Rajiv Malhotra is Firstsource’s Head of Europe Business. He’s responsible for architecting the growth strategy for the business, delivering differentiated client value, and expanding our footprint in Europe. Rajiv’s primary focus is on deepening client relationships and strengthening the market impact of our digital offerings in our target growth verticals – BFS, Media, Platforms, Ecommerce and Utilities.
Rajiv has over 20 years of IT/BPO industry experience across Financial Services, Insurance, Retail and Logistics, Healthcare and Media. Most recently, he was the Head of Sales, Europe at Mphasis. During his time there, he played a pivotal role in driving the company’s growth agenda – spearheading large transformative deals over $260 M, powering revenue growth of 40% YOY, and leading M&A activities in Europe. He also oversaw the setup of an operations center in Dusseldorf, Germany for a large Financial Services client, creating a hub and spoke operating model.
Previously, Rajiv held several leadership roles with P&L responsibility at Atos Syntel, growing its European portfolio from scratch to over $100 M. He led the launch of the company’s first delivery center in the UK to cater to new BFSI clients across Scotland and established new operations centers in Europe to support their financial services clients.
Rajiv is an alumnus of FR CRIT, Mumbai. Based in London, he enjoys reading, traveling and running.
