RP Sanjiv Goenka Group

Insurance

Insurance Business Process Outsourcing (BPO) services

Agile digital-first Insurance BPO Solutions to meet modern customer expectations

Intelligent operations for competitive edge

Delivering customer-focused experiences similar to those provided by Amazon and Apple, lies at the heart of improving profitability. Gain the agility to meet changing customer demands with digitally-empowered solutions such as intelligent workflows, AI and analytics – coupled with the human touch. We help some of the largest insurance providers in the world navigate emerging challenges, transform processes, and deliver exceptional customer experiences.

Outcomes delivered

Increased renewals for higher revenues

Improved uptake of digital channels for lower costs

Outstanding customer experience for superior loyalty

“Firstsource’s ability to recruit and on-board 140 experienced, high quality staff to support us at our busiest time of the year, and their ability to deliver value adding services and solutions gives us confidence that they are a valuable business partner.”

Stella Leitch

Head of Business Plan Delivery

Unlock the power of digital: Explore our Insurance BPO services

Focus on a seamless policyholder experience from setup, activation and administration to handling claims, renewals and retention.

Compliance & Risk Management

Looking to drive rigorous compliance and minimize risk? Our experts-led compliance practices and digital solutions are here to help.

Analytics & Business Intelligence

Future-proof your operations and boost customer experience by weaving qualitative alerts, quantitative analysis and predictive analytics into your operations.

The New CX Realism Transforming Customer Service in the real world

e-book

Explore insights

Household insurer achieves $3M improvement in renewals through operational excellence

Leading US Health Plan reduces TAT by over 80% by digitizing mailroom operations

The New CX Realism Transforming Customer Service in the real world

UK motor and household insurer achieves $12M in cost savings with customer service transformation

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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