Improving our world, together
At Firstsource our journey towards ESG (Environmental, Social, and Governance) excellence and sustainability embodies our strong commitment to collaboratively make a positive impact on our people, planet and communities. Through responsible environmental practices, ethical governance, and a strong focus on social well-being, we believe we can create a brighter, more sustainable future for all. This message encapsulates our shared vision of a better world and reflects our dedication to fostering meaningful change in partnership with our stakeholders.
As a responsible organization, we are placing our commitments to society and the planet on equal footing with profitability. Exploring every opportunity for integrating the material aspects of ESG into our processes, to transition into a leading, sustainable, and purpose-driven business.
Also, we are continuously monitoring and analyzing data to improve our performance in reducing our environmental footprint, supporting our communities, and creating inclusive and safe workplaces.
Our Reporting Frameworks and Rating Partners
FirstConscious – Our ESG commitment in action
At Firstsource, we are consciously building something amazing.
FirstConscious is our promise to embed sustainability into everything we do, and unite all our efforts under environment, social, and governance under one commitment. FirstConscious fosters awareness, accountability, and action across all levels of the organization, driving measurable impact through sustainable operations, inclusivity, and ethical governance.
United Nations Global Compact
Firstsource Solutions proudly announces its membership in the United Nations Global Compact (UNGC), a significant leap forward in our journey towards sustainable business excellence.
Driven by our unwavering commitment to integrity and innovation, this initiative solidifies our pledge to champion human rights, uphold rigorous labor standards, safeguard the environment, and combat corruption.
By aligning with the UNGC, Firstsource Solutions not only reaffirms its ethical foundation but also spearheads a collective effort to drive positive societal and environmental impacts. Together with our stakeholders, we are poised to innovate, collaborate, and lead the charge towards a sustainable and inclusive global economy.
Firstsource Recognized Among Global Sustainability Leaders
We are proud to announce that Firstsource has been recognized by S&P Global Sustainable1 for its outstanding performance in the Corporate Sustainability Assessment (CSA). We have received two prestigious accolades:
- Top 5% S&P Global CSA Score
- Industry Mover
These recognitions reflect our unwavering commitment to environmental, social, and governance (ESG) excellence.
In the FY2024 Dow Jones Sustainability Index (DJSI), Firstsource ranked in the 99th percentile globally, achieving an impressive CSA Score of 81 and an ESG Score of 81. This places us among the top-performing companies worldwide in our industry.
This achievement is a testament to the dedication of our teams and our strategic focus on sustainable growth, responsible business practices, and creating long-term value for all stakeholders. "Together, we’re setting new benchmarks for responsible business."
Firstsource has committed to near-and long-term company-wide emission reduction targets in line with SBTi
At Firstsource, our commitment to a sustainable future is unwavering. We are pleased to share our recent commitment to the Science Based Targets initiative (SBTi) and Net-Zero targets. As a purpose-led organization, this significant step underscores our dedication to sustainability and aligns with our commitment to creating a positive impact on the planet.
We are looking forward to the journey ahead. Together, we make meaningful change happen and contribute to a sustainable future.
Firstsource earns B Score in 2024 CDP Climate Disclosure
At Firstsource, sustainability is more than a commitment, it is a responsibility we take seriously. We’re proud to share that we have achieved a B score in the 2024 CDP Climate Disclosure, a reflection of our continuous efforts to embed environmental responsibility into the heart of our business.
At Firstsource, sustainability is more than a commitment, it is a responsibility we take seriously. We’re proud to share that we have achieved a B score in the 2024 CDP Climate Disclosure, a reflection of our continuous efforts to embed environmental responsibility into the heart of our business.
As part of a global community of over 22,700+ organizations using data to drive sustainability, we continue to take meaningful steps toward building a greener, more resilient future.
Firstsource is on a SEA’s “A-List”
We’re proud to share that Firstsource has received a score of “A” for the 2023-24 Supplier Engagement Assessment disclosures.
From strengthening governance and setting climate targets to enhancing transparency across our supply chain, these ratings are a direct result of the commitment and collaboration across our teams and partners.
Firstsource bags a silver in the 2025 EcoVadis Assessment
We are proud to be awarded the Silver Medal in the 2025 EcoVadis assessment, achieving an overall score of 71/100 and ranking in the 91st percentile globally. This places us among the top 15% of companies globally for excellence in sustainability. EcoVadis has also recognized Firstsource as a ‘Leader’ in Carbon Management, for having a strong GHG management system, best-in-class decarbonization commitments, and robust sustainability reporting.
This recognition reinforces our commitment to responsible business practices through FirstConscious, our ESG framework. From reducing our environmental footprint to fostering ethical operations and social impact, sustainability is embedded in everything we do. At Firstsource, we are dedicated to building a sustainable future—one responsible step at a time.
Firstsource recognized as “Best First-Time Responder” at the WDI 2024 Workforce Transparency Awards
Firstsource has achieved an exceptional 94% Disclosure Score in our first participation in the Workforce Disclosure Initiative (WDI), well above the India average of 63%. The WDI, one of the world’s leading programs for improving corporate transparency and accountability on workforce issues, recognized Firstsource as the "Best First-Time Responder" in the Core Indicators category at the WDI 2024 Workforce Transparency Awards.
This milestone underscores our dedication to transparency, ethical workforce practices, and continuous improvement. Through FirstConscious, our ESG framework, we remain focused on driving sustainable and impactful workforce initiatives.
Leadership message
As we look ahead, our focus sharpens on climate resilience, AI-powered operational efficiency, inclusive talent development, and equitable regional growth. Guided by a governance-led, stakeholder-focused approach, we remain committed to leading by example and to becoming one of the most sustainable companies in our industry.
Dr. Sanjiv Goenka
Chairman
Our ambition is backed by execution. We’re embedding ESG into how we design solutions, grow talent, build technology, and drive outcomes, making responsibility a lever for innovation and long-term value.
Ritesh Idnani
MD & CEO