RP Sanjiv Goenka Group

Intelligent Backoffice

Shift to scalable technology-driven processing

Increase resilience and create value with user-centric digital solutions

Introduce intelligence at the core, reimagine your back-office

Agile operations that seamlessly connect your front and back office is key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.
The impact: scalable, data-driven operations for reduced costs, faster turnaround, and greater predictability, customer-centricity and innovation.

Unlock the power of digital: Explore our offerings

Banking & Financial Services

Improving customer experience is a top priority for BFS and Collections companies. Driving tailored interactions and speedy Complaints Resolution requires an agile, error-free back office. Check out how we can help you enhance both operational and customer-facing processes


Banking & Financial
Services

Communications, Media & Technology

For CMT companies and born digitals, delivering people-centric experiences is key to driving competitive advantage. Check out how we can help you fulfill the customer experience imperative using a foundation of technology and data-driven processes.

Communications, Media
& Technology

Healthcare Providers ​

Providers often focus on driving intelligent operations on the clinical side. But the reality is significant opportunities exist in the back office to improve efficiencies and resilience using tech-led solutions. See how we help leading Providers reinvent their back office across areas such as Eligibility & Enrolment and Revenue Cycle Management.

Healthcare
Providers

Health Plans & Healthcare Services ​

As healthcare organizations shift to value-based reimbursement, infusing technology into the back office can bring much needed agility to your IT infrastructure, creating efficiencies and transparency and increasing resilience. Explore our solutions across Claims Management, Prior Authorization and Provider Data Management.

Health Plans &
Healthcare Services ​

100+
Global clients

Trusted by FTSE 100
and Fortune 500 companies          

24,000+people
across 39 delivery centers

100+
Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Bringing the back office to the forefront of Covid loan servicing

Explore insights

Global healthcare supply chain company sees 10X growth in processing volume of faxed purchase orders

Automating payer audit tracking helped a US Health Plan auto-fix 50% of claims errors

Intelligent Automation ​

Combining automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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