Rajiv Malhotra is President of EMEA Business at Firstsource. He is responsible for devising the business growth strategy, delivering differentiated client value, and expanding Firstsource’s footprint in EMEA. His primary focus is deepening client relationships and strengthening the market impact of our digital offerings within the target growth verticals, such as BFS, CMT, Utilities, and Diversified. He is equally passionate about driving the D&I agenda within the organization, along with being the executive sponsor for Firstsource’s Women Inspiration Network. Rajiv has over 22 years of IT/BPO industry outsourcing experience. He has built scale operations in tech and ops services globally across Financial Services, Insurance, Retail and Logistics, Healthcare, and Media. Before Firstsource, he was the Head of Europe Sales at Mphasis. During his time there, he played a pivotal role in building the right teams, driving collaboration and innovation across the business, and leading M&A activities in Europe. He also oversaw the setup of an operations center in Dusseldorf, Germany for a large financial services client, creating a hub and spoke operating model for the regional execution. Before Mphasis, he managed large teams across sales and operations at Atos Syntel, growing its European portfolio towards double-digit growth YOY. He also played a key role during the initial stages of Atos–Syntel clients integration across various industries, to drive seamless growth across applications and infrastructure services. An alumnus of FR CRIT, Mumbai, Rajiv is based in London and enjoys reading, traveling, and running.