Perspectives
Hear from thought leaders, get access to data-driven research and thought-provoking insights, know more about emerging technologies spurring innovation and shaping the future of business.
As the shift to hybrid working rolls out it is important to stay vigilant of how challenges faced by employees might change
A Firstsource perspective
Citizen Development
A secret weapon to drive automation at scale
Handpicked Insights
- Customer Experience
- BFSI, CMT, Diversified Industries, Health Plans, Healthcare Providers, Private Equity
- Customer Experience
- BFSI, CMT, Diversified Industries, Health Plans, Healthcare Providers
HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients
Editors’ Blog Picks
Traditional and challenger banks must be willing to adjust processes, visions, IT systems, and offers to deliver the holistic, responsive and fluid experience that users seek. Because in the end, the winner can only be the customer.
Trending Talk
Vipul Khanna
CEO
Sundara Sukavanan
CDO
Randall Shafer
Head - Hospital Business
Shuchika Sahay
Chief HR at Firstsource
Nathan Allen
senior Vice President
Conversation on why digital transformation projects fail. How the pandemic has effected digital transformation success and lessons to take forward from successes and failures
On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions where Vipul talks about his vision for Firstsource and the industry.
Slice of Healthcare podcast featuring Randall Shafer where he discusses how Firstsource helps hospitals connect patients with financial assistance like Medicaid.
