Intelligent Backoffice
Agile operations that seamlessly connect your front and back office are key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office Solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.
Improving customer experience is a top priority for BFS and Collections companies. Driving tailored interactions and speedy Complaints Resolution requires agile, error-free back office support services. Check out how we can help you enhance both operational and customer-facing processes
Providers often focus on driving intelligent operations on the clinical side. But the reality is significant opportunities exist in the back office support solutions to improve efficiencies and resilience using tech-led solutions. See how we help leading Providers reinvent their back office support solutions across areas such as Eligibility & Enrolment and Revenue Cycle Management.
As healthcare organizations shift to value-based reimbursement, infusing technology into the back office can bring much needed agility to your IT infrastructure, creating efficiencies and transparency and increasing resilience. Explore our Intelligent Back Office Solutions across Claims Management, Prior Authorization and Provider Data Management.
100+
Global clients
24,000+people
across 39 delivery centers
Global healthcare supply chain company sees 10X growth in processing volume of purchase orders
Automating payer audit tracking helped a US Health Plan auto-fix 50% of claims errors
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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