Improving our world, together
Firstsource is infusing sustainability into the core of its transformation journey in alignment as a resilient and purpose-driven organization and creating tangible impact for its stakeholders.
As a responsible corporate citizen, we are placing our commitments to society and the planet on equal footing with profitability. Exploring every opportunity for integrating the material aspects of ESG into our processes to transition into a leading, sustainable, and purpose-driven business.
Also, we are continuously monitoring and analyzing data to improve our performance in reducing our environmental footprint, supporting our communities and creating inclusive and safe workplaces.
Leadership message
Robust ESG governance framework
ESG is everyone’s business in an organization, and we have integrated it within our company with governance processes extending to the very top.
Our 360-degree ESG governance defines a framework of roles and responsibilities involving the Boards of Directors to build awareness across the organization, encouraging teams to collaborate and identify opportunities within Firstsource and beyond.
The ESG governance framework guides our management to build strategy, mitigate risks, and improve the performance of our company initiatives and brings in transparency to provide long-term value for our stakeholders while solving critical societal challenges.
Environmental stewardship
We embed sustainability practices into all that we do. As a company, our strategy is centered on environmental conservation and assisting our clients on their path toward sustainability.
We have been making conscious efforts towards sustainability to drive impact on urgent environmental issues. Through eco-friendly business practices and initiatives for conserving natural resources, we are taking action to ensure a sustainable future.
Key Environment Highlights
-
210% increase in Renewable Energy consumption
compared to 2021 (India operations) - 14.29% renewable energy mix
- 14.48% reduction in water consumption compared to 2021
- 100% responsible disposal of Electronic Waste in India
- 16.42% reduction in Scope 3 emission from 2021 (UK operations)