RP Sanjiv Goenka Group

Health Plans

Healthcare solutions for every moment that matters

Transformative outcomes happen here

When it comes to your work, there are no small priorities or insignificant interactions. Every moment matters.

 

It’s why we equip you with people-centered, AI-powered processes that reduce time and effort, without compromising personalized service and support. And it’s why our health plan services leverage the power of platforms and technology to enable a simpler, more intelligent and seamless experience. Whether you’re offering members and providers better support or helping them navigate their next, best step, you’ll have the future-ready operating models to keep stakeholders happy today, while future-proofing your health plan for tomorrow.

Stay ahead with Firstsource

55 M

Manual Claims Processed Annually

 

4 M+

Enrollment Process Volumes Processed Annually

 

Solutions across the value chain

touching ~100M

8 M+

Provider Operation Volumes Processed Annually

 

220 M

Claims Data Captured

 

12 M+

Provider & Member Interactions Annually

Healthcare Analytics

Whether you are looking to contain costs or improve patient engagement and quality of care, analytics plays a vital role in achieving the objectives. Our proven Healthcare analytics solutions help you harness vast amounts of data flowing through your organization, enabling insights-driven operations, enhancing efficiencies, and creating clinical and business value.

Intelligent Automation for Health Plans

Upend traditional healthcare delivery with our Intelligent Automation solutions that integrate Robotic Process Automation (RPA) with Artificial Intelligence (AI) to drive unparalleled operational efficiencies, productivity and patient care.

DECX for Healthcare

Impress and delight your members with personalized and contextual health plan services on a channel of their choice using our next-gen Digitally Empowered Customer Experience (DECX). It combines the best of what humans and technology have to offer to deliver the moments that matter across the member lifecycle – eligibility, onboarding, engagement and retention.

Explore insights

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

No more time to wait: Five steps to take now — maintain continuity of care as Medicaid continuous coverage unwinds

New Wave of Health Insurers Driving Change for Members and Incumbent Plans

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.

Download eBook

Download eBook

Your content is downloading. Give it a moment.

While you wait…

Sign up for more content goodies below.

Get latest know-how from CX and digital transformation leaders. In your inbox once a month.