Intelligent Backoffice

Shift to scalable technology-driven processing

Increase resilience and create value with user-centric digital solutions

Introduce intelligence at the core, reimagine your back-office

Agile operations that seamlessly connect your front and back office is key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.
The impact: scalable, data-driven operations for reduced costs, faster turnaround, and greater predictability, customer-centricity and innovation.

Unlock the power of digital: Explore our offerings

Banking & Financial Services

Improving customer experience is a top priority for BFS and Collections companies. Driving tailored interactions and speedy Complaints Resolution requires an agile, error-free back office. Check out how we can help you enhance both operational and customer-facing processes


Banking & Financial
Services

Communications, Media & Technology

For CMT companies and born digitals, delivering people-centric experiences is key to driving competitive advantage. Check out how we can help you fulfill the customer experience imperative using a foundation of technology and data-driven processes.

Communications, Media
& Technology

Healthcare Providers ​

Providers often focus on driving intelligent operations on the clinical side. But the reality is significant opportunities exist in the back office to improve efficiencies and resilience using tech-led solutions. See how we help leading Providers reinvent their back office across areas such as Eligibility & Enrolment and Revenue Cycle Management.

Healthcare
Providers

Health Plans & Healthcare Services ​

As healthcare organizations shift to value-based reimbursement, infusing technology into the back office can bring much needed agility to your IT infrastructure, creating efficiencies and transparency and increasing resilience. Explore our solutions across Claims Management, Prior Authorization and Provider Data Management.

Health Plans &
Healthcare Services ​

100+
Global clients

Trusted by FTSE 100
and Fortune 500 companies          

24,000+people
across 39 delivery centers

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
24,000+ people
across 39 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Digital Mailroom Automation

Automating payer audit tracking helped a US Health Plan in auto-fixing 50% of the claims errors

Intelligent Automation ​

Combining automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.

Results delivered

Reduced ~$7.2 Bn
uncompensated care cost
Generated ~$1.4 Bn
additional cash for hospitals
Adjudicated claims worth
~$2.5 Bn
Managed Invoice Financing
assets of ~$6 Bn
Managed collections book
size of ~$3.8 Bn
~$60 Bn
Mortgage loans funded

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