RP Sanjiv Goenka Group

White-Labelled Digital Collections

Enhance customer experience and collections

Customized solutions to fit changing customer finances

Build trust and boost brand perception

No matter how large or small, the impact of debt on individuals goes beyond financial stress. As pandemic related pressures further compound evolving regulatory and consumer expectations, going beyond the traditional collections approach and empowering borrowers with individualized repayment options is imperative to success.

Our flexible and customizable AI-enabled solutions span the end-to-end debt lifecycle, driving superior results and strengthening customer relationships. They are designed to support your dynamic collections strategy, ensure process and compliance adherence, and deliver overwhelmingly positive results – all while ensuring privacy and empowering individuals to take control of their finances.

Rapid time to commission – 90 to 120 days

Dual branding & multi-language support

Complex business rules for tailored repayment options

Personalized, empathetic, tacit messaging for enhanced response rates

End-to-end customer website experience mapping

Non-intrusive omnichannel engagement – Email, Chat, Text and Inbound Voice

Skilled industry talent for 24/7 account access & resolution

Low cost, flexible commercial models

Stay ahead with Firstsource

We are a trusted brand custodian and long-term partner to over 100 leading brands, including top 5 credit card issuers and several Fortune 500 companies across Banking, Auto Financing, Education, Insurance, Utility and Telco.

Scalable Technology

Tailored-Flexible and Customizable

Transparency & Insights

Performance based Pricing

Industry Leading Value Proposition

Outcomes delivered

Exponential gains in resolution and recovery rates -

2X to 4X

traditional recovery

Up to

80%

reduction in Cost to Collect

Up to

130%

improvement in collections effectiveness

Up to

70%

increase in Revenue per Account

Safe and sound compliance practices and processes

Non-intrusive self-serve solution for exceptional customer experience & satisfaction

Trusted collections partners to Fortune 500 and FTSE 100 companies

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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