• Industries

    BFS

    Featured Content

    Customer Experiences

    Moments of delight:
    How to translate operational excellence into powerful customer experiences

    Download whitepaper

    Industries

  • Services

    Services

  • Insights

    Resource Type

    Explore Insights

    Featured Content 

    Insights

  • Careers

    Careers Home 

  • About

    About Us 

RP Sanjiv Goenka Group

Billing & Payment Processing

Intelligent Billing & Payment Processing

Go beyond sporadic digitization to seamless end-to-end automation

Streamline processes, ensure quality

Intermingling digital and manual capabilities across Billing and Payments Processing leads to less than optimal outcomes, impacting customer experience and satisfaction. Our Intelligent Automation solution accelerates and rapidly scales your end-to-end value chain – by drastically reducing the need for human intervention – while ensuring excellence and keeping costs down. Our comprehensive services span Advisory, Implementation and Managed Services.

How we do it

Robotic Process Automation (RPA) coupled with Data Intake (OCR/ICR/NLP)

AI/ ML and Operational Analytics for Cognitive Services and Bot Monitoring

Agile-led engineering and delivery methodologies to improve time to value

Digital First, Digital Now | Business Transformation

Outcomes delivered

Up to 75% improvement in associate performance
Up to 75% increase in sales conversion and team revenue
Higher NPS by up to 15 points
Up to 25% reduction in cost to serve
Up to 75% accelerated cycle times
100% data accuracy

Stay ahead with Firstsource

Partnerships and alliances

with leading automation/AI platform companies

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

A 3-step approach to harnessing the richness of voice data

Read eBook
e-book , , , ,

Explore insights

Generative AI is changing the face of global elections. How can Trust & Safety teams adjust to the new reality?

Read more

Unlocking the Potential of GenAI: Transforming a Bank’s Customer Support Operations

Read more

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.

Firstsource Solutions

Let’s get started

Contact Us

Industries

Services

Insights

Careers

About Us

©Firstsource 2024

Download eBook

Download eBook

Your content is downloading. Give it a moment.

While you wait…

Sign up for more content goodies below.

Get latest know-how from CX and digital transformation leaders. In your inbox once a month.

Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.