RP Sanjiv Goenka Group


Hear from thought leaders, get access to data-driven research and thought-provoking insights, know more about emerging technologies spurring innovation and shaping the future of business.

A Firstsource perspective

Citizen Development

A secret weapon to drive automation at scale

Handpicked Insights

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Editors’ Blog Picks

The BNPL phenomenon is powering the next iteration of platforms. A retail renaissance is possible, but only probable if platforms cater to what merchants want.

Debarshi Biswas Head - Communications, Media and Technology

Trending Talk

Vipul Khanna


Sundara Sukavanam

Sundara Sukavanan


Randall Shafer

Head - Hospital Business

Conversation on why digital transformation projects fail. How the pandemic has effected digital transformation success and lessons to take forward from successes and failures

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions where Vipul talks about his vision for Firstsource and the industry.

Slice of Healthcare podcast featuring Randall Shafer where he discusses how Firstsource helps hospitals connect patients with financial assistance like Medicaid.

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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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