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Digital Collections & Recoveries
Digital debt collections solutions focused on customer experience and convenience
Helping customers facing financial hardship has always been our primary focus. We blend the human touch with automation, Machine Learning (ML) and analytics to build an empathetic and efficient debt collection process, boosting compliance, customer satisfaction and recovery. Our data-driven debt collection approach helps you better understand borrowers’ financial needs and deliver customized solutions, enabling them to manage their debt smartly and lead a fuller life.
Our Digital Debt Collections offerings span multiple industries, including Banking, Auto Financing, Education, Insurance, Utility and Telco.
Head of Direct Banking
Automation + AI/ML + advanced analytics + human touch
Top-notch legal network management capabilities
Integrate advance technology with an empathetic, multi-channel approach to prevent delinquencies, minimize default and maximize recovery.
Drive rigorous compliance while ensuring customer-centered digital debt collections with speech analytics, associate monitoring and complaint management services.
A volatile economic environment along with evolving customer expectations pose significant challenges to the collections process. Â Our digital debt recovery solutions prioritize your customers, driving best-in-class compliance and recovery.
Growing auto loan defaults against a backdrop of evolving regulatory demands and customer expectations pose major headwinds to collections success. Utilize an optimal combination of people, technologies, best practices and tools to improve debt collections.
Credit card debt collection presents unique challenges in the post-pandemic world. Our professional and compassionate counseling and collection services give borrowers complete control over their finances while ensuring effective debt recovery and compliance.
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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