Maximize customer value

Agile digital-first solutions to meet modern customer expectations

Intelligent operations for competitive edge

Delivering customer-focused experiences similar to those provided by Amazon and Apple, lies at the heart of improving profitability. Gain the agility to meet changing customer demands with digitally-empowered solutions such as intelligent workflows, AI and analytics – coupled with the human touch. We help some of the largest insurance providers in the world navigate the emerging challenges, transform their processes, and deliver exceptional customer experiences.

Outcomes delivered

Increased renewals for higher revenues

Improved uptake of digital channels for lower costs

Outstanding customer experience for superior loyalty

“Firstsource’s ability to recruit and on-board 140 experienced, high quality staff to support us at our busiest time of the year, and their ability to deliver value adding services and solutions gives us confidence that they are a valuable business partner.”

Stella Leitch

Head of Business Plan Delivery

Unlock the power of digital: Explore our offerings

Focus on a seamless policyholder experience from setup, activation and administration to handling claims, renewals and retention.

Compliance & Risk Management

Looking to drive rigorous compliance and minimize risk? Our experts-led compliance practices and digital solutions are here to help.

Analytics & Business Intelligence

Future-proof your operations and boost customer experience by weaving qualitative alerts, quantitative analysis and predictive analytics into your operations.

A leading US health insurer digitizes mailroom operations to improve customer experience

Explore insights

A leading US health insurer digitizes mailroom operations to improve customer experience

Firstsource reduces operational turnaround time by 86% for a prominent UK car insurer

Motor and household insurer finds a way to staff evening and weekend shifts without relying on in-house teams

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