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Intelligent Automation Solutions

Unlock value with human-centric automation

Services
Intellignet Automation

Intelligent Automation led digital transformation

As businesses increasingly turn to automation to unlock greater value, they may hit some barriers along the way such as inefficient change management, unstructured data, a growing array of tools, and the lack of ROI.

Our automation experts offer end-to-end support – from creating an Intelligent Automation COE to identifying the right automation opportunities and best-fit technologies for data intake, business process automation and analytics. As part of our unique outcome-based engagement model, we help you design a rigorous governance structure, seamlessly manage change, and drive the desired transformation outcomes.

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

100+

Global clients

Trusted by FTSE 100

and Fortune 500 companies

26,000+

people across 42 delivery centers

Intelligent Automation Solutions at Work

Workflow systems/Robotic Process Automation {RPA)

Leverage workflow system/RPA to automate routine. Rules-based processes with structured data.

Artificial Intelligence and Machine Learning

Embed advanced analytics (powered by RPA, AI and ML) into end-to end workflows to enable superior machine/human decision making.

Data Ingestion

Combine OCR and ICR with NLP and ML to aggregate and extract complex information such as human speech hand/type-written notes and other forms of unstructured data.

Operational Analytics

Deploy AI on bot logs and other form of volume data to drive statistical analytics and continuous process improvements.

Unleash the power of digital: Explore our Intelligent Automation services

Determine the best approach to deploy Intelligent Automation for process improvements, innovation and growth. Assess and identify automation and business transformation opportunities using process mining, design thinking and value engineering – with the help of lean certified experts

Adopt an agile approach to engineer bots and iteratively mature automation functionality using reusable solutions, artifacts, accelerators and templates.

Manage automation and exception handling. Leverage operational analytics to gather business insights and identify process improvement opportunities.

Revolutionizing industries

Reimagine processes at every level with Intelligent Automation services, leaving humans to focus on higher-value work

Healthcare Providers

Robotic Process Automation (RPA) solutions in conjunction with Artificial Intelligence (AI) can help alleviate the monetary and productivity roadblocks facing Healthcare Providers in the post-pandemic world.

Health Plans

Stay ahead of evolving challenges in a volatile landscape. Combine Intelligent Automation solutions with the human touch to improve efficiencies and member satisfaction.

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Finance & Accounting

Reimagine the end-to-end F&A value chain with Intelligent Automation services, creating enterprise-wide value through enhanced efficiencies, insights, compliance and customer experience.

Born Digitals

Embed intelligence, agility and the human touch into your processes, scaling Intelligent Automation services across your organization and driving innovation and competitive advantage.

Achieve more with CoBots

Firstsource CoBots are pre-built Intelligent Automation solutions that are customizable and specifically designed to scale enterprise-wide automation rapidly. More importantly, they can be securely integrated with your current technologies and platforms to maximize value. With easy-to-deploy CoBots, automate mundane, repetitive tasks to save time and money.

Change the game with citizen development

Digital transformation is not about everyone becoming a tech genius, it’s about demystifying technology and creating a digital-first mindset where people embrace bots to free them up for the work that really matters: delighting clients

Automation League changes the rules of the game. When people develop their own problem-solving bots, the bots get used because they work, not because they’ve been told to use them. They are also shared more often across teams, improving productivity, morale, and retention.

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.    

Results delivered

~$7.2 Bn

uncompensated care cost reduced

~$1.4 Bn

additional cash generated for hospitals

~$2.5 Bn

worth claims adjudicated

~$6 Bn

of invoice financing assets managed

~$3.8 Bn

size of collections book managed

~$60 Bn

mortgage loans funded

Intelligent Automation Solutions | Business Transformation

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