RP Sanjiv Goenka Group

Everest Group has named Firstsource a Major contender and Star performer in the RCM Operations PEAK Matrix® Assessment 2024

The 2024 Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment profiles 29 leading RCM operations providers, examining each for overall vision, capability and market impact.

 

Firstsource is proud to be recognized as a ‘Major Contender’ for ongoing investments and strengthening of our portfolio, and one of only two ‘Star Performers’ identified for demonstrating the strongest forward and upward movement on the 2024 PEAK Matrix®.

Key takeaways:

Expertise

Recognized for adding unique value and expertise, and ongoing investments to continually strengthen offerings

Rapid Growth

Rapid client growth and scale of RCM operations

AI-Powered Solutions

Ongoing investments in AI-based technology and recent acquisitions continue to enhance value of services across medical coding, A/R management, patient access

Tech-First Strategy

Recognized for tech-first strategy, robust partner ecosystem, and leverage of AI capabilities to power front-end capabilities

Client Endorsement

Client highlight Firstsource for partnership & collaboration, expertise, quality, and cost-effective solutions

Healthcare providers are grappling with administrative burdens and workflow inefficiencies, which are further exacerbated by the increasing complexity of medical coding, growing patient financial responsibility, and rising volumes of A/R workflows. These challenges have driven a greater reliance on technology-enabled services to streamline operations. Firstsource, leveraging its digital-first RCM strategy, has partnered with leading technology firms to integrate AI into its front-end service offerings. Additionally, Firstsource has enhanced its medical coding solutions and intelligent A/R tools to boost operational efficiency, accuracy, and financial outcomes for healthcare providers. These strengths have positioned Firstsource as a Major Contender and Star Performer in Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2024.

Lloyd Fernandes

Practice Director, Everest Group

Register to get the complete Analyst report

https://www.firstsource.com/wp-content/uploads/2024/10/Everest-Group-RCM-Operations-PEAK-Matrix-Assessment-2024-Focus-on-Firstsource.pdf

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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