RP Sanjiv Goenka Group
Intelligent Automation for Health Plans

Pave the way for intelligent health plan operations

Stay ahead of evolving market challenges, deliver value based care

Advance your digital transformation agenda

As Health Plans tackle the unprecedented impact of COVID – from managing high volumes to meeting new compliance requirements – driving process efficiencies, productivity and scale is more crucial than ever before. Deploying Intelligent Automation can help alleviate the challenges, improving member engagement and outcomes.

A combination of Robotic Process Automation (RPA), Machine learning and Artificial Intelligence (AI), Intelligent Automation enables complex decision making, using not only structured but also unstructured data. Automating unstructured content processes involving text and images allows your staff to move away from repetitive, labor-intensive tasks and focus on what they do best – improving member experience. The benefits of Intelligent Automation are especially powerful in back-office and service activities that involve data collection and processing.

Outcomes delivered

Improved quality

100% quality control with automated checks reduces error rates to zero.

Rapid turnaround

Higher productivity and efficiency result in faster services and higher member satisfaction.

Rigorous security

Robust safety, security and regulatory compliance with automated audit trails and checks.

Greater agility

Seamless flexibility and scalability to meet variable demand, while driving down costs.

Deep insights

Machine Learning and advanced analytics generate important insights to improve both performance and quality.

Lower costs

Little to no manual intervention translates to up to 30% reduction in costs.

Flawless integration

Interoperability and integration between heterogenous systems.

Lower costs

Little to no manual intervention translates to up to 30% reduction in costs.

Rapid turnaround

Higher productivity and efficiency result in faster services and higher member satisfaction.

Improved quality

100% quality control with automated checks reduces error rates to zero.

Rigorous security

Robust safety, security and regulatory compliance with automated audit trails and checks.

Flawless integration

Interoperability and integration between heterogenous systems.

Greater agility

Seamless flexibility and scalability to meet variable demand, while driving down costs.

Deep insights

Machine Learning and advanced analytics generate important insights to improve both performance and quality.

Outcomes delivered​​

Deep insights

Machine Learning and advanced analytics generate important insights to improve both performance and quality.

Greater agility

Seamless flexibility and scalability to meet variable demand, while driving down costs.

Rigorous security

Robust safety, security and regulatory compliance with automated audit trails and checks.

Rapid turnaround

Higher productivity and efficiency result in faster services and higher member satisfaction.

Flawless integration

Interoperability and integration between heterogenous systems.

Lower costs

Little to no manual intervention translates to up to 30% reduction in costs.

Improved quality

100% quality control with automated checks reduces error rates to zero.

Featured solutions

Transformation Advisory

Process mining, reengineering & digitization across functional areas.

Enablement Services

Design and Implementation services underpinned by Automation COE and Factory.

Managed Services

End to end automation services, BOT analytics, exception management.

Extensive automation and healthcare domain expertise to quickly identify best-fit automation opportunities. Our comprehensive solutions include Data Capture and Digitization, Workflow and Robotic Process Automation, AI/ML based solutions, and Operational Analytics.
Partnerships with leading automation platform providers combined with our proven implementation methodologies to optimize investments based on your current and future needs.
Unique remote assessment and implementation methodology to cost effectively scale automation – a critical success factor in the post-pandemic world.
Differentiated commercial models that share risks and guarantee benefits to drive strategic business outcomes.

Explore insights

Leading US Health Plan reduces TAT by over 80% by digitizing mailroom operations

Intelligent Automation for Health Plans: The perfect antidote for post-pandemic challenges

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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