Health Plans and Healthcare Services
Leader in Healthcare Payer Operations
Everest PEAK Matrix®
Everest PEAK Matrix®
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Health Plans and Healthcare Services
We make it easy for you to impact every healthcare moment – big or small – across the zig-zagging customer journey. Our Healthcare Payer BPO services combine our domain expertise, process transformation culture, and proven workflow efficiencies with next-gen technologies such as Conversational AI, Robotic Process Automation (RPA) and Analytics to redefine excellence. Leading healthcare organizations trust us to drive innovation as well as their top-line revenues and bottom-line profitability.
$1.2 M savings with 27% productivity improvement in Accumulators Reconciliation
$2 M savings by eliminating 19% of duplicate claim volume
Slashed unwanted provider inquiry by 20%, improving member and provider experience
Annualized savings of over
$1 M through reduction of un-processable transactions by over 50%
Savings of $4.8 M due to improved financial accuracy and reduced under/over payment
30 min TAT for Order to Cash process, accelerating sales for suppliers and faster order fulfilment for hospitals
‘60 minutes’ response time for treatment administration up from 15% to 54%
Provider satisfaction scores up from 89% to 95%
Unleash the power of digital
Simplify the clinical and financial experience for patients and Healthcare Providers.
Strengthen the patient support system, enhance patient care and outcomes.
Elevate the customer experience by driving digital transformation and harnessing underlying process efficiencies.
Whether you are looking to contain costs or improve patient engagement and quality of care, analytics plays a vital role in achieving the objectives. Our proven Healthcare Analytics Solutions help you harness vast amounts of data flowing through your organization, enabling insights-driven operations, enhancing efficiencies, and creating clinical and business value.
including 7 of the Top 15
Pages digitized annually with 350 sort types, including 40 Million claims
Pages digitized annually with 350 sort types, including 40 Million claims
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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