RP Sanjiv Goenka Group

BPaaS ​

Rising Star in Payer BPaaS Services

ISG Provider LensTM
Healthcare Digital Services 2021

BPaaS ​

Big Win in Healthcare BPaaS!

Leading health insurer selects Firstsource for large scale transformation

Our largest BPaaS deal

Leading health insurer selects Firstsource for large scale transformation

We have recently signed our largest BPaaS deal with a leading US Health Insurer. This highly competitive, platform modernization win re-architects the client’s operations by retiring old technology and replacing it with the efficiency of a current, integrated software and service solution.

In addition to providing the latest technology, we will also take complete ownership of running their back-office systems and processes. This deal is reflective of the market’s growing collaboration between technology and business process management organizations in delivering large scale transformational work.

A pivotal deal in Firstsource’s digital journey, our solution and collaborative approach helped us triumph over the scale of integrated services providers. This is a multimillion deal with a scope of managing core-admin health plan functions bundling Platforms, Technology Services, Business Operations and IT Infra.

Pivot to Digital. Challenge the status quo

The pandemic is further straining health plans and healthcare delivery systems already under pressure from exploding administrative costs, growing staff burnout, and evolving member and provider expectations. Upend traditional ways of doing business with Intelligent Automation powered by Process Mining, Visual Dashboards, Predictive Analytics, AI/ML and IOT, driving enterprise-wide process transformation, innovation and growth.

Intelligent Automation for Health Plans: The perfect antidote for post-pandemic challenges

Intelligent Automation matters more than ever
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Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

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