• Industries

    BFS

    Featured Content

    Customer Experiences

    Moments of delight:
    How to translate operational excellence into powerful customer experiences

    Download whitepaper
  • Services
  • Insights

    Resource Type

    Explore Insights

    Featured Content 

  • Careers

    Careers Home 

  • About

    About Us 

RP Sanjiv Goenka Group

Perspectives

Hear from thought leaders, get access to data-driven research and thought-provoking insights, know more about emerging technologies spurring innovation and shaping the future of business.

Overcome the human challenges of business transformation

automation with a citizen development

From outsourcing to innovation: partnering to revolutionize mortgage servicing

Learner experience for EdTech

How EdTech is reshaping the learning experience

Future of News Media Operations

Transforming Customer Service in the real world

The AI-First Health Plan

Loud Ping for Debt Collections

The Loud Ping for Debt Collections

What I’m also looking for in our model — and what Firstsource provides — is a team of experts who can be real partners with us in driving innovation

Imtiaz Patel, CEO - Baltimore Banner

A Firstsource perspective

Deepan Vashi

EVP & Head of Solutions for Health Plans and Healthcare Services

Handpicked Insights

EdTech business
Whitepaper
  • EdTech

Separating Core vs. Surround – Part 2
The Way Forward for EdTech

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Whitepaper
whitepaper

Editors’ Blog Picks

Lessons from a CFO

How to manage stress when leading change – Lessons from a CFO

The AI-First Health Plan

Although the concept of personalized learning is far from new, technology is taking it to far greater heights, thanks to EdTech providers like Firstsource.

Dr. Susan Aldridge - Firstsource EdTech Advisory Board Member

Revolutionizing Payer Operations: The Power of AI

Check out Firstsource’s video podcast on the impact of AI in healthcare! You’ll discover how AI is making payer operations more efficient, improving decision-making abilities, and enhancing the overall member experience, with insights from Deepan Vashi, Executive Vice President and Head of Solutions for Health Plans and Healthcare Services, Firstsource

Ashish Chawla

Future of News Media Operations

CX in a business

Chat: CX’s often overlooked,
low-hanging fruit

4 actions to help UK consumers get out of mounting debt in 2023

High-quality Online Learning

The power and promise of high-quality online learning

Trending Talk

Vipul Khanna

Vipul Khanna

MD & CEO, Firstsource

Sundara Sukavanam

Sundara Sukavanan

CDO, Firstsource

Randall Shafer

Head - Hospital Business, Firstsource

Shuchika Sahay

Shuchika Sahay

CHRO, Firstsource

Nathan Allen

Eligibility Practice Leader, Firstsource

Ashish Chawla

Global Head - Strategic Engagement Group, Firstsource

Tij Nerurkar

Global Head of EdTech, Firstsource

Prashant Achanta

CTO, Firstsource

Conversation on why digital transformation projects fail. How the pandemic has effected digital transformation success and lessons to take forward from successes and failures

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions where Vipul talks about his vision for Firstsource and the industry.

In this edition of FirstVoice, Tij Nerurkar, Global Head of EdTech – Firstsource, hosts Dr. Susan Aldridge, a member of Firstsource’s EdTech Advisory Board and consultant to university presidents and ministers of education, regarding “Transforming Digital Education”

Prashant Achanta, CTO of Firstsource and Sukanya Roy, Head – of GCC & BPM Initiatives at NASSCOM discuss the importance of Digital Customer Experience for organizations.

 

 

Slice of Healthcare podcast featuring Randall Shafer where he discusses how Firstsource helps hospitals connect patients with financial assistance like Medicaid.

Nathan Allen in The Hospital Finance Podcast discusses how hospitals and health systems can prepare for a historic Medicaid redetermination surge, and best practices to help individuals maintain coverage.
In our second edition of FirstVoice, Grant Whitmore, a consumer media professional and strategic advisor to Firstsource chats with Ashish Chawla, who heads the Digital Media practice for Firstsource, on the “Future of News Media Operations.”
UK Responsible Business Podcast host Sarah Travers is joined by Shuchika Sahay, Chief Human Resources Officer at Firstsource and Sabrina Wuersch, Product Manager Milling Solutions, BĂĽhler Group, Switzerland.
Firstsource Solutions

Let’s get started

Contact Us

Industries

Services

Insights

Careers

About Us

Linkedin Facebook-f Twitter Instagram Youtube Vimeo
©Firstsource 2023

Download eBook

Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

Download Now

Simply fill out this form to download