As Health Plans tackle the unprecedented impact of COVID – from managing high volumes to meeting new compliance requirements – driving process efficiencies, productivity and scale is more crucial than ever before. Deploying Intelligent Automation can help alleviate the challenges, improving member engagement and outcomes.
A combination of Robotic Process Automation (RPA), Machine learning and Artificial Intelligence (AI), Intelligent Automation enables complex decision making, using not only structured but also unstructured data. Automating unstructured content processes involving text and images allows your staff to move away from repetitive, labor-intensive tasks and focus on what they do best – improving member experience. The benefits of Intelligent Automation are especially powerful in back-office and service activities that involve data collection and processing.
100% quality control with automated checks reduces error rates to zero.
Higher productivity and efficiency result in faster services and higher member satisfaction.
Robust safety, security and regulatory compliance with automated audit trails and checks.
Seamless flexibility and scalability to meet variable demand, while driving down costs.
Machine Learning and advanced analytics generate important insights to improve both performance and quality.
Little to no manual intervention translates to up to 30% reduction in costs.
Interoperability and integration between heterogenous systems.
Machine Learning and advanced analytics generate important insights to improve both performance and quality.
Seamless flexibility and scalability to meet variable demand, while driving down costs.
Robust safety, security and regulatory compliance with automated audit trails and checks.
Higher productivity and efficiency result in faster services and higher member satisfaction.
Interoperability and integration between heterogenous systems.
Little to no manual intervention translates to up to 30% reduction in costs.
100% quality control with automated checks reduces error rates to zero.
Intelligent Automation for Health Plans: The perfect antidote for post-pandemic challenges
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
