Business Process as a Service
Integrated. Efficient. Digital. Modernized.
Modernize member experience. Modernize where it matters.
This is what progressive looks like
Building a modern, efficient member experience isn’t exactly effortless. But the value of creating that experience at scale is priceless.
Our healthcare Business Process as a Service (BPaaS) solution unites best-in-class technology, layered with healthcare expertise to deliver efficient, effective operations so that you can deliver best-in-class member experience and care.
We’ll handle each touchpoint to grow and care for your business so you can invest in opportunity and new innovation.
Drive efficient, intelligent operations and deliver a personalized and efficient customer experience with our integrated healthcare BPaaS platform and product ecosystem. Move beyond traditional outsourcing to an outcome-based, end-to-end platform enabled strategy.
A diverse ecosystem built for you
End-to-end: From back-office to a ‘one office’ BPaaS structure
Best of breed partner eco-system: Leverage pre-integrated reference architecture and digital accelerators from our industry-leading digital platform partners
Invest in opportunity
Financial profiling: Understand financial outcomes
Process discovery and optimization: Leverage digital tools and digital twin to visualize and reconstruct process flows
Stay focused on
strategic transformation
Proven Healthcare BPaaS delivery experience and expertise: benefit from years of experience and best practices
Business Operations
Technology Performance
Reporting and Analytics
Infrastructure and Security
Outcomes delivered
Reduce operational costs by up to 40%
Increase speed to market by up to 30%
Reduce technology debt by up to 50%
Improve agility and quality of service
Optimize MLR
and ALR
Improve customer experience, satisfaction, and retention
Large Health Payer Relies on Firstsource BPaaS Power to Focus on Member Well-being
Client was looking to modernize outdated technology platforms, while driving down operational and technology costs and increasing member experience
Healthcare BPaaS helped to optimize 225+ technology aps, and enable operational savings that helped to fund a technology transformation
The result? Approximately 30% reduction in administrative spend, and an
estimated 50% reduction in technology debt
Let’s get started
Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.
Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.
