White-Labelled Digital Collections

Enhance customer experience and collections

Customized solutions to fit changing customer finances

Build trust and boost brand perception

No matter how large or small, the impact of debt on individuals goes beyond financial stress. As pandemic related pressures further compound evolving regulatory and consumer expectations, going beyond the traditional collections approach and empowering borrowers with individualized repayment options is imperative to success.

Our flexible and customizable AI-enabled solutions span the end-to-end debt lifecycle, driving superior results and strengthening customer relationships. They are designed to support your dynamic collections strategy, ensure process and compliance adherence, and deliver overwhelmingly positive results – all while ensuring privacy and empowering individuals to take control of their finances.

Rapid time to commission – 90 to 120 days

Dual branding & multi-language support

Complex business rules for tailored repayment options

Personalized, empathetic, tacit messaging for enhanced response rates

End-to-end customer website experience mapping

Non-intrusive omnichannel engagement – Email, Chat, Text and Inbound Voice

Skilled industry talent for 24/7 account access & resolution

Low cost, flexible commercial models

Stay ahead with Firstsource

We are a trusted brand custodian and long-term partner to over 100 leading brands, including top 5 credit card issuers and several Fortune 500 companies across Banking, Auto Financing, Education, Insurance, Utility and Telco.

Scalable Technology

Tailored-Flexible and Customizable

Transparency & Insights

Performance based Pricing

Industry Leading Value Proposition

Outcomes delivered

Exponential gains in resolution and recovery rates -

2X to 4X

traditional recovery

Up to


reduction in Cost to Collect

Up to


improvement in collections effectiveness

Up to


increase in Revenue per Account

Safe and sound compliance practices and processes

Non-intrusive self-serve solution for exceptional customer experience & satisfaction

Trusted collections partners to Fortune 500 and FTSE 100 companies

Talk to us

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