Omnichannel (voice, chat, email, text, portal, social media), biometric authentication, digital self-service channels for Members, Providers and Brokers, enabled with AI/ML capabilities.
Associate desktop solution includes unified screen desktop with automated call summary, next best action, call and screen recording, and sentiment analysis.
Other technology components include cloud-powered platforms and CRM solutions, outbound call solutions, visual analytics, predictive and prescriptive analytics, sentiment analytics, agent productivity tools for remote and in-office monitoring, and customer 360 views.
Flexible anytime, anywhere workforce integrated with cloud-based platforms and services for seamless scalability.
Channel freedom for your customers across Voice, Mobile, Portal, Social and WhatsApp.
Harmonized human and technology interface where intelligent automation and humans each do what they do best.
Real-time insights into metrics that matter such as CSAT, NPS and SLAs and AI-based solutions for a 360-degree customer view , enabling enhanced associate performance.
The ability to personalize customer engagement, scale seamlessly, and deflect contacts to digital channels for an unparalleled omnichannel customer experience.
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