RP Sanjiv Goenka Group

Billing & Payment Processing

Intelligent Billing & Payment Processing

Go beyond sporadic digitization to seamless end-to-end automation

Streamline processes, ensure quality

Intermingling digital and manual capabilities across Billing and Payments Processing leads to less than optimal outcomes, impacting customer experience and satisfaction. Our Intelligent Automation solution accelerates and rapidly scales your end-to-end value chain – by drastically reducing the need for human intervention – while ensuring excellence and keeping costs down. Our comprehensive services span Advisory, Implementation and Managed Services.

How we do it

Robotic Process Automation (RPA) coupled with Data Intake (OCR/ICR/NLP)

AI/ ML and Operational Analytics for Cognitive Services and Bot Monitoring

Agile-led engineering and delivery methodologies to improve time to value

Digital First, Digital Now | Business Transformation

Outcomes delivered

Up to 75% improvement in associate performance
Up to 75% increase in sales conversion and team revenue
Higher NPS by up to 15 points
Up to 25% reduction in cost to serve
Up to 75% accelerated cycle times
100% data accuracy

Stay ahead with Firstsource

Partnerships and alliances

with leading automation/AI platform companies

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

Explore insights

Turning customer service from a cost center into a value center yields $106M P&L impact

Turn your customer service cost center into a value center in 2021

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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