RP Sanjiv Goenka Group


Enabling intelligent insights and personalized experiences

The right intelligence to reinvent everyday

Some things are timeless. Like the power of a genuine conversation. The nuance between the right answer to a question, and one that blends expertise with a perfect dose of empathy. The resolution to a complex decision that’s not just good enough – but has that extra touch to surpass expectations.

It’s why we built the FirstSenseAI platform
that works for people

  • Customers get the information they need, faster and with less effort
  • Insights lead to better service and outcomes
  • People feel seen, heard and supported
  • Solutions based on real world data increase satisfaction and loyalty

From delivering personalized, relevant support to creating seamless processes that transform operations, we focus on helping our clients reinvent every day to better empower people, their ambition and ability to do amazing things.

Markets change, and we know it

Let us help you harness the power of AI to deliver new levels of experience and efficiency.

Smarter Intake

Help your customers get the information they need, faster and with less effort. Seamlessly guide customers to exactly where they need to go with more accuracy and in less time.

  • Document Classifier
  • Contextual Search
  • Intelligent Request Routing
  • Customer Intent Prediction

Personalized Interaction

Go beyond the right answer to personalized insights that make all the difference. Anticipate questions, needs and preferred experiences. Create context-specific, personalized experiences that surprise, support and delight.

  • Generative AI Models
  • Conversational AI, Visual IVR, Chatbots
  • Omnichannel Cloud-Enabled Contact Center

Intelligent Decisions

Offer more than customer service. Our AI decision agents and co-pilots create case-specific need identification to enable intelligent interaction in real time. Optimize your operations for cost, speed and customer experience.

  • AI Decision Agents
  • AI Co-Pilots
  • Speech Analytics, Sentiments, Process Metrics

Insights that Deliver

Start with efficiency. Then, move on to identify the disconnects, bottlenecks and manual, labor-intensive processes that are holding you back. With solutions based on real world data, you can increase satisfaction and loyalty, while improving your bottom line.

  • Process Mining
  • Digital Twin
  • Visual Analytics

Outcomes delivered

improvement in NPS

Large telecom company leverages ML to transform outdated customer engagement to relevant, personalized recommendations

From 2 weeks
to 1 day

EdTech company uses Generative AI to enable rapid, personalized response and help students meet application deadlines

40% increase
in remote job retention

IT services organization engages remote employees with a Metaverse-based, interactive training curriculum

>98% accuracy
language translation

Media company leverages AI & ML to bridge language barrier gap, enabling rapid growth and expansion

Explore related insights

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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