Intelligent Automation

Choreograph human-centric automation​

Unlock​ value across the enterprise

Advance your digital transformation agenda

As businesses increasingly turn to automation to unlock greater value, they may hit some barriers along the way such as inefficient change management, unstructured data, a growing array of tools, and the lack of ROI.

Our automation experts offer end-to-end support – from creating an Automation COE to identifying the right automation opportunities and best-fit technologies for data intake, process automation and analytics. As part of our unique outcome-based engagement model, we help you design a rigorous governance structure, seamlessly manage change, and drive the desired transformation outcomes.

Intelligent Automation
at Work

Unleash the power of digital: Explore our offerings

Determine the best approach to deploy Intelligent Automation for process improvements, innovation and growth. Assess and identify automation and business transformation opportunities using process mining, design thinking and value engineering – with the help of lean certified experts

Adopt an agile approach to engineer bots and iteratively mature automation functionality using reusable solutions, artifacts, accelerators and templates.

Manage automation and exception handling. Leverage operational analytics to gather business insights and identify process improvement opportunities.

Revolutionizing industries

Reimagine processes at every level with automation, leaving humans to focus on higher-value work

Healthcare Providers

Robotic Process Automation (RPA) in conjunction with Artificial Intelligence (AI) can help alleviate the monetary and productivity roadblocks facing Healthcare Providers in the post-pandemic world.

Health Plans

Stay ahead of evolving challenges in a volatile landscape. Combine Intelligent Automation with the human touch to improve efficiencies and member satisfaction.

Finance & Accounting

Reimagine the end-to-end F&A value chain with Intelligent Automation, creating enterprise-wide value through enhanced efficiencies, insights, compliance and customer experience.

Born Digitals

Embed intelligence, agility and the human touch into your processes, scaling automation across your organization and driving innovation and competitive advantage.

100+
Global clients

Trusted by  FTSE 100
and Fortune 500 companies          

24,000+ people
across 39 delivery centers

Change the game with citizen development

Digital transformation is not about everyone becoming a tech genius, it’s about demystifying technology and creating a digital-first mindset where people embrace bots to free them up for the work that really matters: delighting clients
Automation League changes the rules of the game. When people develop their own problem-solving bots, the bots get used because they work, not because they’ve been told to use them. They are also shared more often across teams, improving productivity, morale, and retention.
100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Navigating the Next Normal with Extreme Automation

5 reasons we are able to guarantee business transformation outcomes

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.

Results delivered

Reduce ~$7.2 Bn
uncompensated  care cost

Generate ~$1.4 Bn 
additional cash for hospitals

Adjudicate claims worth 
~$2.5 Bn

Manage Invoice Financing
assets of  ~$6 Bn

Manage collections book
size of  ~$3.8 Bn

~$60 Bn
Mortgage loans funded

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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We’d love to hear about your current business needs and where you’re headed.

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