Intelligent Automation led digital transformation
As businesses increasingly turn to automation to unlock greater value, they may hit some barriers along the way such as inefficient change management, unstructured data, a growing array of tools, and the lack of ROI.
Our automation experts offer end-to-end support – from creating an Intelligent Automation COE to identifying the right automation opportunities and best-fit technologies for data intake, business process automation and analytics. As part of our unique outcome-based engagement model, we help you design a rigorous governance structure, seamlessly manage change, and drive the desired transformation outcomes.
Stay ahead with Firstsource
2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactions100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centers
Intelligent Automation Solutions at Work
Workflow systems/Robotic Process Automation {RPA)
Leverage workflow system/RPA to automate routine. Rules-based processes with structured data.
Artificial Intelligence and Machine Learning
Embed advanced analytics (powered by RPA, AI and ML) into end-to end workflows to enable superior machine/human decision making.
Data Ingestion
Combine OCR and ICR with NLP and ML to aggregate and extract complex information such as human speech hand/type-written notes and other forms of unstructured data.
Operational Analytics
Deploy AI on bot logs and other form of volume data to drive statistical analytics and continuous process improvements.
Unleash the power of digital: Explore our Intelligent Automation services
Determine the best approach to deploy Intelligent Automation for process improvements, innovation and growth. Assess and identify automation and business transformation opportunities using process mining, design thinking and value engineering – with the help of lean certified experts
Adopt an agile approach to engineer bots and iteratively mature automation functionality using reusable solutions, artifacts, accelerators and templates.
Manage automation and exception handling. Leverage operational analytics to gather business insights and identify process improvement opportunities.
Revolutionizing industries
Reimagine processes at every level with Intelligent Automation services, leaving humans to focus on higher-value work
Healthcare Providers
Robotic Process Automation (RPA) solutions in conjunction with Artificial Intelligence (AI) can help alleviate the monetary and productivity roadblocks facing Healthcare Providers in the post-pandemic world.
Health Plans
Stay ahead of evolving challenges in a volatile landscape. Combine Intelligent Automation solutions with the human touch to improve efficiencies and member satisfaction.
Finance & Accounting
Reimagine the end-to-end F&A value chain with Intelligent Automation services, creating enterprise-wide value through enhanced efficiencies, insights, compliance and customer experience.
Born Digitals
Embed intelligence, agility and the human touch into your processes, scaling Intelligent Automation services across your organization and driving innovation and competitive advantage.
Achieve more with CoBots
Firstsource CoBots are pre-built Intelligent Automation solutions that are customizable and specifically designed to scale enterprise-wide automation rapidly. More importantly, they can be securely integrated with your current technologies and platforms to maximize value. With easy-to-deploy CoBots, automate mundane, repetitive tasks to save time and money.
Change the game with citizen development
Digital transformation is not about everyone becoming a tech genius, it’s about demystifying technology and creating a digital-first mindset where people embrace bots to free them up for the work that really matters: delighting clients
Automation League changes the rules of the game. When people develop their own problem-solving bots, the bots get used because they work, not because they’ve been told to use them. They are also shared more often across teams, improving productivity, morale, and retention.
Digital Enterprise Landscape
Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.
Results delivered
~$7.2 Bn
uncompensated care cost reduced~$1.4 Bn
additional cash generated for hospitals~$2.5 Bn
worth claims adjudicated~$6 Bn
of invoice financing assets managed~$3.8 Bn
size of collections book managed~$60 Bn
mortgage loans funded
Intelligent Automation Solutions | Business Transformation
Explore insights
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Whitepaper
How Firstsource is leaning into the disruption to shape GenAI CX - An HFS market vision paper
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Brochure
BFS, CMTHow to boost your NPS score by making smarter predictions about your customers
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Brochure
BFSInnovative ways to manage collections & financial recovery
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Brochure
BFS, Diversified Industries, CMT, Health Plans, Healthcare ProvidersHow to harness the power of technology to drive business transformation