RP Sanjiv Goenka Group

Business Process as a Service

Integrated. Efficient. Digital. Modernized.

Modernize tech platforms.
Modernize member experience.
Modernize where it matters.

Business Technology Services

Integrated. Efficient. Digital. Modernized.

BPasS: Modernize tech platforms, 
Modernize member experience.
Modernize where it matters.

This is what progressive looks like

Building a modern, efficient member experience isn’t exactly effortless. But the value of creating that experience at scale is priceless.

Our healthcare Business Process as a Service (BPaaS) solution unites best-in-class technology, layered with healthcare expertise to deliver efficient, effective operations so that you can deliver best-in-class member experience and care.

We’ll handle each touchpoint to grow and care for your business so you can invest in opportunity and new innovation.

Drive efficient, intelligent operations and deliver a personalized and efficient customer experience with our integrated healthcare BPaaS platform and product ecosystem. Move beyond traditional outsourcing to an outcome-based, end-to-end platform enabled strategy.

A diverse ecosystem built for you

Tap into best-in-class technology, handpicked for just what you need by
our healthcare domain experts.

End-to-end: From back-office to a ‘one office’ BPaaS structure

Best of breed partner eco-system: Leverage pre-integrated reference
architecture and digital accelerators from our industry-leading digital
platform partners

Invest in opportunity

Create a personalized, efficient experience for your members and expand your business with a focused, streamlined core admin process – all while saving 25-40% on your current admin costs.

Financial profiling: Understand financial outcomes

Process discovery and optimization:  Leverage digital tools
and digital twin to visualize and reconstruct process flows

Stay focused on
strategic transformation

We’ll handle the back office while you stay focused on strategy and investments to scale and transform your business for the future.

Proven Healthcare BPaaS delivery experience and expertise: benefit from years of experience and best practices 


Business Operations


Technology Performance


Reporting and Analytics


Infrastructure and Security

Outcomes delivered

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Reduce operational costs by up to 40%

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Increase speed to market by up to 30%

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Reduce technology debt by up to 50%

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Improve agility and quality of service

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Optimize MLR
and ALR

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Improve customer experience, satisfaction, and retention

Leading Health Insurer selects Firstsource for large scale transformation

Client was looking to modernize outdated technology platforms, while driving down operational and technology costs and increasing member experience

Healthcare BPaaS helped to optimize 225+ technology aps, and enable operational savings that helped to fund a technology transformation

The result? Approximately 30% reduction in administrative spend, and an
estimated 50% reduction in technology debt

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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