RP Sanjiv Goenka Group

Intelligent Back-Office Services driven by technology

Increase resilience and create value with user-centric digital solutions

Introduce intelligence at the core, reimagine your back-office support solutions

Agile operations that seamlessly connect your front and back office are key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office Solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.

The impact: scalable, data-driven operations for reduced costs, faster turnaround, and greater predictability, customer-centricity and innovation.

Unlock the power of digital: Explore our Back-Office Support Services

Banking & Financial Services

Improving customer experience is a top priority for BFS and Collections companies. Driving tailored interactions and speedy Complaints Resolution requires agile, error-free back office support services. Check out how we can help you enhance both operational and customer-facing processes


Banking & Financial
Services

Communications, Media & Technology

For CMT companies and born digitals, delivering people-centric experiences is key to driving competitive advantage. Check out how we can help you fulfill the customer experience imperative using a foundation of technology and data-driven processes.

Communications, Media
& Technology

Healthcare Providers ​

Providers often focus on driving intelligent operations on the clinical side. But the reality is significant opportunities exist in the back office support solutions to improve efficiencies and resilience using tech-led solutions. See how we help leading Providers reinvent their back office support solutions  across areas such as Eligibility & Enrolment and Revenue Cycle Management.

Healthcare
Providers

Health Plans & Healthcare Services ​

As healthcare organizations shift to value-based reimbursement, infusing technology into the back office can bring much needed agility to your IT infrastructure, creating efficiencies and transparency and increasing resilience. Explore our Intelligent Back Office Solutions across Claims Management, Prior Authorization and Provider Data Management.

Health Plans &
Healthcare Services ​

100+
Global clients

Trusted by FTSE 100
and Fortune 500 companies          

24,000+people
across 39 delivery centers

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Bringing the back office to the forefront of Covid loan servicing

Explore insights

Global healthcare supply chain company sees 10X growth in processing volume of purchase orders

Automating payer audit tracking helped a US Health Plan auto-fix 50% of claims errors

Intelligent Automation ​

Combining automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.

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