RP Sanjiv Goenka Group

Environmental,
Social and Governance

Investing in the future:

People. Platforms. Purpose

Improving our world, together

At Firstsource our journey towards ESG (Environmental, Social, and Governance) excellence and sustainability embodies our strong commitment to collaboratively make a positive impact on our people, planet and communities. Through responsible environmental practices, ethical governance, and a strong focus on social well-being, we believe we can create a brighter, more sustainable future for all. This message encapsulates our shared vision of a better world and reflects our dedication to fostering meaningful change in partnership with our stakeholders.

As a responsible organization, we are placing our commitments to society and the planet on equal footing with profitability. Exploring every opportunity for integrating the material aspects of ESG into our processes, to transition into a leading, sustainable, and purpose-driven business.

Also, we are continuously monitoring and analyzing data to improve our performance in reducing our environmental footprint, supporting our communities, and creating inclusive and safe workplaces.

Leadership message

Best-in-class governance and high ethical standards are essential for an organization’s success and longevity. It involves transparent and accountable decision-making processes, ethical leadership, and the responsible use of resources. In our ESG journey, we've taken proactive steps to align ourselves with various reputable reporting frameworks like BRSR, CDP, DJSI, and Ecovadis, reaffirming our commitment to responsible governance and sustainable practices.
Dr. Sanjiv Goenka
Chairman
A key driver for our people and the organization is a sense of purpose, and an ambition to drive meaningful change within diverse communities. In FY 2022-23, our journey towards investing in our people. platforms and purpose continued with renewed vigor and determination, unlocking new potentials for growth and development.
Ritesh Idnani
MD & CEO

Robust ESG governance framework

ESG is everyone’s business in an organization, and we have integrated it within our company with governance processes extending to the very top.

Our 360-degree ESG governance defines a framework of roles and responsibilities involving the Boards of Directors to build awareness across the organization, encouraging teams to collaborate and identify opportunities within Firstsource and beyond.

The ESG governance framework guides our management to build strategy, mitigate risks, and improve the performance of our company initiatives and brings in transparency to provide long-term value for our stakeholders while solving critical societal challenges.

Environmental stewardship

We embed sustainability practices into all that we do. Our strategy is centered on environmental conservation and assisting our clients on their path toward sustainability.

We have been making conscious efforts towards to drive impact on urgent environmental issues. Through eco-friendly business practices and initiatives for conserving natural resources, we are taking action to ensure a sustainable future. We are proud to be an ISO 14001:2015 certified organization for most of our centers in India and the UK. We are dedicated to environmental stewardship through our core focus areas of ‘Combating Climate Change, ‘Managing Waste Responsibly’, and ‘Reducing Water Consumption’.

Key Environment Highlights

Fostering relationships

We strongly believe that advancing the interests of our people and strengthening our communities go hand in hand. Doing right by our people helps energize employees and empower them to drive a positive impact in the communities where they live and work. Our approach to creating positive outcomes centers around seven pillars:

  • Prioritizing Employee Engagement, Wellbeing and Safety
  • Attracting Talent and Managing Performance
  • Employee Development
  • Celebrating Inclusion and Diversity
  • Cultivating Client Relationships
  • Fostering Relationships with Society 
  • Responsible Supply Chain

Key Social Highlights

Corporate Governance

Effective corporate governance is crucial for maintaining the integrity and sustainability of a company, as well as fostering trust among stakeholders. It provides a solid foundation for sound decision-making, responsible management and the pursuit of long-term value creation.

We are guided by the astute expertise and chiselled acumen of our Board in our path towards crafting valuable collective experiences. Our excellent corporate governance system enables us to do business effectively and responsibly. Good governance additionally culminates in business excellence, streamlined operations, satisfied customers and long-term value for stakeholders. We adhere to internationally recognized principles and industry standards in all the countries where we operate, ensuring compliance with corporate governance regulations.

Firstsource’s Board of Directors oversees various statutory committees – including Risk Management, Audit, Nomination & Remuneration, CSR, and Stakeholder Relationship – providing leadership, guidance and helpful supervision. In addition, well-defined policies – ranging from a global ethics policy to a whistle-blower policy – drive transparency and mitigate risk. Our corporate governance is a shining example of our commitment to Sustainability and ESG practices. We ensure that ESG considerations are integrated into our strategic decision making. Our other key focus areas are ‘Protecting Data, Respecting Privacy’, ‘Integrating ESG Risk Management’ and ‘Economic Disclosures’

Key Governance Highlights

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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