kalam. His book, “Wings of Fire” tells the way he faced the difficult situations in his life, but despite the challenges, he finally succeeded in fulfilling in dreams.

This scholarship has been supporting me financially, in meeting my educational expenses and hostel fees, which has helped in reducing the financial burden on my family and has motivated me in achieving my career goals. I really appreciate the initiative taken by Firstsource and FFE to help me with my education and to fulfil my dreams. Me and my family will always be grateful for your help. I find it inspirational how your contribution is building someone’s career. I am willing to do the same whenever I am ready to support. Thank you for believing in me

Umamaheshwar Sunkaraboina

An aspiring Engineer

Awards and accolades

Explore awards

S&P Global Sustainable1

In FY2025-26, we achieved an S&P Global Corporate Sustainability Assessment (CSA) score of 87 out of 100, ranking #1 globally in the Professional Services sector and placing us in the top 1% globally.

The Sustainability Yearbook - 2026 Rankings

Recognized in the S&P Global Sustainability Yearbook for the third consecutive year, securing a place among the top 1% of companies globally based on our S&P Global CSA score.

Ecovadis Ratings

Firstsource received an EcoVadis Bronze Medal for its sustainability performance in FY2025-26, achieving a score of 70/100.

Making a Difference Together: Our Social Impact​