Billing & Payment Processing

Intelligent Billing & Payment Processing

Go beyond sporadic digitization to seamless end-to-end automation

Streamline processes, ensure quality

Intermingling digital and manual capabilities across Billing and Payments Processing leads to less than optimal outcomes, impacting customer experience and satisfaction. Our Intelligent Automation solution accelerates and rapidly scales your end-to-end value chain – by drastically reducing the need for human intervention – while ensuring excellence and keeping costs down. Our comprehensive services span Advisory, Implementation and Managed Services.

How we do it

Robotic Process Automation (RPA) coupled with Data Intake (OCR/ICR/NLP)

AI/ ML and Operational Analytics for Cognitive Services and Bot Monitoring

Agile-led engineering and delivery methodologies to improve time to value

Outcomes delivered

Up to 75% improvement in associate performance
Up to 75% increase in sales conversion and team revenue
Higher NPS by up to 15 points
Up to 25% reduction in cost to serve
Up to 75% accelerated cycle times
100% data accuracy

Stay ahead with Firstsource

Partnerships and alliances

with leading automation/AI platform companies

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

5+ years

mature Intelligent Automation practice

175+

team of skilled professionals

CoE

with design guidelines and reusable accelerators

Explore insights

3 steps to enhance invoice processing efficiency through Intelligent Automation

3 competencies to check before selecting a fintech operations partner

Firstsource reduces operational turnaround time by 86% for a prominent UK car insurer

Talk to us

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