Improving our world, together
At Firstsource our journey towards ESG (Environmental, Social, and Governance) excellence and sustainability embodies our strong commitment to collaboratively make a positive impact on our people, planet and communities. Through responsible environmental practices, ethical governance, and a strong focus on social well-being, we believe we can create a brighter, more sustainable future for all. This message encapsulates our shared vision of a better world and reflects our dedication to fostering meaningful change in partnership with our stakeholders.
As a responsible organization, we are placing our commitments to society and the planet on equal footing with profitability. Exploring every opportunity for integrating the material aspects of ESG into our processes, to transition into a leading, sustainable, and purpose-driven business.
Also, we are continuously monitoring and analyzing data to improve our performance in reducing our environmental footprint, supporting our communities, and creating inclusive and safe workplaces.
Our Reporting Frameworks and Rating Partners
United Nations Global Compact
Firstsource Solutions proudly announces its membership in the United Nations Global Compact (UNGC), a significant leap forward in our journey towards sustainable business excellence.
Driven by our unwavering commitment to integrity and innovation, this initiative solidifies our pledge to champion human rights, uphold rigorous labor standards, safeguard the environment, and combat corruption.
By aligning with the UNGC, Firstsource Solutions not only reaffirms its ethical foundation but also spearheads a collective effort to drive positive societal and environmental impacts. Together with our stakeholders, we are poised to innovate, collaborate, and lead the charge towards a sustainable and inclusive global economy.
Making Responsible Business Happen!
Firstsource has committed to near-and long-term company-wide emission reduction targets in line with SBTi
At Firstsource, our commitment to a sustainable future is unwavering. We are pleased to share our recent commitment to the Science Based Targets initiative (SBTi) and Net-Zero targets. As a purpose-led organization, this significant step underscores our dedication to sustainability and aligns with our commitment to creating a positive impact on the planet.
We are looking forward to the journey ahead. Together, we make meaningful change happen and contribute to a sustainable future.
Leadership message
Robust ESG governance framework
ESG is everyone’s business in an organization, and we have integrated it within our company with governance processes extending to the very top.
Our 360-degree ESG governance defines a framework of roles and responsibilities involving the Boards of Directors to build awareness across the organization, encouraging teams to collaborate and identify opportunities within Firstsource and beyond.
The ESG governance framework guides our management to build strategy, mitigate risks, and improve the performance of our company initiatives and brings in transparency to provide long-term value for our stakeholders while solving critical societal challenges.
Turning Commitment into Action: Environmental Stewardship
We recognize the critical importance of protecting our planet and promoting environmental sustainability. As corporate citizens, we believe it is our responsibility to mitigate our environmental impact and contribute to a healthier, sustainable future for generations to come while ‘making it happen’ for our clients by solving their biggest challenges.
We have been making conscious efforts towards driving an impact on urgent environmental issues. Through eco-friendly business practices and initiatives for conserving natural resources and taking action to ensure sustainable future. We are dedicated to environmental stewardship through our core focus areas of climate change, Energy, Waste, Emission, Water.
Key Environment Highlights
- 68.97% reduction in Scope 1 emission vs. FY 2022-23
- 15.42% renewable energy mix
- 100% waste disposed to waste handler
- All offices in the UK are powered by green/ clean Energy
- All beverage vending machines in the UK are free from plastics
- Use of green chemicals across all centers globally
Fostering relationships
We strongly believe that advancing the interests of our people and strengthening our communities go hand in hand. Doing right by our people helps energize employees and empower them to drive a positive impact in the communities where they live and work. Our approach to creating positive outcomes centers around seven pillars:
- Prioritizing Employee Engagement, Wellbeing and Safety
- Attracting Talent and Managing Performance
- Employee Development
- Celebrating Inclusion and Diversity
- Cultivating Client Relationships
- Fostering Relationships with Society
- Responsible Supply Chain
Key Social Highlights
- Recognized in Bloomberg Gender-Equality Index 2023
- Disability Confident Leader in UK
- Out of the total workforce, 44.41% are women spent on CSR projects
- INR 28,87,24,689 spent on training and development
- 15,507 hours of CSR volunteering
- 48,370 lives impacted through various CSR initiatives
- INR 5.91 was our SROI for every 1 rupee invested for the Green IT skills project
- No customer information was used for secondary purposes during the FY 2023-24
- Overall Customer satisfaction score of 95%, surpassing our target of 80%.
Corporate Governance
Effective corporate governance is crucial for maintaining the integrity and sustainability of a company, as well as fostering trust among stakeholders. It provides a solid foundation for sound decision-making, responsible management and the pursuit of long-term value creation.
We are guided by the astute expertise and chiselled acumen of our Board in our path towards crafting valuable collective experiences. Our excellent corporate governance system enables us to do business effectively and responsibly. Good governance additionally culminates in business excellence, streamlined operations, satisfied customers and long-term value for stakeholders. We adhere to internationally recognized principles and industry standards in all the countries where we operate, ensuring compliance with corporate governance regulations.
Firstsource’s Board of Directors oversees various statutory committees – including Risk Management, Audit, Nomination & Remuneration, CSR, and Stakeholder Relationship – providing leadership, guidance and helpful supervision. In addition, well-defined policies – ranging from a global ethics policy to a whistle-blower policy – drive transparency and mitigate risk. Our corporate governance is a shining example of our commitment to Sustainability and ESG practices. We ensure that ESG considerations are integrated into our strategic decision making. Our other key focus areas are ‘Protecting Data, Respecting Privacy’, ‘Integrating ESG Risk Management’ and ‘Economic Disclosures’
Key Governance Highlights
- 54% of the board comprises Independent Directors
- 18.8% of Independent Directors on board are Women
- 53.66% Promoter shareholding
- 50% of our offices are 1SO 27001 certified
- No contribution to political parties
- No incidents of insider trading
- No fines/penalties related to anticompetitive, anti-competitive monopoly and anti-trust practices.
