RP Sanjiv Goenka Group

Digital Collections & Recoveries

Drive smart, empathetic debt collections

Digital debt collections solutions focused on customer experience and convenience

Combine automation and analytics with the human touch to reimagine debt-recovery

Helping customers facing financial hardship has always been our primary focus. We blend the human touch with automation, Machine Learning (ML) and analytics to build an empathetic and efficient debt collection process, boosting compliance, customer satisfaction and recovery. Our data-driven debt collection approach helps you better understand borrowers’ financial needs and deliver customized solutions, enabling them to manage their debt smartly and lead a fuller life.

Our Digital Debt Collections offerings span multiple industries, including Banking, Auto Financing, Education, Insurance, Utility and Telco.

Adopt a data-driven collections approach to better understand customers and deliver customized solutions, helping them manage their debt smartly and lead a fuller life.
Automation and analytics
Leverage our proprietary Robotic Process Automation (RPA) based workflow, coupled with AI, ML and advanced analytics, to improve reporting, compliance and performance.
Tools and solutions
Put our suite of proprietary tools and methodologies to work to ensure data accuracy, prioritize collection efforts and ensure success.
“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction.”

Brian Allen

Head of Direct Banking

Our debt recovery solutions

White labelled digital collections

Integrate advance technology with an empathetic, multi-channel approach to prevent delinquencies, minimize default and maximize recovery.

Compliance & risk management

Drive rigorous compliance while ensuring customer-centered digital debt collections with speech analytics, associate monitoring and complaint management services.

Put your customers front and center with tailored interactions and adopt a sensitive approach to customer engagement and debt recovery.

Unleash the power of digital:
Explore our offerings

White labelled digital collections
Integrate advancEdTechnology with an empathetic, multi-channel approach to prevent delinquencies, minimize default and maximize recovery.
Compliance & risk management
Drive rigorous compliance while ensuring customer-centered collections with speech analytics, associate monitoring and complaint management services.
Put your customers front and center with tailored interactions and adopt a sensitive approach to customer engagement and debt recovery.

Industry solutions

Banking & Financial Services

Auto Financing

Credit Cards

Banking & financial services

A volatile economic environment along with evolving customer expectations pose significant challenges to the collections process.  Our digital debt recovery solutions prioritize your customers, driving best-in-class compliance and recovery.

Auto Financing

Growing auto loan defaults against a backdrop of evolving regulatory demands and customer expectations pose major headwinds to collections success. Utilize an optimal combination of people, technologies, best practices and tools to improve debt collections.

Credit Cards

Credit card debt collection presents unique challenges in the post-pandemic world. Our professional and compassionate counseling and collection services give borrowers complete control over their finances while ensuring effective debt recovery and compliance.

Stay ahead with Firstsource: A pioneer in digital collections

Clients include
Fortune 50

companies

We manage over
$4 billion

in inventory annually

20+ years'

experience recovering debt across the US

1,000+ 

collections professionals nationwide

Data-driven

approach leveraging proprietary technology

$297 Million+

Active inventory per month

$21 Million+

Cash collected per month

800,000+

Delinquent accounts saved from write off each month

1.2 Million+

First party customer interactions every month

Stay ahead with Firstsource:
Outsource debt collection for better results

Fortune 50

clients

$4 Billion

in annual inventory

20+ years'

experience recovering debt across the US

1,000+

collections professionals nationwide

Data-driven

approach leveraging proprietary technology

$297 Million+

active inventory per month

$21 Million+

cash collected per month

800,000+

delinquent accounts saved from write-off each month

1.2 Million+

first party customer interactions every month

The Loud Ping for Debt Collections

whitepaper

Our digital debt collections solutions enable creditors to empower their customers through discreet, convenient and independent debt management facilities. Customers are happier, returns are stronger and operating costs are slashed.

Explore insights

$7M recovered in charged-off debt puts university students back on course

$4M auto lease debt recovered for a luxury brand while building loyalty

Storm clouds are gathering in utilities debt recovery. Here’s how to prepare

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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