Turning Commitment into Action: Environmental Stewardship
Embedding sustainability in everything we do
We recognize the critical importance of protecting our planet and promoting environmental sustainability. As corporate citizens, we believe it is our responsibility to mitigate our environmental impact and contribute to a healthier, sustainable future for generations to come while ‘making it happen’ for our clients by solving their biggest challenges.
Our environmental priorities include combating climate change, managing waste responsibly, improving energy efficiency, conserving water, and reducing greenhouse gas emissions. We are advancing these priorities through our climate commitments, investments in energy-efficient technologies, responsible water and waste management practices, and the adoption of lower-carbon solutions.
Our environmental priorities include combating climate change, managing waste responsibly, improving energy efficiency, conserving water, and reducing greenhouse gas emissions. We are advancing these priorities through our climate commitments, investments in energy-efficient technologies, responsible water and waste management practices, and the adoption of lower-carbon solutions.
Managing our Carbon Footprint
In April 2022, we launched Project Planet, an initiative reflecting our commitment to environmental sustainability. Through this initiative and our broader environmental efforts, we focus on improving energy efficiency, reducing greenhouse gas emissions, and using resources responsibly.
Our initiatives include promoting paperless workflows, installing energy-efficient LED lighting and motion-sensor controls, optimizing heating, ventilation, and air conditioning systems, and extending the useful life of IT equipment through responsible asset management.
In FY2025-26, our market-based Scope 2 emissions decreased by 30.55%, from 15,309.41 tCO₂e in FY2024-25 to 10,632.21 tCO₂e. Renewable energy accounted for 21.76% of our total energy consumption, supported in part by the procurement of 21,200 MWh of International Renewable Energy Certificates across our India operations.
Our initiatives include promoting paperless workflows, installing energy-efficient LED lighting and motion-sensor controls, optimizing heating, ventilation, and air conditioning systems, and extending the useful life of IT equipment through responsible asset management.
In FY2025-26, our market-based Scope 2 emissions decreased by 30.55%, from 15,309.41 tCO₂e in FY2024-25 to 10,632.21 tCO₂e. Renewable energy accounted for 21.76% of our total energy consumption, supported in part by the procurement of 21,200 MWh of International Renewable Energy Certificates across our India operations.
Implementing Change
Driving Sustainability: small changes, big impact with seed-based visiting cards
At Firstsource, we’re reducing our environmental footprint by introducing seed-based visiting cards—a tree-free, chemical-free, and biodegradable alternative to traditional cards.
Millions of trees are lost annually to paper production, contributing to deforestation and waste. As part of our commitment to UN Sustainable Development Goal 12: Responsible Consumption and Production, these new visiting cards, made from agricultural waste, feature embedded marigold or tomato seeds. After use, they can be planted to grow into vibrant plants, promoting biodiversity with minimal water and sunlight.
Millions of trees are lost annually to paper production, contributing to deforestation and waste. As part of our commitment to UN Sustainable Development Goal 12: Responsible Consumption and Production, these new visiting cards, made from agricultural waste, feature embedded marigold or tomato seeds. After use, they can be planted to grow into vibrant plants, promoting biodiversity with minimal water and sunlight.
Transitioning to Electric Mobility
We are progressively transitioning our employee transport fleet toward electric mobility to reduce the environmental impact of commuting. During FY2025-26, approximately 8% of our employee transport fleet had transitioned to electric vehicles. We aim to continue advancing this transition by 2027, while working with transport partners and exploring supporting infrastructure, including electric vehicle charging facilities.
Improving Lighting Efficiency
We use energy-efficient LED lighting and motion-sensor controls as part of our efforts to improve energy efficiency and reduce electricity consumption across our facilities.
Improving Energy Efficiency Through Technology
We are focused on improving the energy efficiency of our operations through technology-enabled measures and more effective resource management. Our efforts include optimizing energy use in workplace infrastructure and identifying opportunities to improve operational efficiency.
Optimizing Heating and Cooling
We are working to improve the efficiency of our heating, ventilation, and air-conditioning systems through measures intended to optimize cooling requirements and manage electricity consumption.
Responsible Waste Management
As a technology company, we generate different types of waste, including electronic waste (e-waste), which requires responsible handling and disposal. We strengthen our waste management practices through waste segregation, monitoring, recycling, and recovery, working with authorized facility partners and waste management vendors.
We continue to strengthen our waste management practices as we work toward our goal of zero waste to landfill across our global operations by 2030. In FY2024–25, we achieved a 95% waste diversion rate, earning a Platinum Rating. Our ongoing efforts include improving waste segregation and tracking, expanding recycling partnerships, and piloting composting initiatives at select sites.
Our waste management approach follows the 5R framework: Refuse, Reduce, Reuse, Repurpose, and Recycle. This approach prioritizes waste prevention and resource recovery, helping us minimize environmental impact and support a more circular economy.
Our commitment to responsible water stewardship
At Firstsource, we recognize that responsible water management is important to environmental sustainability and operational resilience. We monitor water use across our operations and implement conservation measures to improve efficiency, reduce wastage, and support the responsible use of water resources.
During FY2025–26, our total water withdrawal across operations was 282,542 kiloliters, while total water consumption was 28,254 kiloliters. We continue to strengthen our water management practices through water-efficient infrastructure, monitoring, and employee awareness initiatives.
During FY2025–26, our total water withdrawal across operations was 282,542 kiloliters, while total water consumption was 28,254 kiloliters. We continue to strengthen our water management practices through water-efficient infrastructure, monitoring, and employee awareness initiatives.
Key initiatives driving water conservation
We use water-efficient fixtures, including low-flow aerators, sensor-based taps, waterless urinals, urinal sensors, and dual-flush toilets. These measures help reduce water wastage while maintaining functionality and hygiene.
We monitor water use and implement leak detection and preventive maintenance measures to identify and address water losses. These practices help us identify opportunities to improve efficiency and manage consumption responsibly.
Recycling plants and rainwater harvesting systems at select sites to reduce dependence on freshwater sources. Non-potable wastewater is recycled through Sewage Treatment Plants (STPs), where available, and reused for flushing and horticulture.
Delivering a Better Tomorrow
30.55%
Reduction in Scope 2 market-based emissions in FY2025-26
100%
e-waste disposed through authorized waste handlers
21.76%
Renewable energy mix in FY2025-26
Targeting 50%
Electric vehicles in our transport fleet by 2027
100%
Operational sites assessed for climate-related risks in FY2025-26
95%
Waste diversion rate, FY2024–25 (Platinum Rating)
61.55%
Centers, with ISO 14001 certification
100%
Centers covered by internal environmental audits in FY2025-26
