DECC HealthPlans

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Main Slide DECC Omni Cloud Chatbot Conversational Voice Assistant NLP Visual IVR Contextual Conversation RPA Voice Sentiment House Office Building Reporting Real Time Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston Line Line Unified View Automation
Bots Advice Bots shield line Pattern-recognition Visual IVR Automated Response First customer Dot Dot

Digitally Empowered Contact Center

Email Active SMS Active Chat Active Social Media Active white mail active voice active Intelligent Automation Desktop and Service on Cloud Biometric Authentication Pattern Recognition
and Personalisation arrow Customer Experience Customer Experience
Advisory Services Survey Capabilities Omnichannel Engagement Line Line Line Dot Line Survey Platform Email SMS Chat Social Media White Mail Voice Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Blank Select any channel for more details Voice Girl Omni Channel cloud Health Plans Conversational Voice assistant NLP Visual IVR Contextual Conversation Voice Sentiment House Office Building Reporting Real Time Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston Line Line Unified View Automation
Bots Advice Bots Shield Line Health Plans Visual IVR Automated Response First Customer Dot Dot

Digitally Empowered Contact Center

Email SMS Chat Social White mail Voice Active Biometric Authentication Pattern Recognition
and Personalisation Arrow Customer Experience Customer Experience
Advisory Services Survey Capabilities Line Voice Line Line Dot line Survey Platform email sms chat social white voice Measure how your customers are feeling at every moment of interaction with your product or service.
 Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. blank Voice Voice
Automation
Voice
Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate

Inbound
Outbound
 Button Button Select any channel for more details Omnichannel Engagement Email new girl omni channel Cloud Health Plans Conversational Health Plans NLP Health Contextual RPA Health Sentiment House office reporting Real time Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston Line Line Unified View Automation
Bots Advice Bots Shield Line Pattern Visual IVR Automated Response First Dot Dot

Digitally Empowered Contact Center

Email Sms Chat Social Media White Mail Voice Hover Biometric Authentication Pattern Recognition
and Personalisation arrows Customer Experience Customer Experience
Advisory Services Survey Capabilities Line Line Line Dot Line Survey Platform Email SMS Chat Social Media White Mail Voice Hover Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Email
Automation Email
Email
Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Blank Button Button Select any channel for more details Omnichannel Engagement Webchat new Girl Icon Omni Channel Cloud Chatbot Conversational Health Plans NLP Health Plans Contextual RPA HealthPlans Sentiment Health Plans Office Building Reporting Real Time circle circle shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing piston Line Line Unified View Automation
Bots Advice Bots Shield Line Pattern Visual IVR Automated Response First Dot Dot

Digitally Empowered Contact Center

Email Hover SMS Hover Chat Hover Social Media Hover White Email Hover Voice Hover Biometric Authentication Pattern Recognition
and Personalisation Arrow Customer Experience Customer Experience
Advisory Services Survey Line Webchat Line Dot Line Survey Platform Email SMS Chat Social Media White mail Voice Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Blank Webchat
Automation Webchat
Webchat
24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Button Button Select any channel for more details --> Omnichannel Engagement messaging Girl Omnni Channel Cloud Chatbot Conversational Health Plans NLP Health Plans Contextual RPA HealthPlans Sentiment HealthPlans Office Building Reporting Real time Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston Line Line Unified View Automation
Bots Advice Bots Shield Line Pattern Visual IVR Automated Response Customer Dot Dot

Digitally Empowered Contact Center

Email Hover SMS Hover Chat Hover Social Hover White Email Hover Voice Hover Biometric Authentication Pattern Recognition
and Personalisation Arrow Customer Customer Experience
Advisory Services Survey Line Line Line Dot Line Survey Platform Email SMS Chat Social Media White Mail Voice Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Blank Messaging
Automation
Messaging
Asynchronous messaging allows customers to pick up a conversation whenever it suits them Button Button Omnichannel Engagement Select any channel for more details Message Social-media new girl Omni Channel Cloud Chatbot Conversational Healthplans NLP Health Plans Contextual HealthPlans HealthPlans Sentiment HealthPlans Health Reporting Realtime Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston line line Unified View Automation
Bots Advice Bots Shield Line Pattern Visual IVR Automated Response First Customer Dot Dot

Digitally Empowered Contact Center

Email Hover SMS Hover Chat Hover Social Media White Mail Voice Hover Biometric Authentication Pattern Recognition
and Personalisation Arrow Customer Experience Customer Experience
Advisory Services Survey Capabilities Line Social Line Dot line Survey Platform email sms chat social media whie mail voice Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. blank Social Media
Automation
Social Media
Responding to negative feedback for millions to see needs to be managed quickly Button Button Omnichannel Engagement Select any channel for more details Social white-mail new girl Omni channel Cloud Health Plans HealthPlans Healthcare NLP Health HealthPlans RPA Healthplans Sentiment Health Building Reporting realtime Circle Circle Shadow Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Piston Line Line Unified View Automation
Bots Advice Bots Shield Line Pattern Visual IVR Automated Response First Customer Dot Dot

Digitally Empowered Contact Center

Email Hover SMS Hover Chat Hover Social Media Hover White Mail Active Voice Hover Biometric Authentication Pattern Recognition
and Personalisation Arrow Customer Experience Customer Experience
Advisory Services Survey Capabilities Line White Mail Line Dot Dot Survey Platform Email SMS Chat Social Media White Mail Voice Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Blank White Mail
Automation
White Mail
Fast, repeatable experience, even for white mail. Button Button Omnichannel Engagement Select any channel for more details White Mail