RP Sanjiv Goenka Group

Debt Collection

Collect your debt without losing your customers

Firstsource delivers the right customer touch at the right time

Your customers enjoy an anytime, anywhere relationship with you. That doesn’t need to end if they’re having a hard time paying. A personalized digital collection experience can keep that relationship going. And get your debt paid fast. Sounds good? Let’s go!

Digital Collections | Supercharging the collections experience

Here’s how our platform protects customer relationships and your business

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Individual customer profiles
No cookie cutter messages
Omni-channel, self-serve interactions
Transparent reporting
Compliance and risk management
Machine learning classifies your customers by account types, risk, and pay history
Your customers receive personal communications mapped to their situation, preferred language, and account status.
IA and analytics are the backbone of unintrusive outreach through SMS, e-mail, and chat. They’re also behind our frictionless ways for customers to set up payment plans.
Take action with realtime business intelligence that provides transparent customer insights.
We have you covered with risk analysis, preventive and detective controls, and audit oversight.
7000+
segments Classified
200+
e-mail and SMS templates
92%
of customers self-serve and make payments
CX Improvement
through transaction level reporting
85%
reduction in customer complaints

Machine learning classifies your customers by account types, risk, and pay history

7000+ segments Classified 

Your customers receive personal communications mapped to their situation, preferred language, and account status.

200+ e-mail and SMS templates

IA and analytics are the backbone of unintrusive outreach through SMS, e-mail, and chat. They’re also behind our frictionless ways for customers to set up payment plans.

92% of customers self-serve and make payments

Take action with realtime business intelligence that provides transparent customer insights.

CX 85%
Improvement
through transaction level reporting

We have you covered with risk analysis, preventive and detective controls, and audit oversight.

85% reduction in customer complaints

All the resources to make your debt collections work for you

All the resources to make your debt collections work for you

Digital Collections & Recoveries

Your brand and business come first. You get a next-generation white-label platform that delivers a personalized, intuitive, self-serve customer experience. Robust reporting and analytics are included too.

Pre charge Off Collections

Early-stage collections can be more difficult to collect. We help get your customer back on track by letting them choose a payment plan that’s right for them. And you.

Recoveries

For your customers, it’s personal. Our fully licensed, audit ready business approach from primary Post Charge-off to the Statute of Limitations for debt collections get results fast.

Legal collections

Sometimes things get complex. We have a nationwide network of legal specialists to address the thorny issues across the ARM lifecycle.

We’ve got the right stuff

Digital collection with a boast-worthy track record.

Fortune 50

clients

$6 Billion

in annual inventory

25+ years

experience recovering debt across the US

1,500+

debt collections professionals nationwide

Data-driven

approach leveraging proprietary technology

$683 Billion

active inventory per month

31 Million+

cash collected per month

2.8 Million

delinquent accounts saved from write-off each month

2.1 Million+

first party customer interactions every month

The Loud Ping for Debt Collection

The need for organizations to transform traditional collections processes is higher than ever. Get a copy of this exciting research and gain insights into reinventing your Receivables Management strategies and improve debt collections.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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